EHiCH Care Coordinator

Job description

Job responsibilities

Key Working Relationships

The post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders for the organisation. Key relationships will include:

Care Home Staff

Care Home residents and their relatives and representatives

GPs and GP practice staff

Community Specialist Practitioners

Community Nursing Staff

Secondary care discharge teams

Pharmacy Technician

Responsibilities

To take responsibility for the co-ordination of care planning and support for your allocated Care Homes in the Darlington area.

To consult with care home staff to identify those residents who would benefit from having a review.

To organise and attend regular meetings of multi-disciplinary teams (MDTs), supporting each care home and the EHICH clinical team.

To ensure all residents receive a comprehensive geriatric assessment as part of care planning.

To ensure care plans are completed for each resident

To foster effective communication between care home staff and all members of the MDT

To maintain and develop engagement with GPs, practice staff and community care staff.

To liaise with multi agencies to coordinate pathways of care for residents

To help residents manage their needs, answering their queries and supporting them to access primary care services

To ensure residents have good quality information presented in a way they understand to enable them to make choices about their care

To collect data on residents for recognised outcome measures. Ensure residents notes and care plans are updated to reflect any changes

To provide absence cover for the other Care Home Care Coordinator providing support to the Care Homes.

Knowledge, Skills, and Experience Required:

Previous NHS, Primary Care, Care Homes or Frailty experience

Computer Literate

Effective people skills

Excellent communication skills both verbal and non-verbal

Specific requirements:

A satisfactory Disclosure and Barring check

Ability to travel between service sites

Qualifications:

NVQ Level 3

Good general education

Confidentiality:

Residents entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to residents and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to residents, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the company policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Equality and Diversity

The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, residents, and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation or religion.

Health and Safety Responsibility

It is the responsibility of the individual to work in compliance with all current health and safety legislation and the Company Health & Safety Policy and to attend any training requirements both statutory and mandatory in line with the Companys legal responsibility to comply with the Health & Safety and Welfare at Work Act 1974.

Special Working Conditions

The post-holder is required to travel independently between care homes across the Network, and to attend meetings etc. hosted by other agencies.

Miscellaneous

Work as part of the team to seek feedback, continually improve the service and contribute to business planning.

Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.

Duties may vary from time to time, without changing the general character of the post or the level of responsibility.

General

This job description is intended as a guide to the principal duties and responsibilities for the post and should not be considered an exhaustive list. It is subject to change in line with future development of our services.

Person Specification

Experience

Essential

• Understanding of basic health and social care terminology
• Proven ability to recognise and manage risk
• Knowledge of the needs of older people, safeguarding and the associated legislative framework
• Good interpersonal skills
• Ability to communicate confidently with staff at all levels
• Good listening skills and conflict management
• Ability to work well across teams
• Good time management and an ability to prioritise and work to strict deadlines. Understanding of working around care home routines.
• Ability to work on own initiative without direct supervision, understanding where clinical input is needed
• IT skills and experience in the use of Microsoft Office programmes

Desirable

• Experience of Care Homes, Dementia and compliance of care including learning disability care homes.
• Familiarity with IT systems currently in use in health and social care settings

Qualifications

Essential

• GCSE/NVQ level 2/3 or equivalent level of training and experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Healthcare Darlington

Address

Forsyth House

20 Woodland Road

Darlington

County Durham

DL3 7PL

Employer's website

https://primaryhealthcaredarlington.co.uk/ (Opens in a new tab)