Acceptable Use Policy for NHS Jobs

By proceeding to access this Service you agree to be legally bound by the terms of this Acceptable Use Policy. This Acceptable Use Policy sets out the terms and conditions for use of the NHS Jobs Service provided by NHS Business Services Authority.


"We" / "Us" means the NHS Business Services Authority which provides NHS Jobs.


You must provide a valid personal email address when you register with NHS Jobs and again for each application you submit.

If you supply an incorrect email address then you will not receive messages sent by NHS Jobs in connection with your account, nor will you receive messages sent in relation to an application by the recruiter. We do not guarantee reliability of email communications and you should check the status of any application on NHS Jobs or with the employer if you are concerned.

If you supply a UK mobile phone number and have agreed to receive SMS texts then NHS Jobs will send you reminders of interview dates and selected other events via SMS text. Please be advised that we cannot guarantee that SMS text messages will always be delivered, so you should not rely upon reminders and notifications sent via SMS.

Passwords and Security

Passwords should be kept in a secure environment and not shared. Any suspected breaches of security should be reported to the NHS Jobs help desk immediately.


If you would like to be considered for a position advertised on NHS Jobs you must complete and submit an application form for that position through NHS Jobs. There may be occasions when you are required or given the option to include your CV when submitting your application form. Please contact the recruiting employer for assistance if you are unable to apply online. A recruiting employer will normally only consider your application if it meets the requirements published in the job advert and person specification. The information you provide in your applications/CVs must be truthful, complete and accurate. A declaration is included in the application form on NHS Jobs which, when agreed to on submission of the application form, is considered valid and binding. Following submission of your application form you note that you have made a mistake you are responsible for contacting the employing organisation directly. Your job application and any other material you enter into NHS Jobs must not include any material that is false, misleading, defamatory, discriminatory, threatening, offensive, abusive, likely to cause someone anxiety or distress, encourages violence or racial or religious hatred, blasphemous, pornographic, in breach of confidence, in breach of privacy, unlawful, harassing, libelous, harmful, vulgar, obscene, or otherwise objectionable. You must not post material which is technically harmful (including, without limitation, computer viruses, or other malicious software). Vacancies are advertised on NHS Jobs by recruiting employers. We are not responsible for the content of adverts or the conduct of the recruiting employers using NHS Jobs. If you have queries relating to an advert you should contact the recruiting employer which placed the advert, directly. Applications and any accompanying attachments are assessed by the recruiting employer and all decisions relating to applications are taken by the recruiting employer and not by us. Any requests for information relating to your application should be addressed to the recruiting employer directly. We will not be responsible, or liable to any third party, for the content or accuracy of any materials submitted by you. Job applications and any accompanying attachments are retained on NHS Jobs for up to 460 days after the closing date, depending on the relevant advert's or recruitment's closing date, and then deleted. If you need to access an application form and any attachments or an advert and attachments relating to the vacancy, we recommend you make a copy and retain it within 400 days of the advertisement's closing date as this is the minimum period we will retain your data. Data is retained for this period on NHS Jobs in order to allow an employing organisation to revisit vacancy and application data in case the vacancy needs re-advertising, applications require reviewing in certain instances e.g. successful applicant declines offer and pre-employment check data. An audit log will be retained for 24 months to allow our processes to be independently checked.

Data Protection and Privacy

(“Data Protection Legislation”) is defined as the Data Protection Act 2018 (DPA), the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), the Regulation of Investigatory Powers Act 2000, the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000, the Electronic Communications Data Protection Directive 2002/58/EC, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and all applicable laws and regulations relating to Processing of Personal Data and privacy, including where applicable the guidance and codes of practice issued by the Information Commissioner. NHS Jobs has an interface to the Electronic Staff Record System (ESR) which is a payroll and human resources system used by most NHS organisations and by a number of other organisations providing NHS services. The data you submit to NHS Jobs may be transferred to ESR for the purposes of: establishing the human resources and payroll record; completing the recruitment process or parts of the process on ESR; or for reporting purposes such as equal opportunity monitoring. When applying for a vacancy you may be directed to apply via a third party system, if the employer' chooses to use one to complete the recruitment process. Alternatively your application may be downloaded and transferred to the employer's own system or a third party system. By continuing to submit your application you agree to a subset of you application information being returned to us for the purpose of gaining aggregated workforce insight. If you apply for a job on NHS Jobs then the employer which advertised the job will have access to your application and any other material you submit in support of the application. Any attachments that accompany your application will be visible to the shortlisting panel. Please note the monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel but that is dependent on the individual recruiting organisation. Employers may copy and hold some or all of this data locally in their own systems to facilitate their administration of the recruitment exercise. An employing organisation has an obligation to inform you how they are processing your application data including but not limited to:

  • automatic decision making on selection,
  • updating information the employing organisation has downloaded from NHS Jobs,
  • withdrawing an application the employing organisation has downloaded from NHS Jobs
  • how the employing organisation handles attachments that accompany the application form
  • what the employing organisation uses the Equality and Diversity data for
  • how the employing organisation handle any safeguarding concerns

You can view the privacy notice here.


We shall not be liable if for any reason NHS Jobs is unavailable at any time or for any period.

We reserve the right to restrict access to all or some parts of NHS Jobs if, in our opinion, you have failed to comply with this Acceptable Use Policy.

Intellectual Property and Permitted Use

NHS Business Services Authority and Jobsite UK (Worldwide) Ltd are the owners or licensees of the intellectual property rights in NHS Jobs and the material published there on. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print and download extracts from NHS Jobs for personal non-commercial use on the following basis:

  • no documents or related graphics are modified in any way;
  • no graphics are used separately from accompanying text; and
  • no copyright and trade mark notices are removed.

And you agree not to:

  • use the NHS Jobs for commercial purposes without obtaining our prior written agreement; or
  • copy, reproduce, distribute, republish, download, display, post or transmit in any form or by any means any of the content on NHS Jobs except as permitted above.

Third Party Content and Links

We are not liable or responsible for any third party content on NHS Jobs. Third party content includes, for example, material posted by other users of NHS Jobs and job vacancy advertisements.

Where NHS Jobs contains links to other sites and resources which are provided by third parties, these links and resources are provided for your information only and you access them at your own risk. We are not liable or responsible for the content of third party sites or resources.

Jobs by Email Service

The Jobs by Email service matches a jobseeker's requirements for employment with the profile of vacancies on NHS Jobs. Job seekers who subscribe to this service receive an email listing those jobs that match the criteria identified by them. Jobseekers can change their preferences at any time, or unsubscribe from the Jobs by Email service at any time.

Our Liability

The material contained on NHS Jobs is for information purposes only and does not constitute advice. You should carry out your own check, in respect of any information on NHS Jobs and use your own judgement before taking any action on the basis of information provided on NHS Jobs. Unless expressly stated in writing, to us or required by law, we give no warranties of any kind in relation to the materials on NHS Jobs.

We are not liable for:

  • any action you may take as a result of relying on any information/materials provided on NHS Jobs or for any loss or damage suffered by you as a result of you taking such action
  • any dealings you have with third parties (e.g. other users or advertisers) that take place using or facilitated by NHS Jobs
  • any liability for losses which are not a foreseeable or likely consequence of (i) your use of NHS Jobs, or (ii) a breach by us of this Acceptable Use Policy.

We are not responsible if you experience difficulty accessing NHS Jobs because of any event outside our control (e.g. the performance of your or our internet service provider, your browser or the internet). The NHS Jobs service relies in part on software to work. Whilst we monitor NHS Jobs and try to fix bugs promptly we do not guarantee that NHS Jobs will be error free, available all the time, and/or free from viruses. Nothing in this Acceptable Use Policy affects any liability which we may have for death or personal injury arising from our negligence, fraud or any other liability which cannot be excluded or limited by law.

Validity of this Acceptable Use Policy

If any part or provision of this Acceptable Use Policy is found to be unlawful or unenforceable, this shall not affect the validity of any other part or provision.

Applicable Law and Jurisdiction

NHS Jobs is governed in accordance with the law of United Kingdom and any claim brought by you arising from, or related to, use of NHS Jobs shall be subject to the exclusive jurisdiction of the English courts.

Notification of Changes

If NHS Business Services Authority decide to change this Acceptable Use Policy, you will be notified through NHS Jobs.