Job summary
Please note this role is restricted to internal CSU colleagues only, there is an essential requirement to work from the office location on a regular/potentially weekly basis.
Please be advised that the role being offered to you within NECS is subject to an upcoming organisational restructure. As a result, this position will be transferred under the Transfer of Undertakings (Protection of Employment) Regulations (TUPE) to the North East and North Cumbria Integrated Care Board (NENC ICB). Should you have any questions prior to signing the offer letter, please do not hesitate to contact us atnecsu.recruitment@nhs.net.
The Urgent Care Team within Elective
and UEC Solutions are looking for a highly organised, enthusiastic, and
motivated individual to join the team. As the Regional
Directory of Services (DoS) Lead you will be
expected to work alongside senior staff and project managers and lead the existing team with the continued delivery of the DoS
service and any associated projects within the UEC which are linked to the key Primary
and Urgent Care priorities and commissioning standards.
Ideally you will have
existing experience of the Directory of Services and the way in which this
impacts services across the region, especially NHS 111 and 999. You will have excellent organisational skills
and an ability to work on your own initiative paying strong attention to detail
and have excellent communication skills both written and verbally.
Main duties of the job
The role will include, but not be
limited to:
Line management of the existing
team
Effective delivery of the
Integrated Urgent and Emergency Care using the DoS
Work to ensure that the DoS
accurately reflects the service provisions within the areas covered by NECS and
any associated National Services
Provide a subject matter expert
role to the ICBs and providers answering any queries on DoS
Work with internal and external
colleagues to ensure that lessons learnt are shared and benefits clearly
identified for future working
Work towards a culture of DoS
inclusion in all elements of work and the future initiatives of the tool
Produce evidence reports and case
studies illustrating the positive impact of the DoS on all service provisions
within the areas manged by NECS
Take Project Management approach
to role and wider projects within Commissioning Delivery
The office
environment is fast paced and you will be expected to be able to manage your
own workload and prioritise as necessary the demands of the role.
The role is full
time (37.5 hours) based at John Snow House, Durham, however there will be some
regional and national travel required to fulfil this role. This role will be moving to the ICB from
April 2025.
For any additional information or
an informal chat please contact alexconnelly@nhs.net
About us
At NECS we are very proud to be part of the NHS England family. We are one of the very few truly customer-owned entities within the NHS. We have grown from our roots in the North East to be an NHS business with customers the length and breadth of the UK and further abroad. Our customer base has diversified significantly over this period, and we are now very pleased to be serving NHS providers as well as commissioners, NHSE regions, Local Authorities, General Practices and national NHSE Directorates.
NECS combines specialist skills and expertise with scale and resilience to achieve required results. We combine core NHS values with a sharp focus on customer care and a relentless pursuit of continuous improvement. We very much see ourselves as a key partner in the future success of the healthcare system and we take our share of the responsibility for shaping effective delivery.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. Were passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that as well as an excellent benefits package including generous holidays and pension plus free car parking and access to NHS discounts.
Job description
Job responsibilities
The purpose of this post is to manage the continued delivery of the Directory
of Services (DoS) system and any associated agreed projects which are linked to
the key Integrated Urgent Care priorities. This is a key role which involves
developing and managing working relationships within NECS and the wider
healthcare community, including social care organisations.
The Regional DoS Lead will lead and contribute to the following
functions in relation to planning and service reform.
The directorate is the focal point for the
delivery of Commissioning Support Services drawing on multi-disciplinary teams
to manage the day to day planning and delivery of services to customers;
co-ordinating a programme of projects and services on their behalf.
It will adopt a standard set of
methodologies and tools to enable common ways of working, continuous
improvement and best practice.
The post holder will be responsible for the ongoing
delivery of the DoS and associated delivery of projects that are linked to the effective
transformation of services across the NE&C UEC Network.
Please review the attached job description for a full overview of the role and responsibilities.
Job description
Job responsibilities
The purpose of this post is to manage the continued delivery of the Directory
of Services (DoS) system and any associated agreed projects which are linked to
the key Integrated Urgent Care priorities. This is a key role which involves
developing and managing working relationships within NECS and the wider
healthcare community, including social care organisations.
The Regional DoS Lead will lead and contribute to the following
functions in relation to planning and service reform.
The directorate is the focal point for the
delivery of Commissioning Support Services drawing on multi-disciplinary teams
to manage the day to day planning and delivery of services to customers;
co-ordinating a programme of projects and services on their behalf.
It will adopt a standard set of
methodologies and tools to enable common ways of working, continuous
improvement and best practice.
The post holder will be responsible for the ongoing
delivery of the DoS and associated delivery of projects that are linked to the effective
transformation of services across the NE&C UEC Network.
Please review the attached job description for a full overview of the role and responsibilities.
Person Specification
Experience
Essential
- Significant relevant NHS/public sector experience in management of the Directory of Services.
- Experience of working across organisations and with other agencies
- A strong and relevant track record that demonstrates success in project management.
- Significant practical experience in facilitating change in service delivery through motivating others.
- Proven record of finding innovative solutions to highly complex problems.
- Highly developed analytical skills with the ability to manager and interpret hard and soft data.
- Experience of implementing service reform and services innovation.
Desirable
- Experience in telephone triage and use of the DoS in an operational environment.
- Experience of training delivery.
Knowledge
Essential
- Able to switch from one task to another without losing focus, holding a clear overview while paying attention to key aspects of detail.
- Excellent oral and written communication with the ability to present highly complex and sensitive information.
- Ability to analyse and interpret complex information.
- Sensible negotiator with practical expectation of what can be achieved.
- Track record of performance management and delivery of projects, targets, national policy implementation, change management.
- Ability to facilitate large groups ensuring objectives are achieved.
- Programme and change management capability.
- Good understanding of the NHS, including the political, strategic and operational environment in which it operates and the modernisation agenda.
- Procedural knowledge of planning, commissioning and performance management processes and cycles.
- A good understanding of the partnership agenda between Health and Local Authorities and other agencies.
- Continuous ability to source, assimilate and analyse data and information relating to wide range of services and translate into an easily understood format.
- Sound understanding of the Directory of Services and the way in which it impacts on the NHS 111 and 999 service.
- Experience of using and updating web based IT systems.
Desirable
- Understanding of lean/agile project methodology.
Qualifications
Essential
- Educated to degree level which relates to a Health Care Environment or equivalent experience.
- Formal management qualification at post-graduate level or equivalent experience.
Desirable
- NHS Pathways Accreditation.
Aptitude/Disposition
Essential
- Able to prioritise work, and work well against a background of change and uncertainty.
- Adaptable to situations, can handle people of all capabilities and attitudes.
- Commitment to team-working and respect for the skills of others.
- Self-motivated, proactive and innovative.
- Ability to promote workforce diversity and contribute to wider equality and diversity agenda.
- Focused on delivering customer excellence.
Other
Essential
- Ability to undertake the duties of the post subject to reasonable adjustments under the DDA.
- Requirement to travel between numerous NECS/ICB buildings.
- Ability to work alongside a multi-disciplined team.
- Ability to travel independently.
Person Specification
Experience
Essential
- Significant relevant NHS/public sector experience in management of the Directory of Services.
- Experience of working across organisations and with other agencies
- A strong and relevant track record that demonstrates success in project management.
- Significant practical experience in facilitating change in service delivery through motivating others.
- Proven record of finding innovative solutions to highly complex problems.
- Highly developed analytical skills with the ability to manager and interpret hard and soft data.
- Experience of implementing service reform and services innovation.
Desirable
- Experience in telephone triage and use of the DoS in an operational environment.
- Experience of training delivery.
Knowledge
Essential
- Able to switch from one task to another without losing focus, holding a clear overview while paying attention to key aspects of detail.
- Excellent oral and written communication with the ability to present highly complex and sensitive information.
- Ability to analyse and interpret complex information.
- Sensible negotiator with practical expectation of what can be achieved.
- Track record of performance management and delivery of projects, targets, national policy implementation, change management.
- Ability to facilitate large groups ensuring objectives are achieved.
- Programme and change management capability.
- Good understanding of the NHS, including the political, strategic and operational environment in which it operates and the modernisation agenda.
- Procedural knowledge of planning, commissioning and performance management processes and cycles.
- A good understanding of the partnership agenda between Health and Local Authorities and other agencies.
- Continuous ability to source, assimilate and analyse data and information relating to wide range of services and translate into an easily understood format.
- Sound understanding of the Directory of Services and the way in which it impacts on the NHS 111 and 999 service.
- Experience of using and updating web based IT systems.
Desirable
- Understanding of lean/agile project methodology.
Qualifications
Essential
- Educated to degree level which relates to a Health Care Environment or equivalent experience.
- Formal management qualification at post-graduate level or equivalent experience.
Desirable
- NHS Pathways Accreditation.
Aptitude/Disposition
Essential
- Able to prioritise work, and work well against a background of change and uncertainty.
- Adaptable to situations, can handle people of all capabilities and attitudes.
- Commitment to team-working and respect for the skills of others.
- Self-motivated, proactive and innovative.
- Ability to promote workforce diversity and contribute to wider equality and diversity agenda.
- Focused on delivering customer excellence.
Other
Essential
- Ability to undertake the duties of the post subject to reasonable adjustments under the DDA.
- Requirement to travel between numerous NECS/ICB buildings.
- Ability to work alongside a multi-disciplined team.
- Ability to travel independently.
