Job summary
Are you a customer-focused individual who likes to provide help and support to others? Are you looking for an exciting opportunity to make a real difference in an influential role that could give you an opportunity to move up in your career?
Due to ongoing projects and increased demand, we are looking for an individual who is experienced in their current role to join our team as a Senior Screening Officer on a secondment. You will provide support to a team of up to 13 Screening Officers but will also work together with all of the Senior Screening officers across Leeds and Preston to deliver the service needs on a daily basis. You will support the operation by ensuring work is processed in a timely manner to achieve the department targets and provide coaching, training and support to you colleagues and team.
This role is based at the Lister House office in Leeds.
Main duties of the job
Providing support and advice to Screening officers on a daily basis
Delivering training and updates on SOPs and changes to process
Working in conjunction with Team Managers to ensure the delivery of all KPI's
Supporting with the allocation of work and tasks
Deputising for the Team Manager where required
Carry out administration duties
Cascade feedback and communication across operational teams
About us
At NECS we are very proud to be part of the NHS England family. We are one of the very few truly customer-owned entities within the NHS. We have grown from our roots in the North East to be an NHS business with customers the length and breadth of the UK and further abroad. Our customer base has diversified significantly over this period, and we are now very pleased to be serving NHS providers as well as commissioners, NHSE regions, Local Authorities, General Practices and national NHSE Directorates.
NECS combines specialist skills and expertise with scale and resilience to achieve required results. We combine core NHS values with a sharp focus on customer care and a relentless pursuit of continuous improvement. We very much see ourselves as a key partner in the future success of the healthcare system and we take our share of the responsibility for shaping effective delivery.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. Were passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that as well as an excellent benefits package including generous holidays and pension plus free car parking and access to NHS discounts
Job description
Job responsibilities
To assist in the efficient running of the Cervical Screening Programmes according to the national Cervical Screening Programme. To maintain the accuracy of clinical and demographic information in a specialised database (The NHS Information Authority National Screening Programmes Exeter System) including the upload, processing and validating of large batches of clinical results and the resolving of any discrepancies or anomalies in the data. To prepare, quality check and distribute all printed material associated with the Cervical Screening schemes within national and local timescales and audit requirements. To provide advice to customers of the service and the wider screening teams.
Please see the attached Job Description in Supporting Documents for more information.
Job description
Job responsibilities
To assist in the efficient running of the Cervical Screening Programmes according to the national Cervical Screening Programme. To maintain the accuracy of clinical and demographic information in a specialised database (The NHS Information Authority National Screening Programmes Exeter System) including the upload, processing and validating of large batches of clinical results and the resolving of any discrepancies or anomalies in the data. To prepare, quality check and distribute all printed material associated with the Cervical Screening schemes within national and local timescales and audit requirements. To provide advice to customers of the service and the wider screening teams.
Please see the attached Job Description in Supporting Documents for more information.
Person Specification
Qualifications
Essential
- Good standard of general education 5 GCSE or equivalent including Mathematics & English.
- NVQ Level 4 or equivalent experience.
Desirable
- Understand principles of population based screening programmes in the UK.
Experience
Essential
- Experience of using Microsoft office systems including Word, Excel and Customer Relationship Management (CRM) system, NHAIS, Open Exeter or other IT systems as a key part of a day-to-day role.
- Experience of customer case handling and administrative processing experience in screening related or other key services where customers and achievement of defined SLAs are important.
- Experience with the NHS and Screening work backed by internal training. Knowledge of National and local guidelines, protocols, SOPs.
- Experience in analysing and interpretation of complex data.
- Experience in using and relational databases and analytical tools.
- Experience working as part of a team ideally in an information setting.
- Excellent communication skills (internal and external customer focus) including an excellent standard of written and spoken English.
Desirable
- Knowledge of information reporting tools.
Person Specification
Qualifications
Essential
- Good standard of general education 5 GCSE or equivalent including Mathematics & English.
- NVQ Level 4 or equivalent experience.
Desirable
- Understand principles of population based screening programmes in the UK.
Experience
Essential
- Experience of using Microsoft office systems including Word, Excel and Customer Relationship Management (CRM) system, NHAIS, Open Exeter or other IT systems as a key part of a day-to-day role.
- Experience of customer case handling and administrative processing experience in screening related or other key services where customers and achievement of defined SLAs are important.
- Experience with the NHS and Screening work backed by internal training. Knowledge of National and local guidelines, protocols, SOPs.
- Experience in analysing and interpretation of complex data.
- Experience in using and relational databases and analytical tools.
- Experience working as part of a team ideally in an information setting.
- Excellent communication skills (internal and external customer focus) including an excellent standard of written and spoken English.
Desirable
- Knowledge of information reporting tools.
