Incident Officer

Job summary

We have an opportunity to join our Incident Management Team here in Cervical Screening Administration Service (CSAS), based in Leeds or Preston. We are looking to appoint a Incident Officers as part of our team. The Incident Team is a stakeholder facing team and interacts with people internally and externally on all levels. The team play a vital role in the managing of incidents and also, the protection of the service by supporting with the prevention of incidents.

The role of Incident officer is pivotal to the CSAS team and carries out a hugely important function in the Cervical Screening pathway. Attention to detail and the ability to confidently communicate are essential for this role.

Please note this role is restricted to internal NECS employees only.

Main duties of the job

Key responsibilities

• To report all incidents in a timely manner using the appropriate systems and mechanisms in place
• To co-ordinate investigations and ensure high quality administrative reporting is produced
• The Incident Officer will ensure allocated cases are processed in line with the Standard Operating Procedures.
• The Incident Officer will be representing NECS in delivering reports and updates on CSAS Incidents nationally and will also support the wider aspects of the cervical screening programme e.g. cease and delays; incidents; comms; cytology laboratory results etc
• The post will involve close working with other colleagues within NECS, NHSE and PHE to support the delivery of a successful service
• To provide recommendations based on lessons learnt from Incidents to make improvements to the CSAS Operation.

About us

At NECS we are very proud to be part of the NHS England family. We are one of the very few truly customer-owned entities within the NHS. We have grown from our roots in the North East to be an NHS business with customers the length and breadth of the UK and further abroad. Our customer base has diversified significantly over this period, and we are now very pleased to be serving NHS providers as well as commissioners, NHSE regions, Local Authorities, General Practices and national NHSE Directorates.

NECS combines specialist skills and expertise with scale and resilience to achieve required results. We combine core NHS values with a sharp focus on customer care and a relentless pursuit of continuous improvement. We very much see ourselves as a key partner in the future success of the healthcare system and we take our share of the responsibility for shaping effective delivery.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued, and empowered. We are passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that as well as an excellent benefits package including generous holidays and pension plus free car parking and access to NHS discounts.