Job summary
Are you looking for an exciting opportunity to make a real difference in an influential role?
Due to growth an exciting new opportunity has arisen for a passionate and talented individual to join our team of Screening Officers in our Cervical Screening Administration Service (CSAS) which we deliver on behalf of NHS England.
This role is based at our Preston Office.
Main duties of the job
This role will be responsible for:
The accurate processing of test results in line with Standard Operating Procedures
Maintenance of screening records on the national screening database
Provide administrative support for the delivery of the Call and Recall Cervical Screening programme in England. You will also be responsible for processing other requests into the team and ensuring participants screening records are accurate.
Support the delivery of national initiatives aimed at improving the effectiveness of the screening programme.
About us
At NECS we are very proud to be part of the NHS England family. We are one of the very few truly customer-owned entities within the NHS. We have grown from our roots in the North East to be an NHS business with customers the length and breadth of the UK and further abroad.
NECS combines specialist skills and expertise with scale and resilience to achieve required results. We combine core NHS values with a sharp focus on customer care and a relentless pursuit of continuous improvement. We very much see ourselves as a key partner in the future success of the healthcare system and we take our share of the responsibility for shaping effective delivery.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. Were passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that as well as an excellent benefits package including generous holidays and pension plus free car parking and access to NHS discounts.
CSAS is a crucial component within the wider national screening programme. We are responsible for ensuring that all women across England and beyond who are eligible to take part in the national cervical screening programme are invited for tests at the appropriate times.
Job description
Job responsibilities
To co-ordinate and ensure high quality administrative support for the Cervical Screening service within North of England Commissioning Support (NECS).
The Screening Officer will ensure allocated cases are processed in line with the Standard Operating Procedures.
The Screening Officer will be representing NECS in delivering call and recall provision nationally and will also support the wider aspects of the cervical screening programme e.g. cease and delays; incidents; comms; cytology laboratory results etc
The post will involve close working with other colleagues within NECS, NHSE and PHE to support the delivery of a successful service
To answer general telephone enquiries from GPs, surgery staff, screening office staff and laboratories and general public
To provide the information needed by members of the Cervical Screening Team to carry out end-to-end processing to allocate CRM work, using the Work Allocation SOP.
Please see the attached Job Description in Supporting Documents for more information.
Job description
Job responsibilities
To co-ordinate and ensure high quality administrative support for the Cervical Screening service within North of England Commissioning Support (NECS).
The Screening Officer will ensure allocated cases are processed in line with the Standard Operating Procedures.
The Screening Officer will be representing NECS in delivering call and recall provision nationally and will also support the wider aspects of the cervical screening programme e.g. cease and delays; incidents; comms; cytology laboratory results etc
The post will involve close working with other colleagues within NECS, NHSE and PHE to support the delivery of a successful service
To answer general telephone enquiries from GPs, surgery staff, screening office staff and laboratories and general public
To provide the information needed by members of the Cervical Screening Team to carry out end-to-end processing to allocate CRM work, using the Work Allocation SOP.
Please see the attached Job Description in Supporting Documents for more information.
Person Specification
Qualifications
Essential
- Good standard of general education 5 GCSE or equivalent including Mathematics & English or equivalent experience.
- Experience of using Microsoft office systems including Word, Excel.
- Educated to NVQ level 3 or equivalent experience.
Desirable
- Experience of using either a Customer Relationship Management (CRM) system, or other IT systems as a key part of a day-to-day role.
Experience
Essential
- Customer case handling and administrative processing experience in PCS related or other key services where customers and achievement of defined SLAs are important - minimum 1 year.
- Knowledge of relevant administration systems.
- Excellent standard of customer interaction and verbal communication.
- Familiar with working in an office environment.
- Excellent communication skills including an excellent standard of written and spoken English.
- Ability to operate an IT and telephone system (with the appropriate training and support).
- Internal and external customer focus.
Person Specification
Qualifications
Essential
- Good standard of general education 5 GCSE or equivalent including Mathematics & English or equivalent experience.
- Experience of using Microsoft office systems including Word, Excel.
- Educated to NVQ level 3 or equivalent experience.
Desirable
- Experience of using either a Customer Relationship Management (CRM) system, or other IT systems as a key part of a day-to-day role.
Experience
Essential
- Customer case handling and administrative processing experience in PCS related or other key services where customers and achievement of defined SLAs are important - minimum 1 year.
- Knowledge of relevant administration systems.
- Excellent standard of customer interaction and verbal communication.
- Familiar with working in an office environment.
- Excellent communication skills including an excellent standard of written and spoken English.
- Ability to operate an IT and telephone system (with the appropriate training and support).
- Internal and external customer focus.
