Job summary
NECS is a leading provider of IT solutions and services for the health and social care sector. We are looking for an ICT Senior Application Coordinator to join our team and oversee the lifecycle management of our key applications.
Main duties of the job
As an ICT Senior Application Coordinator, you will:
- Ensure the operation of key applications, ensuring they are managed effectively throughout their lifecycle from service introduction through to being decommissioned.
- Provide assurance that key maintenance processes and procedures are being carried out to support the application estate.
- Plan and support the smooth introduction of new services into IT support, ensuring all required processes are identified and owned, and the relevant support teams have the required access and documentation to be able to support the application.
- Produce documentation and reports as required to convey complex information to key stakeholders.
About us
At NECS we are very proud to be part of the NHS England family. We are one of the very few truly customer-owned entities within the NHS. We have grown from our roots in the North East to be an NHS business with customers the length and breadth of the UK and further abroad. Our customer base has diversified significantly over this period, and we are now very pleased to be serving NHS providers as well as commissioners, NHSE regions, Local Authorities, General Practices and national NHSE Directorates.
NECS combines specialist skills and expertise with scale and resilience to achieve required results. We combine core NHS values with a sharp focus on customer care and a relentless pursuit of continuous improvement. We very much see ourselves as a key partner in the future success of the healthcare system and we take our share of the responsibility for shaping effective delivery.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued, and empowered. We are passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that as well as an excellent benefits package including generous holidays and pension plus free car parking and access to NHS discounts.
Job description
Job responsibilities
This position is within the ICT Department and works under the direction of a senior IT Service Manager supporting ICT service provision across the UK. The post holder will be responsible for several distinct areas within IT aligned to the team the post sits within. Example duties include:
Ownership of one or more key service delivery processes.
Operating high performing services or functions to customers and/or for internal NECS teams.
Ensuring all relevant KPIs are met.
Providing assurance that services are met inline with agreed processes and achieve desired goals.
Delivering service improvement plans .
Deputising for Senior IT Service Managers when required.
Please see the attached Job Description in Supporting Documents for more information.
Job description
Job responsibilities
This position is within the ICT Department and works under the direction of a senior IT Service Manager supporting ICT service provision across the UK. The post holder will be responsible for several distinct areas within IT aligned to the team the post sits within. Example duties include:
Ownership of one or more key service delivery processes.
Operating high performing services or functions to customers and/or for internal NECS teams.
Ensuring all relevant KPIs are met.
Providing assurance that services are met inline with agreed processes and achieve desired goals.
Delivering service improvement plans .
Deputising for Senior IT Service Managers when required.
Please see the attached Job Description in Supporting Documents for more information.
Person Specification
Qualifications
Essential
- Suitable technical professional qualification - (e.g., Computing related Degree, HNC/C MCP, ITIL (foundation), SDI, CompTia A+ or equivalent experience).
Desirable
- Formal technical qualification.
Experience
Essential
- Relevant experience in a supervisor/facilitation position in an IT department. Track record of planning and organisation a broad range of complex activities, such as projects, targets, process/policy implementation and change management which may have required the formation of, and adjustment of plans and strategies. Demonstrable understanding of current Operating Systems and Office products (e.g. Windows, Office, iOS, Project and Visio). Practical knowledge of IT service management processes and best practice adherence, Change, Problem, Incident, Request Fulfilment, Asset/Configuration Management, Performance Reporting, Continuous Improvement etc. Production of IT documentation, either technical or process. Experience of producing evidence packs for external auditors. Specialist knowledge of a range of ICT platforms, services, software and methodologies.
Desirable
- Experience of working across organisations and with other agencies.
Person Specification
Qualifications
Essential
- Suitable technical professional qualification - (e.g., Computing related Degree, HNC/C MCP, ITIL (foundation), SDI, CompTia A+ or equivalent experience).
Desirable
- Formal technical qualification.
Experience
Essential
- Relevant experience in a supervisor/facilitation position in an IT department. Track record of planning and organisation a broad range of complex activities, such as projects, targets, process/policy implementation and change management which may have required the formation of, and adjustment of plans and strategies. Demonstrable understanding of current Operating Systems and Office products (e.g. Windows, Office, iOS, Project and Visio). Practical knowledge of IT service management processes and best practice adherence, Change, Problem, Incident, Request Fulfilment, Asset/Configuration Management, Performance Reporting, Continuous Improvement etc. Production of IT documentation, either technical or process. Experience of producing evidence packs for external auditors. Specialist knowledge of a range of ICT platforms, services, software and methodologies.
Desirable
- Experience of working across organisations and with other agencies.
