ICT Stores Supervisor

Job summary

Are you a customer-focused / self-motivated / innovative /ambitious /talented Administrator? Are you looking for an exciting opportunity to progress your career and make a real difference in an influential role?

Due to growth we are looking for an experienced / enthusiastic Logistics Officer to join the End Using Computing team. The team of over 30 staff offers 2nd line ICT support services to a specific customer. A logistics officer has a key role in providing good customer service and building strong customer relationships.

This role is based at the Durham office OR We offer hybrid working in this role meaning that the successful candidate can work from a mixture of locations including home, NECS offices and customer locations

Essential requirement for onsite working at office location for all or most of the working time

Main duties of the job

This role will be responsible for:

Support customers across the UK, providing logistics support to the EUS team.

Shipping out equipment to the end users in line with our KPI's

Processing returned kit in line with our KPIs.

Monitoring the ticket queue for updates to progress tickets in line with customer expectations.

Contacting customers to obtain and confirm addresses and availability of the customers.

Monitoring courier issues raising any issues with the 3rd party within their SLA.

Any other logistics duties required by the team.

About us

At NECS we are very proud to be part of the NHS England family. We are one of the very few truly customer-owned entities within the NHS. We have grown from our roots in the North East to be an NHS business with customers the length and breadth of the UK and further abroad. Our customer base has diversified significantly over this period, and we are now very pleased to be serving NHS providers as well as commissioners, NHSE regions, Local Authorities, General Practices and national NHSE Directorates.

NECS combines specialist skills and expertise with scale and resilience to achieve required results. We combine core NHS values with a sharp focus on customer care and a relentless pursuit of continuous improvement. We very much see ourselves as a key partner in the future success of the healthcare system and we take our share of the responsibility for shaping effective delivery.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. Were passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that as well as an excellent benefits package including generous holidays and pension plus free car parking and access to NHS discounts.