Medical Receptionist

Job summary

Cruddas Park Surgery would like to recruit an enthusiastic and motivated receptionist to join our friendly hardworking team working across two sites.

We value and recognise the key role that medical receptionists play in delivering high quality healthcare to our patients. We are looking for someone who is willing to help and assist patients to access the healthcare they deserve in a timely and efficient manner.

The ideal candidate will have excellent communication and listening skills and be able to prioritise a busy workload. They should be a good team player and possess the ability to deal with a wide range of clerical and administration duties in a busy environment. Good typing, IT skills and experience using EMIS Web would be beneficial. Full training and support would be offered to the successful applicant.

Main duties of the job

Ensure efficient operation of the appointment system, and monitor the flow of patients into consulting and treatment rooms

Explain practice arrangements and formal requirements to new patients, and those seeking temporary cover. Ensure registration procedures are completed

Respond to all queries and requests for assistance from patients and other visitors

Enter requests for home visits including all necessary information

Take and process requests for repeat prescriptions. Ensure that the patient is aware of when the prescription will be ready for collection

Ensure reception and waiting areas are kept neat and tidy

Book appointments, ensuring full name and DOB are entered, to ensure that the correct record is retrieved

Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to

Receive and make calls as required. Divert calls and take messages as appropriate

Ensure that the system is operational at the beginning of each day and switched over to Voicemail for out of hours at the end of each day

Open up the premises at the start of day and make all necessary preparation to receive patients

Open and stamp incoming mail

Scan hospital letters and other correspondence

Dealing with changes of address

Create new patient records

Clear rooms after surgeries and replenish any necessary stock

Use of all office equipment

Any other duties the management feel appropriate to the role

Coding and secretarial work as required

About us

We have a team of GPs, nurses, healthcare assistants and admin staff who all work very hard to provide excellent healthcare to over 11,000 patients.

We offer a generous salary and are keen to promote individual professional development. Some of our reception staff have progressed to lead on additional roles within the practice in the form of admin lead for Safeguarding and progression to become a Health and Well Being coach.