Job summary
We are seeking to appoint a new Receptionist to join our team. Practice hours are between 0830 and 1800 hours and flexibility is a must. The ideal candidate will be well motivated and enthusiastic and have excellent customer service, communication and problem-solving skills. Previous NHS reception experience would be an advantage as well as knowledge of the SystmOne clinical system.
Main duties of the job
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Dealing with patient queries, both face to face and over the telephone.
b. Dealing with appointment requests, both face to face and over the telephone.
c. Greeting and directing patients to booked appointments.
d. Greeting and directing visitors to the surgery.
e. Taking requests for prescription medication.
f. Responding to the needs of clinicians during surgery.
g. Registering new patients and temporary residents.
h. Dealing with incoming tasks from internal and external sources.
i. Inputting data into the patients healthcare records as necessary.
j. Making referrals to, and liaising with, the Community Nursing Team.
k. Handling non-NHS report requests, including collecting payments from patients for non-NHS services.
l. Input and extract information from the Practice clinical system.
About us
An exciting opportunity has arisen to join our friendly, well-organised and supportive practice team.
Chastleton Medical group is led by 4 GP Partners, supported by 5 salaried GPs and has a diverse multidisciplinary team consisting of nurse practitioners, nurses, nursing associates, healthcare assistants, pharmacists and a social prescribing link worker. The practice is supported and managed by an experienced management team, administration, and reception staff.
Chastleton Medical Group is located in the heart of Durham City, and with a list size of 10,700. It is a long-established practice with an excellent reputation and high patient satisfaction rates.
Key features include:
High QOF and Enhanced Service achievers
Paperless Systm1 practice
Training Practice for Medical Students and training GPs
Excellent transport links and amenities
CQC rated Good in all areas
For informal discussion or to organise a visit please telephone Mrs Vikki Reed, Practice Manager on 01913846171.
Job description
Job responsibilities
Telephone Duties:
Making appointments.
Taking requests for prescriptions.
Giving out results.
Advising on ambulance transport bookings.
Home visit requests.
Deal with general enquiries, messages from patients and complaints.
Contacting other providers.
Reception Duties:
Register new patients and temporary residents.
Greet and direct patients and visitors.
Making appointments.
Generating and handing out repeat prescriptions.
Record and send messages internal and external.
Respond to needs of doctors and nurses during surgery.
Collect payments from patients for non-NHS services.
Deal with general enquiries and complaints.
Scanning, filing, faxing and lab link requests.
Handling non NHS report requests including payments OTC.
Deal with incoming tasks from internal and external sources.
Prescriptions:
Dealing with requests for repeat prescriptions.
Raising prescriptions as per Practice protocols.
Dealing with queries relating to repeat prescriptions.
General:
Input and extract information from Practice computer system.
Observe health and safety guidelines at all times.
General housekeeping (e.g. keeping reception and waiting areas tidy).
Any other reasonable duties as necessary.
Please see the attached Job Description in Supporting Documents for more information.
Job description
Job responsibilities
Telephone Duties:
Making appointments.
Taking requests for prescriptions.
Giving out results.
Advising on ambulance transport bookings.
Home visit requests.
Deal with general enquiries, messages from patients and complaints.
Contacting other providers.
Reception Duties:
Register new patients and temporary residents.
Greet and direct patients and visitors.
Making appointments.
Generating and handing out repeat prescriptions.
Record and send messages internal and external.
Respond to needs of doctors and nurses during surgery.
Collect payments from patients for non-NHS services.
Deal with general enquiries and complaints.
Scanning, filing, faxing and lab link requests.
Handling non NHS report requests including payments OTC.
Deal with incoming tasks from internal and external sources.
Prescriptions:
Dealing with requests for repeat prescriptions.
Raising prescriptions as per Practice protocols.
Dealing with queries relating to repeat prescriptions.
General:
Input and extract information from Practice computer system.
Observe health and safety guidelines at all times.
General housekeeping (e.g. keeping reception and waiting areas tidy).
Any other reasonable duties as necessary.
Please see the attached Job Description in Supporting Documents for more information.
Person Specification
Qualifications
Essential
- Good standard of general education.
Desirable
- GCSE Mathematics C or above.
- GCSE English C or above.
- AMSPAR Receptionist certificate.
- NVQII in Customer Care.
- CLAIT Qualification.
Experience
Essential
- Experience of working with the general public.
- Experience of reception work
Desirable
- Experience of working within General Practice.
- Knowledge of SystmOne clinical system.
Person Specification
Qualifications
Essential
- Good standard of general education.
Desirable
- GCSE Mathematics C or above.
- GCSE English C or above.
- AMSPAR Receptionist certificate.
- NVQII in Customer Care.
- CLAIT Qualification.
Experience
Essential
- Experience of working with the general public.
- Experience of reception work
Desirable
- Experience of working within General Practice.
- Knowledge of SystmOne clinical system.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
