Job summary
Discretion to act
The post holder will
make day-to-day decisions regarding operations in the shop, under the
supervision of the Retail Manager and in line with Hospice and Retail processes
and procedures.
Scale and impact
The post holder
will not be responsible for any direct reports, but will have responsibility
for up to four indirect volunteer reports.
The Retail
Supervisor will not have direct budget responsibility, but will be expected to deliver
sales targets agreed with the Retail Manager.
Main duties of the job
Key accountabilities
Shift
supervision
Working as a strong team with a second Supervisor
Responsible as a key holder for opening and closing
the shop, ensuring that it is open for business at the specified opening hours
Supervising shifts in other
retail outlets such as market stalls and seasonal pop ups may be required from
time to time
Day-to-day responsibility
for supervising and supporting a team of volunteers, including coaching and
development
Contribute to the training
of new volunteers as well as conducting refresher training as needed
Supervising and contributing
to the delivery of the tasks that have been defined in the daily job list
including cleaning, stock replenishment and sorting of donations
Responsible for managing
customer queries or complaints quickly and to their satisfaction, elevating the
issue to the Retail Manager if necessary
Responsible for reporting
any concerns relating to staff or maintenance to the Retail Manager
Build a good rapport with
local people to encourage a strong sense of community
Develop accurate end of day
figure sheets and any other financial or other reports required by the Retail
Manager
Bank daily takings in line
with Hospice policies and procedures
Sales targets
Build
an understanding of the required financial performance of the shop, and retail
outlet, and work towards achieving the sales targets with support from the
Retail Manager
About us
Organisational context
St Josephs Hospice
was founded in 1905 by the Religious Sisters of Charity who retain an interest
in the oversight of the Hospice. The Hospice
is working to achieve Vision 2024, which has five key strands: patients, enterprise,
estates, funding and fundraising, and human resources. The Hospice seeks to be an outstanding
provider of palliative and end of life care.
Each employee is critical to delivering and maintain those standards in
accordance with the Hospices core values.
Job description
Job responsibilities
Key accountabilities
1.
Shift
supervision
Responsible for supervising shifts in the new Mare
Street shop
Working as a strong team with a second Supervisor
Responsible as a key holder for opening and closing
the shop, ensuring that it is open for business at the specified opening hours
Supervising shifts in other
retail outlets such as market stalls and seasonal pop ups may be required from
time to time
Display merchandise
attractively to maximise appeal to customers and as directed by the Retail
Manager
Day-to-day responsibility
for supervising and supporting a team of volunteers, including coaching and
development
Contribute to the training
of new volunteers as well as conducting refresher training as needed
Supervising and contributing
to the delivery of the tasks that have been defined in the daily job list
including cleaning, stock replenishment and sorting of donations
Responsible for ensuring
that a great experience is delivered to customers by all staff and volunteers
Responsible for managing
customer queries or complaints quickly and to their satisfaction, elevating the
issue to the Retail Manager if necessary
Responsible for reporting
any concerns relating to staff or maintenance to the Retail Manager
Leading by example, by
promoting a positive working environment for volunteers
Build a good rapport with
local people to encourage a strong sense of community
Develop accurate end of day
figure sheets and any other financial or other reports required by the Retail
Manager
Bank daily takings in line
with Hospice policies and procedures
2.
Health
and safety
Day-to-day responsibility
for insuring that the shop and stock management processes are followed in line
with health and safety guidelines.
3.
Sales targets
Build
an understanding of the required financial performance of the shop, and retail
outlet, and work towards achieving the sales targets with support from the
Retail Manager
Process
a percentage of donated items through Gift Aid, as agreed with the Retail
Manager
4.
Stock control
Assist with coordinating and
supervising the collection, sorting and storage of stock that has been donated
by the general public
Play a significant role in
controlling stock movement between the Hospice, the two shops and other sales
outlets
Assist the Retail Marketing
team in selecting items to promote and sell through the Hospices online
channels
Job description
Job responsibilities
Key accountabilities
1.
Shift
supervision
Responsible for supervising shifts in the new Mare
Street shop
Working as a strong team with a second Supervisor
Responsible as a key holder for opening and closing
the shop, ensuring that it is open for business at the specified opening hours
Supervising shifts in other
retail outlets such as market stalls and seasonal pop ups may be required from
time to time
Display merchandise
attractively to maximise appeal to customers and as directed by the Retail
Manager
Day-to-day responsibility
for supervising and supporting a team of volunteers, including coaching and
development
Contribute to the training
of new volunteers as well as conducting refresher training as needed
Supervising and contributing
to the delivery of the tasks that have been defined in the daily job list
including cleaning, stock replenishment and sorting of donations
Responsible for ensuring
that a great experience is delivered to customers by all staff and volunteers
Responsible for managing
customer queries or complaints quickly and to their satisfaction, elevating the
issue to the Retail Manager if necessary
Responsible for reporting
any concerns relating to staff or maintenance to the Retail Manager
Leading by example, by
promoting a positive working environment for volunteers
Build a good rapport with
local people to encourage a strong sense of community
Develop accurate end of day
figure sheets and any other financial or other reports required by the Retail
Manager
Bank daily takings in line
with Hospice policies and procedures
2.
Health
and safety
Day-to-day responsibility
for insuring that the shop and stock management processes are followed in line
with health and safety guidelines.
3.
Sales targets
Build
an understanding of the required financial performance of the shop, and retail
outlet, and work towards achieving the sales targets with support from the
Retail Manager
Process
a percentage of donated items through Gift Aid, as agreed with the Retail
Manager
4.
Stock control
Assist with coordinating and
supervising the collection, sorting and storage of stock that has been donated
by the general public
Play a significant role in
controlling stock movement between the Hospice, the two shops and other sales
outlets
Assist the Retail Marketing
team in selecting items to promote and sell through the Hospices online
channels
Person Specification
Qualifications
Essential
- 1. A good all round education including a minimum of GCSEs in Maths and English
- 2. Good knowledge of our key service area of Hackney
- 3. A good understanding of and experience in achieving financial targets, ideally in a retail setting
- 4. Previous sales experience in a retail environment, ideally in a charity
- 5. Excellent verbal communications skills, with the ability to establish and maintain relationships with paid and unpaid staff, volunteers, colleagues and customers
- 6. Proficient in Microsoft packages especially Word; good keyboard skills, sufficient to write emails and to access the internet
Desirable
- 1. Knowledge of the retail environment in our service areas
- 2. Understanding of health and safety requirements in a retail setting
- 3. Experience in merchandising, with a flair and knowledge of fashion and brands
- 4. Previous experience supervising, training and supporting volunteers
- 5. Experience in stock control including the sorting and distribution of donated items
- 6. An understanding of sales targets and experience in working towards them
- 7. Previous customer service experience, ideally in a retail environment
Experience
Essential
- 1. A good all round education including a minimum of GCSEs in Maths and English
- 2. Good knowledge of our key service area of Hackney
- 3. A good understanding of and experience in achieving financial targets, ideally in a retail setting
Desirable
- 1. Knowledge of the retail environment in our service areas
- 2. Understanding of health and safety requirements in a retail setting
Person Specification
Qualifications
Essential
- 1. A good all round education including a minimum of GCSEs in Maths and English
- 2. Good knowledge of our key service area of Hackney
- 3. A good understanding of and experience in achieving financial targets, ideally in a retail setting
- 4. Previous sales experience in a retail environment, ideally in a charity
- 5. Excellent verbal communications skills, with the ability to establish and maintain relationships with paid and unpaid staff, volunteers, colleagues and customers
- 6. Proficient in Microsoft packages especially Word; good keyboard skills, sufficient to write emails and to access the internet
Desirable
- 1. Knowledge of the retail environment in our service areas
- 2. Understanding of health and safety requirements in a retail setting
- 3. Experience in merchandising, with a flair and knowledge of fashion and brands
- 4. Previous experience supervising, training and supporting volunteers
- 5. Experience in stock control including the sorting and distribution of donated items
- 6. An understanding of sales targets and experience in working towards them
- 7. Previous customer service experience, ideally in a retail environment
Experience
Essential
- 1. A good all round education including a minimum of GCSEs in Maths and English
- 2. Good knowledge of our key service area of Hackney
- 3. A good understanding of and experience in achieving financial targets, ideally in a retail setting
Desirable
- 1. Knowledge of the retail environment in our service areas
- 2. Understanding of health and safety requirements in a retail setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
