Psychiatry-UK LLP

Information Governance Support Officer

Information:

This job is now closed

Job summary

We are recruiting highly motivated and committed individuals who are interested in being at the forefront of developing pioneering projects to help transform British mental healthcare.Our service is increasingly sought after by patients seeking fast access, high-quality mental health assessment and treatment, both privately and via the NHS Right to Choose scheme. We are recruiting highly focused, suitably experienced candidates to help us meet these demands.

Main duties of the job

The Information Governance Team is expanding in line with the growth experienced by Psychiatry-UK, which is entrusted with large quantities of patient data, staff data and confidential business information. The Group Head of Information Governance is looking to recruit a suitably qualified Information Governance Support Officer, to join the team.

About us

Founded in 2012, Psychiatry-UK has become the largest specialist psychiatry service in the UK. Through innovation, forward thinking and determination, we are helping to shape the future of British mental healthcare, enabling rapid access to high-quality specialist medical diagnosis and treatment online, and onward referral to accredited and medically managed counselling and coaching services.

Details

Date posted

01 August 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Home or remote working

Reference number

E0229-23-0003

Job locations

Trewalder Chapel

Trewalder

Delabole

Cornwall

PL33 9ET


Job description

Job responsibilities

The Information Governance Team is expanding in line with the growth experienced by Psychiatry-UK, which is entrusted with large quantities of patient data, staff data and confidential business information. The Group Head of Information Governance is looking to recruit a suitably qualified Information Governance Support Officer, to join the team.

The Role/Responsibilities

Whilst working within the Information Governance Team, the IG Support Officer will be required to :

Assist the Group Head of Information Governance, to develop, promote and monitor an information governance regime which combines personal data protection and cyber security, and which enables Psychiatry-UK to meet its legal obligations and to manage its information risks.

Develop a broad understanding of the strategic direction of Psychiatry-UK, and contribute your ideas, in a constructive way, for the improvement of information governance.

Attend meetings as required by the Group Head of Information Governance and input proactively and confidently, providing advice and guidance on key and pertinent information governance issues.

Work on organisational projects to provide Information Governance support, ensuring all undertakings meet compliant standards.

Work closely with colleagues across all departments but especially IT, Cyber, Clinical Risk and Data Assurance, Contracts and Patient Experience teams to name but a few.

To support with policy reviews and the development of process maps/visuals to aid staff understanding.

To support with the development and delivery of a bespoke training programme which focuses on specific modules to raise knowledge and awareness across the organisation.

To support with key communications a monthly newsletter is produced for all staff focusing on key and pertinent IG and data protection topics, so research is required to incorporate key and topical issues.

To handle queries received through the Information Governance inbox both from staff and external parties, providing sufficient guidance in line with legislative requirements and guidance from the regulatory authority.

To assess and review third-party supplier questionnaires and undertake due diligence exercises when assessing the suitability of any third-party.

To support with the production of Data Protection Impact Assessments, supporting project leads with their requirements when the need to complete a DPIA has been identified.

To support with the Information Risk Management programme, empowering staff to compete the organisational electronic Information Asset Register effectively and within requirements.

To monitor and risk assess incidents in line with regulatory guidance alongside the Patient Experience Lead with the focus on actions and recommendations to mitigate risk of incidents occurring again.

Undertake statutory and mandatory training as deemed appropriate by Psychiatry-UK and any other role-specific training to enhance knowledge.

Develop effective and cordial working relationships with colleagues.

Adhere to the relevant organisational policies and procedures, including the Acceptable Use Policy when using organisational IT equipment.

Work in line with organisational values.

Candidate Requirements

Demonstrable experience of undertaking information governance work, preferably within a healthcare environment.

Qualifications and certifications to match experience.

Demonstrable ability and willingness to work autonomously and to draft key compliance documentation such as Data Protection Impact Assessments, Data Sharing/Processing Agreements etc, without supervision.

Experience of support with audits and self-assessments such as the Data Security and Protection Toolkit, Cyber Essential Plus Certification, ISO27001 support work etc

Suitable home working facilities.

Good knowledge of Office 365 tools

Confident communication skills, both written and verbal

Satisfactory references

Careers with Psychiatry-UK offer flexible work arrangements.

Remote working (preconfigured laptop provided).

Overview of your organisation

Founded in 2012, Psychiatry-UK has become the largest specialist psychiatry service in the UK. Through innovation, forward thinking and determination, we are helping to shape the future of British mental healthcare, enabling rapid access to high-quality specialist medical diagnosis and treatment online, and onward referral to accredited and medically managed counselling and coaching services.

Why work with us?

Our workplace culture is person-centred, supportive and neurodivergent friendly. In addition to comprehensive training and mentor support/CPD, we offer the following benefits:

Competitive/generous salary.

Additional work-from-home bonus of £1000 per annum (pro-rata).

Holiday Allowance.

Family discount.

Employee Assistance Programme (EAP)

Strong social network with online events; some face-to-face events.

Equality

P-UK is strongly committed to valuing and promoting equality, diversity, and inclusion in all our activities. We welcome and celebrate the diversity of our team and our patients and are committed to offering equal opportunities and access for all people and groups in society.

Job description

Job responsibilities

The Information Governance Team is expanding in line with the growth experienced by Psychiatry-UK, which is entrusted with large quantities of patient data, staff data and confidential business information. The Group Head of Information Governance is looking to recruit a suitably qualified Information Governance Support Officer, to join the team.

The Role/Responsibilities

Whilst working within the Information Governance Team, the IG Support Officer will be required to :

Assist the Group Head of Information Governance, to develop, promote and monitor an information governance regime which combines personal data protection and cyber security, and which enables Psychiatry-UK to meet its legal obligations and to manage its information risks.

Develop a broad understanding of the strategic direction of Psychiatry-UK, and contribute your ideas, in a constructive way, for the improvement of information governance.

Attend meetings as required by the Group Head of Information Governance and input proactively and confidently, providing advice and guidance on key and pertinent information governance issues.

Work on organisational projects to provide Information Governance support, ensuring all undertakings meet compliant standards.

Work closely with colleagues across all departments but especially IT, Cyber, Clinical Risk and Data Assurance, Contracts and Patient Experience teams to name but a few.

To support with policy reviews and the development of process maps/visuals to aid staff understanding.

To support with the development and delivery of a bespoke training programme which focuses on specific modules to raise knowledge and awareness across the organisation.

To support with key communications a monthly newsletter is produced for all staff focusing on key and pertinent IG and data protection topics, so research is required to incorporate key and topical issues.

To handle queries received through the Information Governance inbox both from staff and external parties, providing sufficient guidance in line with legislative requirements and guidance from the regulatory authority.

To assess and review third-party supplier questionnaires and undertake due diligence exercises when assessing the suitability of any third-party.

To support with the production of Data Protection Impact Assessments, supporting project leads with their requirements when the need to complete a DPIA has been identified.

To support with the Information Risk Management programme, empowering staff to compete the organisational electronic Information Asset Register effectively and within requirements.

To monitor and risk assess incidents in line with regulatory guidance alongside the Patient Experience Lead with the focus on actions and recommendations to mitigate risk of incidents occurring again.

Undertake statutory and mandatory training as deemed appropriate by Psychiatry-UK and any other role-specific training to enhance knowledge.

Develop effective and cordial working relationships with colleagues.

Adhere to the relevant organisational policies and procedures, including the Acceptable Use Policy when using organisational IT equipment.

Work in line with organisational values.

Candidate Requirements

Demonstrable experience of undertaking information governance work, preferably within a healthcare environment.

Qualifications and certifications to match experience.

Demonstrable ability and willingness to work autonomously and to draft key compliance documentation such as Data Protection Impact Assessments, Data Sharing/Processing Agreements etc, without supervision.

Experience of support with audits and self-assessments such as the Data Security and Protection Toolkit, Cyber Essential Plus Certification, ISO27001 support work etc

Suitable home working facilities.

Good knowledge of Office 365 tools

Confident communication skills, both written and verbal

Satisfactory references

Careers with Psychiatry-UK offer flexible work arrangements.

Remote working (preconfigured laptop provided).

Overview of your organisation

Founded in 2012, Psychiatry-UK has become the largest specialist psychiatry service in the UK. Through innovation, forward thinking and determination, we are helping to shape the future of British mental healthcare, enabling rapid access to high-quality specialist medical diagnosis and treatment online, and onward referral to accredited and medically managed counselling and coaching services.

Why work with us?

Our workplace culture is person-centred, supportive and neurodivergent friendly. In addition to comprehensive training and mentor support/CPD, we offer the following benefits:

Competitive/generous salary.

Additional work-from-home bonus of £1000 per annum (pro-rata).

Holiday Allowance.

Family discount.

Employee Assistance Programme (EAP)

Strong social network with online events; some face-to-face events.

Equality

P-UK is strongly committed to valuing and promoting equality, diversity, and inclusion in all our activities. We welcome and celebrate the diversity of our team and our patients and are committed to offering equal opportunities and access for all people and groups in society.

Person Specification

Experience

Essential

  • Strong administration skills with proven experience as an administrative assistant, virtual assistant or office admin assistant
  • Experience working in a psychiatric and/or private hospital setting
  • Strong Microsoft Office skills including Excel and PowerPoint
  • Excellent written and verbal communication skills
  • Attention to detail
  • Friendly, approachable, and supportive
  • Knowledge of office management systems and procedures
  • Working knowledge of office equipment, like printers and fax machines
  • Excellent time management skills and the ability to prioritize work
  • Problem-solving skills
  • Strong organisational skills with the ability to multi-task
  • Reliable and fast internet connection essential

Desirable

  • Demonstrable experience of undertaking information governance work, preferably within a healthcare environment.
  • Demonstrable ability and willingness to work autonomously and to draft key compliance documentation such as Data Protection Impact Assessments, Data Sharing/Processing Agreements etc, without supervision.
  • Experience of support with audits and self-assessments such as the Data Security and Protection Toolkit, Cyber Essential Plus Certification, ISO27001 support work etc
  • Suitable home working facilities.
  • Good knowledge of Office 365 tools
  • Confident communication skills, both written and verbal
  • Satisfactory references

Qualifications

Essential

  • GSCE grade C in English and Maths

Desirable

  • Qualifications and certifications to match experience.
  • A-Levels grade C in English and Maths
Person Specification

Experience

Essential

  • Strong administration skills with proven experience as an administrative assistant, virtual assistant or office admin assistant
  • Experience working in a psychiatric and/or private hospital setting
  • Strong Microsoft Office skills including Excel and PowerPoint
  • Excellent written and verbal communication skills
  • Attention to detail
  • Friendly, approachable, and supportive
  • Knowledge of office management systems and procedures
  • Working knowledge of office equipment, like printers and fax machines
  • Excellent time management skills and the ability to prioritize work
  • Problem-solving skills
  • Strong organisational skills with the ability to multi-task
  • Reliable and fast internet connection essential

Desirable

  • Demonstrable experience of undertaking information governance work, preferably within a healthcare environment.
  • Demonstrable ability and willingness to work autonomously and to draft key compliance documentation such as Data Protection Impact Assessments, Data Sharing/Processing Agreements etc, without supervision.
  • Experience of support with audits and self-assessments such as the Data Security and Protection Toolkit, Cyber Essential Plus Certification, ISO27001 support work etc
  • Suitable home working facilities.
  • Good knowledge of Office 365 tools
  • Confident communication skills, both written and verbal
  • Satisfactory references

Qualifications

Essential

  • GSCE grade C in English and Maths

Desirable

  • Qualifications and certifications to match experience.
  • A-Levels grade C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Psychiatry-UK LLP

Address

Trewalder Chapel

Trewalder

Delabole

Cornwall

PL33 9ET


Employer's website

https://psychiatry-uk.com/ (Opens in a new tab)


Employer details

Employer name

Psychiatry-UK LLP

Address

Trewalder Chapel

Trewalder

Delabole

Cornwall

PL33 9ET


Employer's website

https://psychiatry-uk.com/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

recruitment@psychiatry-uk.com

recruitment@psychiatry-uk.com

Details

Date posted

01 August 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Home or remote working

Reference number

E0229-23-0003

Job locations

Trewalder Chapel

Trewalder

Delabole

Cornwall

PL33 9ET


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