Job summary
Can you help us make digital
services in Gloucestershire better for our population?
Gloucestershire ICB Digital
Transformation Team have an exciting opportunity for a full time Business
Analyst with an interest in User Centred Design. Youll be working on the
Empower the Person programme across a range of projects across the
Gloucestershire health and care community and will also be supporting the
development of User Centred Design practice within the Digital Transformation
Team.
We are looking for an
experienced Business Analyst to join us at a very exciting time for the
Gloucestershire ICB. With the formation of the ICB we are committed
to the need to deliver dynamic, sustainable and resilient services
building on the digital transformation advances made as part of the pandemic
response.
Main duties of the job
The successful candidate will have experience of Business Analysis
in a health care setting, undertaking and/or commissioning user-centred design
and research together with strong analytical abilities. Youll have an
understanding of different technologies as well as digital strategies and
goals, backed by the ability to build relationships across a wide range of
stakeholders.
Your knowledge and expertise will support the design and delivery
of specific project within the Empower the Person programme, with flexibility
to work across the wider digital transformation programme, interacting with
patients, clinicians, suppliers, care professionals and technical teams to
design and deliver high quality services.
Reporting to the Head of Digital Transformation, the post-holder
will be highly skilled business analyst work with stakeholders, both externally
and internally to effectively understand, design and deliver services. They
will be highly organised, resilient and flexible in their approach, with
excellent attention to detail and the ability to work with varying levels of
uncertainty.
As part of the wider team you
will work flexibly across ICB footprint in Gloucestershire, at home and from
Sanger House where the ICB is based. Various flexible working options as well
as secondments are considered so please do make contact to discuss if you are
interested.
About us
Our NHS Gloucestershire
Integrated Care Board (NHS Gloucestershire) is responsible for planning and
buying services to meet the health needs of local people. It also
brings partners together to ensure the countys NHS provides the best possible
care. Alongside our communities, we want to improve health, improve access to
high quality care and support when needed and make Gloucestershire a better
place for the future.
More information about our organisation can be found here: NHS Gloucestershire ICB (nhsglos.nhs.uk)
From 1 September 2023,
ICB headquarters will be at Shire Hall, Gloucester, GL1 2TG, which will be the
main base for all staff. In the interim period until 1 September, the offices
will be based at Sanger House, Brockworth, Gloucester Business Park, GL4 3FE.
Job description
Job responsibilities
Key Purpose of Job:
The delivery of business analysis assignments to enable our customers to achieve the best possible outcomes for their patients, populations and staff and ensuring best value for public money.
To provide business analysis and change management expertise to support digital transformation projects across the Gloucestershire Integrated Care System (ICS)
To support adoption of User Centred Design principles within the digital team and in digital projects and develop expertise in User Centred Design
To act as a facilitator of change on a multiple, concurrent projects with any of the health and social care organisations in Gloucestershire.
Coordinate and facilitate cross functional groups of stakeholders and use a range of information elicitation techniques to identify, understand, analyse, document and communicate the business requirements to enable optimal business improvement, system design and technical solution development.
Keep abreast of new and emerging technologies and standards to support innovative and creative delivery of business objectives.
Key Accountabilities:
- Working with colleagues and stakeholders from multiple disciplines from any of the commissioning and provider organisations across the Gloucestershire Health and Social Care system to investigate and model service functions, business processes, information flows and data structures.
- Investigating operational issues, problems and new opportunities in response to changing operational requirements, policy or legislative change.
- Work with collegues to develop and embed User Centred Design principles as part of the business chanage process
- The definition of effective business solutions through improvements in business areas or systems of interest. Assisting in the analysis of underlying issues and their root causes and identifying available options.
- Specifying data, data objects and information flows that align with the needs of the business.
- Producing business analysis deliverables using relevant documentation styles in line with organisational standards using appropriate tools.
- Responsible for the definition of the functional and non-functional requirements of systems and software to support the procurement process including invitations to tender, bid scoring and selection within budget constraints.
- Facilitating stakeholder meetings and workshops and presenting findings and actions both verbally and in writing to a range of stakeholders.
- Assisting in defining user acceptance tests for new or improved IT systems and business processes.
- Assisting in defining holistic solutions that address organisational, people, processes, information and technology aspects; justifying the solutions when supporting the development of a business case for a business change initiative
Technical Skills
Plan and organise a range of collaborative and complex analysis, design, testing, implementation and training activities across clinical and non-clinical areas, in line with, and adjusting to related plans and strategies.
Undertake accurate and detailed current state business analysis and produce the associated documentation including but not limited to process models, information flows, business requirement specifications, functional specifications, use cases, test cases and user interface guides.
Develop requirements on the basis of undertaking user research in conjunction with or as part of current state analysis
Undertake feasibility and options analysis.
Design future state business processes and workflows that deliver industry leading performance, business and/or policy change across a wide and diverse range of clinical and non-clinical operational areas.
Support prototype development such as developing wireframes and screen mock-ups.
Contribute to system configuration during development and implementation stages
Input into test planning and test cases and support UAT activities.
Support for cut over, go live and hand over to BAU activities.
Undertake benefits management activity in line with Programme Benefits Management plan.
Contribute to the management of project resources in relation to business analysis workpackages, including identification and coordination of staff at all levels, assignment of tasks as required to achieve project aims and objectives, and input into performance management.
Provide training, peer support and mentoring for colleagues in the principals and techniques of business analysis.
Provide documentation, SOP and train the trainer training to enable hand over to business as usual activities.
Work with project stakeholders to communicate (or develop) clear key messages such as the technical/architectural complexities in an understandable form and the strategic vision and project scope
Working Relationships:
- This post will be set within the Digital Transformation Team and will require the development of strong working relationships with personnel throughout the health and social care system. Effective engagement and collaborative working across multiple disciplines to ensure consistent approaches, methods, standards, and patterns are holistically applied to ensure effective delivery and ultimately the realisation of planned benefits.
Job description
Job responsibilities
Key Purpose of Job:
The delivery of business analysis assignments to enable our customers to achieve the best possible outcomes for their patients, populations and staff and ensuring best value for public money.
To provide business analysis and change management expertise to support digital transformation projects across the Gloucestershire Integrated Care System (ICS)
To support adoption of User Centred Design principles within the digital team and in digital projects and develop expertise in User Centred Design
To act as a facilitator of change on a multiple, concurrent projects with any of the health and social care organisations in Gloucestershire.
Coordinate and facilitate cross functional groups of stakeholders and use a range of information elicitation techniques to identify, understand, analyse, document and communicate the business requirements to enable optimal business improvement, system design and technical solution development.
Keep abreast of new and emerging technologies and standards to support innovative and creative delivery of business objectives.
Key Accountabilities:
- Working with colleagues and stakeholders from multiple disciplines from any of the commissioning and provider organisations across the Gloucestershire Health and Social Care system to investigate and model service functions, business processes, information flows and data structures.
- Investigating operational issues, problems and new opportunities in response to changing operational requirements, policy or legislative change.
- Work with collegues to develop and embed User Centred Design principles as part of the business chanage process
- The definition of effective business solutions through improvements in business areas or systems of interest. Assisting in the analysis of underlying issues and their root causes and identifying available options.
- Specifying data, data objects and information flows that align with the needs of the business.
- Producing business analysis deliverables using relevant documentation styles in line with organisational standards using appropriate tools.
- Responsible for the definition of the functional and non-functional requirements of systems and software to support the procurement process including invitations to tender, bid scoring and selection within budget constraints.
- Facilitating stakeholder meetings and workshops and presenting findings and actions both verbally and in writing to a range of stakeholders.
- Assisting in defining user acceptance tests for new or improved IT systems and business processes.
- Assisting in defining holistic solutions that address organisational, people, processes, information and technology aspects; justifying the solutions when supporting the development of a business case for a business change initiative
Technical Skills
Plan and organise a range of collaborative and complex analysis, design, testing, implementation and training activities across clinical and non-clinical areas, in line with, and adjusting to related plans and strategies.
Undertake accurate and detailed current state business analysis and produce the associated documentation including but not limited to process models, information flows, business requirement specifications, functional specifications, use cases, test cases and user interface guides.
Develop requirements on the basis of undertaking user research in conjunction with or as part of current state analysis
Undertake feasibility and options analysis.
Design future state business processes and workflows that deliver industry leading performance, business and/or policy change across a wide and diverse range of clinical and non-clinical operational areas.
Support prototype development such as developing wireframes and screen mock-ups.
Contribute to system configuration during development and implementation stages
Input into test planning and test cases and support UAT activities.
Support for cut over, go live and hand over to BAU activities.
Undertake benefits management activity in line with Programme Benefits Management plan.
Contribute to the management of project resources in relation to business analysis workpackages, including identification and coordination of staff at all levels, assignment of tasks as required to achieve project aims and objectives, and input into performance management.
Provide training, peer support and mentoring for colleagues in the principals and techniques of business analysis.
Provide documentation, SOP and train the trainer training to enable hand over to business as usual activities.
Work with project stakeholders to communicate (or develop) clear key messages such as the technical/architectural complexities in an understandable form and the strategic vision and project scope
Working Relationships:
- This post will be set within the Digital Transformation Team and will require the development of strong working relationships with personnel throughout the health and social care system. Effective engagement and collaborative working across multiple disciplines to ensure consistent approaches, methods, standards, and patterns are holistically applied to ensure effective delivery and ultimately the realisation of planned benefits.
Person Specification
Qualifications
Essential
- Higher level degree, professional qualification or equivalent experience
- Business Analysis qualification (ISEB, BCS or CBAP)
- Experience of continued professional development in specialist area.
- Significant demonstrable experience in business analysis or supporting change management
- Experience of user centred design projects and programmes, including undertaking user research, developing requirements and user testing.
- Demonstrable knowledge and experience of application of a range of investigative/business analysis and change management processes, tools and techniques .
- Able to facilitate meetings of mixed groups of people in order to analyse business processes and elicit business requirements.
- Demonstrable experience of process mapping
- Demonstrable experience of detailed requirements engineering and documentation. Experience of preparing use case diagrams and user stories
- Must be able to provide and receive complex, sensitive or contentious information and present complex and sensitive information to project stakeholders.
- Negotiate with colleagues and customers on difficult and controversial issues.
- Experience in stakeholder analysis.
- Experience of developing user acceptance testing scripts.
- Experience of developing user interface guides
- Will need to travel between sites across Gloucestershire.
- Will need to run face to face workshops.
Desirable
- PRINCE2 Practitioner
- Agile Project Management
- NHS experience e.g. clinical system implementations or implementation of digital enablers.
- Knowledge or experience of waterfall and agile development environments.
- Experience and knowledge of working Information Governance policies within the NHS.
- Experience of benefits analysis
- Communication skills for complex matters requiring persuasion and influence, including the ability to generate consensus in complex situations.
Person Specification
Qualifications
Essential
- Higher level degree, professional qualification or equivalent experience
- Business Analysis qualification (ISEB, BCS or CBAP)
- Experience of continued professional development in specialist area.
- Significant demonstrable experience in business analysis or supporting change management
- Experience of user centred design projects and programmes, including undertaking user research, developing requirements and user testing.
- Demonstrable knowledge and experience of application of a range of investigative/business analysis and change management processes, tools and techniques .
- Able to facilitate meetings of mixed groups of people in order to analyse business processes and elicit business requirements.
- Demonstrable experience of process mapping
- Demonstrable experience of detailed requirements engineering and documentation. Experience of preparing use case diagrams and user stories
- Must be able to provide and receive complex, sensitive or contentious information and present complex and sensitive information to project stakeholders.
- Negotiate with colleagues and customers on difficult and controversial issues.
- Experience in stakeholder analysis.
- Experience of developing user acceptance testing scripts.
- Experience of developing user interface guides
- Will need to travel between sites across Gloucestershire.
- Will need to run face to face workshops.
Desirable
- PRINCE2 Practitioner
- Agile Project Management
- NHS experience e.g. clinical system implementations or implementation of digital enablers.
- Knowledge or experience of waterfall and agile development environments.
- Experience and knowledge of working Information Governance policies within the NHS.
- Experience of benefits analysis
- Communication skills for complex matters requiring persuasion and influence, including the ability to generate consensus in complex situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Employer details
Employer name
NHS Gloucestershire Integrated Care Board
Address
Sanger House
5220 Valiant Court, Gloucester Business Park
Gloucester
Gloucestershire
GL3 4FE
Employer's website
https://www.nhsglos.nhs.uk/ (Opens in a new tab)
