Job summary
An exciting opportunity has arisen within our Urgent & Emergency Care Team for a Band 7 Delivery Support Manager. The recently published UEC recovery programme, along with our local clinical and operational vision supported by excellent partnership working and collaboration across health and carel, makes this a really exciting time to join Urgent & Emergency Care in our Integrated Care System in Lincolnshire.
As a member of the Lincolnshire ICB Urgent & Emergency Care Team, the post holder will lead on a number of smaller transformation projects and support large scale projects within the system UEC programme, working closely with system partners and stakeholders across the Lincolnshire System. The post holder will deliver on a range of projects within the UEC as well as delivery of some elements of Business as Usual work.
Main duties of the job
The post holder will lead on the delivery of individual projects and support in the wider delivery of the UEC system programme. They will be responsible for development of robust project documentation, implementation plans and utilising the system project management tool.
Engage with system stakeholders and partners working collaboratively to ensure the success of the wider UEC programme, encouraging collaboration and where required negotiating where there are differences of opinion.
About us
NHS Lincolnshire Integrated Care Board (ICB) is a strategic component of the Integrated Care System (ICS) across Lincolnshire delivering the commitments set out in the NHS Long Term Plan.
As a strategic commissioner we are responsible for meeting the needs of our population through commissioning high quality services. We seek to improve patient experience and are committed at looking at innovative ways we can improve care and offer more choice. Patients are at the heart of everything we do and it's important that they are involved not just in decisions about their individual care, but also in the decisions that shape the health services delivered locally.
In conjunction with patient experience and the growing demands of our population we are facing increasing financial challenge. We are required to reduce expenditure to sustainable levvels (in alignment to the ICS 5 year strategic plan) which broadly fall into three types of scheme: system wide transformation, system wide efficiency, ICB onlyh efficiency.
The ICB will promote good goverance and proper stewardship of public resources in pursuance of its goals and in meeting sits statutory duties. Good corporate governance arrangements are critical to achieving the ICB's objectives and financial sustainability.
Job description
Job responsibilities
- Use formal project management tools and processes to manage all aspects of assigned projects, including the planning, design, execution, evaluation and close-out of any and all assigned projects.
- Deliver on a range of projects within scope of the Urgent Care programme and be the identified lead on any and all projects as assigned. This includes managing multiple, and at times competing or interdependent, projects as required..
- Dvelop robust project documentation ensuring sound project control with governance mechanisms in place.
- Planning, time scheduling and monitoring progress of the projects. Regular periodic project reviews to ensure projects are on track and will meet agreed key milestones and outcomes of the programme and that they reamin within project tolerances.
- Directing and motivating project teams and management of stakeholders. Providing advice and guidance to project team members and users with regards to best practice.
- Working collaboratively across the ICB and system partners.
- Managing conflicting programme interdependencies and unresolved issues with tolerance.
- Profiling regular meeting to update progress, escalate risks & Issues and ensure project milestones remain aligned to the overarching programme plan.
- Having overall responsibility for the project quality management.
- Ensuring effective use of change control.
- Managing liaison with communication leads to ensure seamless transfer of information and message management.
- Develop implementation plans for projects and lead the implementation into Business As Usual (BAU).
- Evaluate the impact of the project, and the experience of the project itself, the latter through a lessons learned process.
- Ensure timely and accurate information analysis and reporting to management on agreed areas of work.
- Work with members of the Team to identify, investigate the causes of any variance from target/plan and proactively contribute to the implementation of solutions.
- Develop appropriate networks to fost innovation and maximise opportunities in terms of driving up efficiency and quality.
- Contribute to performance improvement, taking a lead for identified areas where agreed.
- Support the senior members of the team in system planning assumptions and development.
- Provide a relevant and timely specialist advice and guidance on own portfolio of projects/function.
- Management of a risk and issues tracking mechanism and its proactive resolution and escalation processes.
- Requirement to use computer on an on-going basis throughout the day.
- Able to work on own initiative and unsupervised.
Job description
Job responsibilities
- Use formal project management tools and processes to manage all aspects of assigned projects, including the planning, design, execution, evaluation and close-out of any and all assigned projects.
- Deliver on a range of projects within scope of the Urgent Care programme and be the identified lead on any and all projects as assigned. This includes managing multiple, and at times competing or interdependent, projects as required..
- Dvelop robust project documentation ensuring sound project control with governance mechanisms in place.
- Planning, time scheduling and monitoring progress of the projects. Regular periodic project reviews to ensure projects are on track and will meet agreed key milestones and outcomes of the programme and that they reamin within project tolerances.
- Directing and motivating project teams and management of stakeholders. Providing advice and guidance to project team members and users with regards to best practice.
- Working collaboratively across the ICB and system partners.
- Managing conflicting programme interdependencies and unresolved issues with tolerance.
- Profiling regular meeting to update progress, escalate risks & Issues and ensure project milestones remain aligned to the overarching programme plan.
- Having overall responsibility for the project quality management.
- Ensuring effective use of change control.
- Managing liaison with communication leads to ensure seamless transfer of information and message management.
- Develop implementation plans for projects and lead the implementation into Business As Usual (BAU).
- Evaluate the impact of the project, and the experience of the project itself, the latter through a lessons learned process.
- Ensure timely and accurate information analysis and reporting to management on agreed areas of work.
- Work with members of the Team to identify, investigate the causes of any variance from target/plan and proactively contribute to the implementation of solutions.
- Develop appropriate networks to fost innovation and maximise opportunities in terms of driving up efficiency and quality.
- Contribute to performance improvement, taking a lead for identified areas where agreed.
- Support the senior members of the team in system planning assumptions and development.
- Provide a relevant and timely specialist advice and guidance on own portfolio of projects/function.
- Management of a risk and issues tracking mechanism and its proactive resolution and escalation processes.
- Requirement to use computer on an on-going basis throughout the day.
- Able to work on own initiative and unsupervised.
Person Specification
Essential
Essential
- Educated to degree level in relevant subject
- Understanding of the public sector
- Demonstrated experience in project management and of co-ordinating projects in complex and challenging environments
- Evidence of continuing professional development
- Specialist knowledge to include an understanding of how projects are structured within a programme
- Experience of drafting papers and business cases
- Theoretical and practical knowledge of project governance structures
- Extensive experience of operating in a project management role, preferably in a Health & Social Car environment
- Evidence of working collaboratively across organisational boundaries and administrative boundaries
- Experience of managing risk
- Experience of developing and presenting business cases, briefings and reports to a range of diverse audiences
- Experience of successful delivery across the full project lifecycle, including scope and design, project planning, risk and issue management and benefits realisation
- Strong interpersonal and communication skills including the ability to negotiate with senior level colleagues, including listen ing, presentation skills, networking
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
- Experience of setting up and implementing internal processes and procedures
- Facilitation skills to bring others together in support of effective delivery of shared outcomes
- Ability to lead transformation by defining and implementing information
- Experience of drafting papers and business cases
- Theoretical and practical knowledge of project goverance structures
- Extensive experience of operating in a project management role, preferably in a Health & Social Care environment
- Evidence of successful identification and deplopyment of 'best practice' in respects of project management
- Experience of working collaboratively across organisational and administrative boundaries
- Experience of Managing Risk
- Experience of developing and presenting business cases, briefings and reports to a range of diverse audiences
- Experience of successful delivery across the full project lifecycle, including scope, design, project planning, risk and issue management and benefits realisation
- Stong interpersonal and communication skills including the ability to negotiate with senior level colleagues including listening, presentation skills and networking
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making
- Experience of setting up and implementing internal processes and procedures
- Facilitation skills to bring others together in support of effective delivery of shared outcomes
- Ability to support/lead transformation by defining and implementing information and solutions in support of delivery of effective change management
- Well developed analytical skills and the ability to understand and evaluate complex information
- The ability to demonstrate diplomacy, tact and be assertive when required
- Demonstrates empathy and concerns for others
- In highly stressful situations keeps own feelings in check, take constructive action and calms others down
- Encourages others to express themselves openly
- Has a range of mechanisms for dealing with stress, can recognise when to use them and does so
- Shows respect for others' feelings, views and circumstances
- Effective time mangement skills and the ability to meet strict deadlines
- Ability to manage workstreas across a large geographic area
- A team player with a flexible approach
- Self-motivated with the abiloity to motivate and empower others to achieve specific goals
- Car driver/owner or reasonable alternative
- Ability to travel throughout Lincolnshire
Desirable
- Relevant qualifications or equivalent experience to Masters' level within the health & social care sector
- Experience of working within Urgent & Emergency Care
- Demonstrated experience in a healthcare environment
- Understanding of the public sector
- Qualification in Project or Programme Management
Person Specification
Essential
Essential
- Educated to degree level in relevant subject
- Understanding of the public sector
- Demonstrated experience in project management and of co-ordinating projects in complex and challenging environments
- Evidence of continuing professional development
- Specialist knowledge to include an understanding of how projects are structured within a programme
- Experience of drafting papers and business cases
- Theoretical and practical knowledge of project governance structures
- Extensive experience of operating in a project management role, preferably in a Health & Social Car environment
- Evidence of working collaboratively across organisational boundaries and administrative boundaries
- Experience of managing risk
- Experience of developing and presenting business cases, briefings and reports to a range of diverse audiences
- Experience of successful delivery across the full project lifecycle, including scope and design, project planning, risk and issue management and benefits realisation
- Strong interpersonal and communication skills including the ability to negotiate with senior level colleagues, including listen ing, presentation skills, networking
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
- Experience of setting up and implementing internal processes and procedures
- Facilitation skills to bring others together in support of effective delivery of shared outcomes
- Ability to lead transformation by defining and implementing information
- Experience of drafting papers and business cases
- Theoretical and practical knowledge of project goverance structures
- Extensive experience of operating in a project management role, preferably in a Health & Social Care environment
- Evidence of successful identification and deplopyment of 'best practice' in respects of project management
- Experience of working collaboratively across organisational and administrative boundaries
- Experience of Managing Risk
- Experience of developing and presenting business cases, briefings and reports to a range of diverse audiences
- Experience of successful delivery across the full project lifecycle, including scope, design, project planning, risk and issue management and benefits realisation
- Stong interpersonal and communication skills including the ability to negotiate with senior level colleagues including listening, presentation skills and networking
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making
- Experience of setting up and implementing internal processes and procedures
- Facilitation skills to bring others together in support of effective delivery of shared outcomes
- Ability to support/lead transformation by defining and implementing information and solutions in support of delivery of effective change management
- Well developed analytical skills and the ability to understand and evaluate complex information
- The ability to demonstrate diplomacy, tact and be assertive when required
- Demonstrates empathy and concerns for others
- In highly stressful situations keeps own feelings in check, take constructive action and calms others down
- Encourages others to express themselves openly
- Has a range of mechanisms for dealing with stress, can recognise when to use them and does so
- Shows respect for others' feelings, views and circumstances
- Effective time mangement skills and the ability to meet strict deadlines
- Ability to manage workstreas across a large geographic area
- A team player with a flexible approach
- Self-motivated with the abiloity to motivate and empower others to achieve specific goals
- Car driver/owner or reasonable alternative
- Ability to travel throughout Lincolnshire
Desirable
- Relevant qualifications or equivalent experience to Masters' level within the health & social care sector
- Experience of working within Urgent & Emergency Care
- Demonstrated experience in a healthcare environment
- Understanding of the public sector
- Qualification in Project or Programme Management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
