Job summary
We have an exciting opportunity to join our busy Booking and Scheduling Team at North Manchester General Hospital. This advert is for various vacancies, both full and part-time Band 3 positions, based in the Booking and Scheduling Department within the Elective Access Service.
The successful applicant will need to have a keen eye for detail, work well under stress and be able to adapt to an ever-changing priority workload. The role is fast-paced and excellent organisational skills are essential. You must be confident and work well on your own as well as alongside our friendly, hard-working and fun team. We offer a rewarding role that includes challenge, feeling part of a team, purpose, and value. You will be supported by a strong management structure, receive yearly appraisals and training opportunities with the encouragement and support for ongoing development.
If you are adaptable, able to work both independently and as part of a team then this job is for you and we look forward to receiving your application.
*Due to the high response this post may attract, candidates are advised to submit applications early to avoid disappointment as we reserve the right to close the vacancy at the first 50 applicants*
Main duties of the job
The post holder will be responsible for providing an efficient and high quality service to support the Booking & Scheduling Team in the management of patient waiting lists, ensuring that key access standards are met in line with the requirements of the Trust Access Policy.
Responsible for providing efficient and high quality administrative support.
To ensure that the patients are on the correct pathways, updating pathways as necessary.
Ensuring patients have all the relevant appointments or encounters booked. Dealing with the patients on the phone in a professional manner, in conformity with the Booking and Scheduling standards and communication protocols.
Liaising with clinicians and other medical staff, admin and speciality teams to ensure a pleasant journey for our patients.
Creating, amending, maintaining and removing clinic templates within Hive and PAS and ensuring outpatients clinics and slots are available in eRS.
About us
MFT is England's largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we've launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guidethat sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team atresourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guidethat sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team atresourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Qualifications
Essential
- NVQ II or equivalent knowledge, skills and experience
Desirable
- ECDL / CLAIT
- Recognised educational standards i.e. GCSE Grade A-C or equivalent including English Language
Experience
Essential
- Proficient use of Microsoft Office package
- Previous experience of working within a team and alone
- Previous experience of working in a booking centre or similar customer care environment
- Experience of dealing with any changes to the service in a positive way
- Able to work unsupervised for short to medium periods of time
- Recent experience of working in a capacity and demand target driven service
Desirable
- Contact centres experience and/or Access Booking and Choice experience
Skills and Knowledge
Essential
- Literate in order to transfer information onto a computer system and standard departmental documents
- Excellent interpersonal skills and communication skills in order to deal with a wide range of NHS staff/patients on the telephone and face to face using tact, empathy, and negotiating skills
- To demonstrate the ability to work to short timescales as and when required to provide an efficient and timely service
- Able to interpret and analyse data
- Assist in using waiting lists to offer choose and book in accordance with current guidelines
- Be able to prioritise own workload
- Be able to use initiative in planning daily tasks
- Excellent knowledge of administrative procedures including scheduling
- Be able to work in more than one area of the service
Personal Qualities
Essential
- Flexible approach to working patterns including weekends and bank holidays if necessary prior notice would be given
- To work additional hours to meet the demands of the service if required
- Always maintain confidentiality
- Awareness of Health and Safety in the workplace
- Awareness of equal opportunity
- Team player
Person Specification
Qualifications
Essential
- NVQ II or equivalent knowledge, skills and experience
Desirable
- ECDL / CLAIT
- Recognised educational standards i.e. GCSE Grade A-C or equivalent including English Language
Experience
Essential
- Proficient use of Microsoft Office package
- Previous experience of working within a team and alone
- Previous experience of working in a booking centre or similar customer care environment
- Experience of dealing with any changes to the service in a positive way
- Able to work unsupervised for short to medium periods of time
- Recent experience of working in a capacity and demand target driven service
Desirable
- Contact centres experience and/or Access Booking and Choice experience
Skills and Knowledge
Essential
- Literate in order to transfer information onto a computer system and standard departmental documents
- Excellent interpersonal skills and communication skills in order to deal with a wide range of NHS staff/patients on the telephone and face to face using tact, empathy, and negotiating skills
- To demonstrate the ability to work to short timescales as and when required to provide an efficient and timely service
- Able to interpret and analyse data
- Assist in using waiting lists to offer choose and book in accordance with current guidelines
- Be able to prioritise own workload
- Be able to use initiative in planning daily tasks
- Excellent knowledge of administrative procedures including scheduling
- Be able to work in more than one area of the service
Personal Qualities
Essential
- Flexible approach to working patterns including weekends and bank holidays if necessary prior notice would be given
- To work additional hours to meet the demands of the service if required
- Always maintain confidentiality
- Awareness of Health and Safety in the workplace
- Awareness of equal opportunity
- Team player
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
