Job summary
The Brain Centre is a treatment and research facility, offering specialist neurological support to patients with cognitive impairment, multiple sclerosis and movement disorders. The post holder will be required to provide administrative support to the multidisciplinary teams operating here; including coordinating the admin support and audio typing for the DBS nursing teams and managing the clinic room bookings for the centre. This job requires the post holder to be on site and available to deal with any queries arising from patients and colleagues requiring assistance during core opening hours. It is a busy and demanding role where priorities can change and therefore the post holder will need to be organised and have the ability to work well as part of a multidisciplinary team.
Main duties of the job
Receive and manage referrals for the complex therapies nursing teams; ensuring they are triaged by appropriate clinicians in a timely manner and patient is added to the wait list.
Maintaining oversight of all nurse-led clinics; ensuring all slots are utilised fully.
Organising ad hoc bookings, overbookings, rescheduling or cancelling clinics when requested by nurses.
Ensure all patient RTT statuses are correct at every stage of their pathway.
Maintaining spreadsheets and databases; updating patient records with outcome of MDT / specialty meetings and clinic appointments.
Responding to patient or staff contact via telephone, email
Provide efficient typing support for the DBS nurses; typing clinic and ad hoc letters within the Trust target of 5 working days from date of dictation, prioritising any dictations marked urgent.
Working seamlessly with senior administrator to ensure workload is prioritised and completed accordingly.
Other Administrative Duties: Contributing as a team member to the efficient running of the office; providing cover for colleagues (as appropriate) during times of prolonged leave or absence, reporting IT issues or building faults to the necessary department, booking meeting rooms etc.
Receiving and filing all clinical and non-clinical correspondence as required by the DBS nurses.
To undertake any other duties appropriate to the post, as agreed with the Support Manager.
About us
Due to the Covid-19 pandemic, protocols are in place to ensure the working space is as safe as possible and in compliance with all internal and national health and safety guidelines. The admin office is based within the hospital whereby some patient contact is unavoidable. PPE is provided for these areas and all procedures should be adhered to when on site. Due to current guidelines, limited numbers of staff are working on site and therefore the post holder may be required to hot-desk.
Desk space is within shared offices and thus the need to respect the privacy of colleagues and patients whilst minimising interruptions or noise levels where possible is paramount. The post holder will be required to use a PC for the majority of their work and so this post is classified as a DSE user. Manual handling is now at a minimum due to the Trust becoming paperless, but this still may be required in some instances such as handling stationary or patient notes.
The post holder:
- Works under constant pressure and within a frequently changing environment, whilst trying to deliver government and Trust targets.
- Works with constant interruptions dealing with daily operational issues.
- Must concentrate for long periods of time to ensure attention to detail.
- Is required to analyse waiting list schedules on a daily basis involving long periods at a VDU.
Job description
Job responsibilities
Receive and manage referrals for the complex therapies nursing teams; ensuring they are triaged by appropriate clinicians in a timely manner and patient is added to the wait list.
Maintaining oversight of all nurse-led clinics; ensuring all slots are utilised fully.
Organising ad hoc bookings, overbookings, rescheduling or cancelling clinics when requested by nurses.
Ensure all patient RTT statuses are correct at every stage of their pathway.
Maintaining spreadsheets and databases; updating patient records with outcome of MDT / specialty meetings and clinic appointments.
Responding to patient or staff contact via telephone, email
Provide efficient typing support for the DBS nurses; typing clinic and ad hoc letters within the Trust target of 5 working days from date of dictation, prioritising any dictations marked urgent.
Working seamlessly with senior administrator to ensure workload is prioritised and completed accordingly.
Other Administrative Duties: Contributing as a team member to the efficient running of the office; providing cover for colleagues (as appropriate) during times of prolonged leave or absence, reporting IT issues or building faults to the necessary department, booking meeting rooms etc.
Receiving and filing all clinical and non-clinical correspondence as required by the DBS nurses.
To undertake any other duties appropriate to the post, as agreed with the Support Manager.
Job description
Job responsibilities
Receive and manage referrals for the complex therapies nursing teams; ensuring they are triaged by appropriate clinicians in a timely manner and patient is added to the wait list.
Maintaining oversight of all nurse-led clinics; ensuring all slots are utilised fully.
Organising ad hoc bookings, overbookings, rescheduling or cancelling clinics when requested by nurses.
Ensure all patient RTT statuses are correct at every stage of their pathway.
Maintaining spreadsheets and databases; updating patient records with outcome of MDT / specialty meetings and clinic appointments.
Responding to patient or staff contact via telephone, email
Provide efficient typing support for the DBS nurses; typing clinic and ad hoc letters within the Trust target of 5 working days from date of dictation, prioritising any dictations marked urgent.
Working seamlessly with senior administrator to ensure workload is prioritised and completed accordingly.
Other Administrative Duties: Contributing as a team member to the efficient running of the office; providing cover for colleagues (as appropriate) during times of prolonged leave or absence, reporting IT issues or building faults to the necessary department, booking meeting rooms etc.
Receiving and filing all clinical and non-clinical correspondence as required by the DBS nurses.
To undertake any other duties appropriate to the post, as agreed with the Support Manager.
Person Specification
All
Essential
- Educated to GCSE English standard or equivalent
- Understanding of Patient confidentiality and data protection
- Experience of working as part of a team in a multi-disciplinary environment
- Excellent word processing skills
- Excellent written/verbal communication skills
Desirable
- Working knowledge of relevant hospital systems (Careflow, ICE, EDMS)
- Experience of working in the NHS or similar organisation
Person Specification
All
Essential
- Educated to GCSE English standard or equivalent
- Understanding of Patient confidentiality and data protection
- Experience of working as part of a team in a multi-disciplinary environment
- Excellent word processing skills
- Excellent written/verbal communication skills
Desirable
- Working knowledge of relevant hospital systems (Careflow, ICE, EDMS)
- Experience of working in the NHS or similar organisation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
