Job summary
The post holder will work in partnership with the Urology Management and Cancer Services team within North Bristol Trust in the review, progression and analysis of patient pathways for each cancer metric. The post holder will support the Performance and Operations Manager to maximise the benefits of the service delivery across all sub-specialty areas.
The post holder will take responsibility for facilitating the smooth and timely running of the patient journey by ensuring that coordinated and streamlined clinical and administrative processes revolve around the patient and their individual needs, including the diagnostic pathway.
The post holder will have a working knowledge of cancer and RTT pathways and national targets and will work to develop and embed a culture of continuous improvement within the clinical and administrative teams.
The post holder will be expected to deliver highly effective cancer and RTT pathways by supporting the work in a collaborative and supportive environment.
The individual must have excellent communication skills and the ability to influence across a multi-disciplinary team including consultants, junior doctors, specialist nurses, theatre teams, admin staff and managers to help resolve operational issues that arise. The ideal post holder will be intelligent, hard-working and able to deal with pressure, as well as having an acute attention to detail and effective problem-solving skills.
Main duties of the job
- Motivate, influence, inspire and lead others to improve cancer and RTT pathways and performance to meet the national standards through successful communication, negotiation, and persuasive skills to reach agreement on the required improvements.
- To work closely with the cancer services team to ensure the PTL's run smoothly
- To manage all escalations coming into the specialty from Cancer Services to ensure they are shared and actioned appropriately
- To prepare for and attend weekly meetings with cancer and RTT stakeholders, communicating with multi-disciplinary teams to achieve the Trust standards
- To have an understanding of cancer breaches to identify capacity and pathway issues and proactively develop plans to improve performance working alongside relevant managers and clinical teams
- To manage and maintain the cancer performance dashboard to enable better reporting and understanding of issues, communicating these to the Performance and Operations Manager and General Manager appropriately
- To oversee the operational management of all cancer and RTT breaches/pathways including fast track queries and clinic management
- To review and manage the DM01 position, reporting areas of concerns or challenges to the Performance and Operations Manager
- To ensure proactive management of performance in alignment with specialty priorities and Trust targets
About us
The Division of ASCR (Anaesthetics, Surgery, Critical Care and Renal) is currently recruiting a Support Manager for Urology Services.
The Bristol Urological Institute (BUI), based at Southmead Hospital Bristol, is the largest urology department in the South West and one of the largest in the country.
The BUI offers care for all urological conditions including:
- Cancers such as kidney, prostate, bladder and testis
- Stone disease of the kidney
- Incontinence problems
- Benign prostate conditions
- Erectile dysfunction
Job description
Job responsibilities
Main Duties:
- Motivate, influence, inspire and lead others to improve cancer and RTT pathways and performance to meet the national standards through successful communication, negotiation, and persuasive skills to reach agreement on the required improvements.
- Maintain, sustain and develop effective communication channels and collaborative working relationships with staff in specific specialty areas.
- To work closely with the cancer services team to ensure the PTLs run smoothly with a clear understanding of the portfolio of patients and pathways within it. To ensure all pathways are progressed appropriately and timely.
- To manage all escalations coming into the specialty from Cancer Services to ensure they are shared and actioned appropriately
- To prepare for and attend weekly meetings with cancer and RTT stakeholders, communicating with multi-disciplinary teams to achieve the Trust standards
- To undertake pathway reviews of all breaching cancer patients across the cancer metrics on a monthly basis, producing flow diagrams, reports and presentations based on a range of information relating to the cancer pathway.
- To have an understanding of cancer breaches to identify capacity and pathway issues and proactively develop plans to improve performance working alongside relevant managers and clinical teams
- To review and manage weekly thematic reviews of all breaches 62+ days
- To manage and maintain the cancer performance dashboard to enable better reporting and understanding of issues, communicating these to the Performance and Operations Manager and General Manager appropriately
- To oversee the operational management of all cancer and RTT breaches/pathways including fast track queries and clinic management
- To review and manage the DM01 position, reporting areas of concerns or challenges to the Performance and Operations Manager
- To ensure proactive management of performance in alignment with specialty priorities and Trust targets
- To work closely with the Outpatient team and Cancer Services to monitor demand for two week wait outpatient services, planning capacity to meet this demand and highlighting potential shortfalls in capacity to the line manager and clinical team
- To ensure patients waiting for treatment are managed in chronological order, within clinical priority, and treated within maximum and clinically appropriate waiting times
- To ensure booking teams work to the Trusts patient access policy and booking standards
- To attend relevant Trust/Directorate performance meetings including cancer and 18-week PTL meetings
- To represent and deputise for the Performance and Operations Manager as required
Skills required:
Knowledge
- Demonstrate an understanding of the Directorate and Trust objectives.
- Have a clear understanding of the National cancer and RTT targets
- Application of knowledge gained by previous experience of working within the NHS, or similar organisation.
- Comprehensive knowledge of IT packages including NHS systems. Knowledge of Patient Administration System (PAS)
- Understanding and awareness of key issues affecting the NHS, and how they impact on the Department of Urology
- Understanding and knowledge of Government Access Policy, NBTs Patient Access Policy, Government Cancer Access targets and their impact on the Department.
- Ability to organise and prioritise own workload and work to tight deadlines.
- Understanding of patient confidentiality, data protection and freedom of information policies.
Training
- Training will be provided with regard to NBTs Patient Access Policy, Government Access Targets and the computerised patient administrative system as required.
Experience
- Experience of working in a junior managerial role within the NHS or other organisation.
- Undertaken or undertaking a managerial course.
- Experience of working as part of a team in a multi-disciplinary environment.
- Ability to prioritise own workload, work to tight deadlines and be adaptable.
Skills
- Excellent organisational skills and being able to prioritise effectively working within deadlines in a pressurised environment.
- Ability to use CareFlow and Somerset Cancer Register (administration systems) to make bookings and review patients records when required (training will be provided).
- Excellent interpersonal/influencing/negotiating and diplomacy skills and the ability to work constructively with all groups of staff within the multi-disciplinary team.
- The ability to develop innovative solutions to problems and implement them with clear decision making skills.
- The ability to work within a constantly changing environment, with the requirement to implement those changes taking into account the impact they will have.
- Excellent written and verbal communication skills (including report writing).
- Excellent listening skills.
- Excellent managerial and leadership skills.
- Excellent time management skills to enable completion of tasks.
- To be able to be accountable for your own actions and those of the members of staff you will be managing.
- Skilled in building relationships along with team building and gaining staff trust.
- Excellent motivational skills for self and team
- Ability to work strictly to NBTs Patient Access Policy whilst balancing clinical priorities dictated by consultant surgeons.
- The ability to challenge consultant surgeons if the need arises and influence decision making
- Must be computer literate and have ability to understand and analyse data from Information Systems such as Excel in relation to performance, targets and projectiles.
Job description
Job responsibilities
Main Duties:
- Motivate, influence, inspire and lead others to improve cancer and RTT pathways and performance to meet the national standards through successful communication, negotiation, and persuasive skills to reach agreement on the required improvements.
- Maintain, sustain and develop effective communication channels and collaborative working relationships with staff in specific specialty areas.
- To work closely with the cancer services team to ensure the PTLs run smoothly with a clear understanding of the portfolio of patients and pathways within it. To ensure all pathways are progressed appropriately and timely.
- To manage all escalations coming into the specialty from Cancer Services to ensure they are shared and actioned appropriately
- To prepare for and attend weekly meetings with cancer and RTT stakeholders, communicating with multi-disciplinary teams to achieve the Trust standards
- To undertake pathway reviews of all breaching cancer patients across the cancer metrics on a monthly basis, producing flow diagrams, reports and presentations based on a range of information relating to the cancer pathway.
- To have an understanding of cancer breaches to identify capacity and pathway issues and proactively develop plans to improve performance working alongside relevant managers and clinical teams
- To review and manage weekly thematic reviews of all breaches 62+ days
- To manage and maintain the cancer performance dashboard to enable better reporting and understanding of issues, communicating these to the Performance and Operations Manager and General Manager appropriately
- To oversee the operational management of all cancer and RTT breaches/pathways including fast track queries and clinic management
- To review and manage the DM01 position, reporting areas of concerns or challenges to the Performance and Operations Manager
- To ensure proactive management of performance in alignment with specialty priorities and Trust targets
- To work closely with the Outpatient team and Cancer Services to monitor demand for two week wait outpatient services, planning capacity to meet this demand and highlighting potential shortfalls in capacity to the line manager and clinical team
- To ensure patients waiting for treatment are managed in chronological order, within clinical priority, and treated within maximum and clinically appropriate waiting times
- To ensure booking teams work to the Trusts patient access policy and booking standards
- To attend relevant Trust/Directorate performance meetings including cancer and 18-week PTL meetings
- To represent and deputise for the Performance and Operations Manager as required
Skills required:
Knowledge
- Demonstrate an understanding of the Directorate and Trust objectives.
- Have a clear understanding of the National cancer and RTT targets
- Application of knowledge gained by previous experience of working within the NHS, or similar organisation.
- Comprehensive knowledge of IT packages including NHS systems. Knowledge of Patient Administration System (PAS)
- Understanding and awareness of key issues affecting the NHS, and how they impact on the Department of Urology
- Understanding and knowledge of Government Access Policy, NBTs Patient Access Policy, Government Cancer Access targets and their impact on the Department.
- Ability to organise and prioritise own workload and work to tight deadlines.
- Understanding of patient confidentiality, data protection and freedom of information policies.
Training
- Training will be provided with regard to NBTs Patient Access Policy, Government Access Targets and the computerised patient administrative system as required.
Experience
- Experience of working in a junior managerial role within the NHS or other organisation.
- Undertaken or undertaking a managerial course.
- Experience of working as part of a team in a multi-disciplinary environment.
- Ability to prioritise own workload, work to tight deadlines and be adaptable.
Skills
- Excellent organisational skills and being able to prioritise effectively working within deadlines in a pressurised environment.
- Ability to use CareFlow and Somerset Cancer Register (administration systems) to make bookings and review patients records when required (training will be provided).
- Excellent interpersonal/influencing/negotiating and diplomacy skills and the ability to work constructively with all groups of staff within the multi-disciplinary team.
- The ability to develop innovative solutions to problems and implement them with clear decision making skills.
- The ability to work within a constantly changing environment, with the requirement to implement those changes taking into account the impact they will have.
- Excellent written and verbal communication skills (including report writing).
- Excellent listening skills.
- Excellent managerial and leadership skills.
- Excellent time management skills to enable completion of tasks.
- To be able to be accountable for your own actions and those of the members of staff you will be managing.
- Skilled in building relationships along with team building and gaining staff trust.
- Excellent motivational skills for self and team
- Ability to work strictly to NBTs Patient Access Policy whilst balancing clinical priorities dictated by consultant surgeons.
- The ability to challenge consultant surgeons if the need arises and influence decision making
- Must be computer literate and have ability to understand and analyse data from Information Systems such as Excel in relation to performance, targets and projectiles.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience.
Desirable
- Post graduate qualification in healthcare management or equivalent evidence of continuing professional development (CPD)
Work Experience
Essential
- Management of waiting lists and performance
- Excellent managerial, leadership and organisational skills, with ability to motivate and develop a multi-professional approach
- Acute sector operational experience
Desirable
- NHS or public sector experience
- Experience of managing staff
Knowledge
Essential
- Proven ability to communicate effectively and sensitively, building credibility quickly and ability to influence a wide range of people
- Knowledge of current NHS issues including performance targets
- Proven ability to analyse and resolve complex issues
- Good interpersonal skills
- Excellent IT Skills and an ability to produce analytical reports
- Ability to manage a post that will change and develop and be flexible to meet the needs of the service
Personal Qualities
Essential
- Initiative and drive to achieve results
- Resilient and proven ability to work under pressure to meet deadlines
- Ability to take the strategic view whilst giving attention to getting details correct
- Able to work autonomously, collaboratively and as part of a multi-professional team
- Experience of managing challenging situations and challenging relationships
- Demonstrate leadership abilities
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience.
Desirable
- Post graduate qualification in healthcare management or equivalent evidence of continuing professional development (CPD)
Work Experience
Essential
- Management of waiting lists and performance
- Excellent managerial, leadership and organisational skills, with ability to motivate and develop a multi-professional approach
- Acute sector operational experience
Desirable
- NHS or public sector experience
- Experience of managing staff
Knowledge
Essential
- Proven ability to communicate effectively and sensitively, building credibility quickly and ability to influence a wide range of people
- Knowledge of current NHS issues including performance targets
- Proven ability to analyse and resolve complex issues
- Good interpersonal skills
- Excellent IT Skills and an ability to produce analytical reports
- Ability to manage a post that will change and develop and be flexible to meet the needs of the service
Personal Qualities
Essential
- Initiative and drive to achieve results
- Resilient and proven ability to work under pressure to meet deadlines
- Ability to take the strategic view whilst giving attention to getting details correct
- Able to work autonomously, collaboratively and as part of a multi-professional team
- Experience of managing challenging situations and challenging relationships
- Demonstrate leadership abilities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
