Job summary
This is an exciting opportunity for an enthusiastic individual who is interested in a career within Information and Business Intelligence in the NHS. As an experienced analyst, you will be part of a dynamic Performance and Information Team utilising innovation and new business technology to meet the needs of CNWL's key internal and external objectives.
The post-holder will have excellent data manipulation and visualisation skills and a solid understanding of data presentation design and development principles. Experience with any business intelligence tool is essential, with Tableau preferred. Working with the Central performance team you will develop dashboards, business intelligence solutions and training and development packages to meet the needs of the Trust's services.
The post-holder will be a self-motivated individual who has an organised and logical approach to work and enjoys working flexibly under pressure in a busy team as well as working on your own initiative to achieve deadlines.
The post-holder will need data analysis skills, an innate problem-solving ability, written and good communication skills.
The post-holder should have strong MS excel skills and SQL skills. Experience with customer engagement is essential as this role is also front facing.
ADDITIONALLY : As part of your supporting information please include a 150 word (minimum) write-up on a recent analytical visual report you created and presented and what impact it had on decision making.
Main duties of the job
To contribute to the continuous development & efficient production of information reports & service analysis to meet the developing needs of the Trust's key internal & external stakeholders.
- To collate & present routine activity monitoring information in a timely & accurate manner to agreed formats & timescales WITH clear interpretation to assist service leads
- To undertake complex ad-hoc analysis in areas defined by the Head of Information, the Divisional Heads of Performance, and Service Leads This will involve managing potentially contradictory & complex data to ascertain a credible, easily understandable position
- Contribute as required to the routine & statutory/mandatory information reports/returns for key internal & external stakeholders in accordance with required reporting timetables
- Provide assurance of the accuracy of reports by testing, validation & confirming correct operation of standard queries
- Ensuring that new reporting protocols, procedures & timetables are documented & existing protocols/procedures/timetables updated as appropriate to ensure business continuity
- Provide high quality, concise & informative briefings to a range of internal audiences as & when required. This may include presenting complex or contentious information & explaining this to an internal audience
- To provide to requestors a clear narrative including assumptions & data sources in order to interpret requested analyses or reports; to brief requestors in person as well as written
About us
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
You will have the opportunity to develop and shape both your own role and the team that you will lead, working closely with the Information and Business Intelligence Team to develop and deliver against the Trust's Performance, Information, Data Quality, and Business Intelligence priorities.
Continuing personal and professional development for you and your team will be encouraged and supported.
Job description
Job responsibilities
- The post holder would be expected to become an expert analyst on specific services, and develop strong working relationships with key individuals responsible for performance within the divisions/ services.
- To prepare and carry out in-depth analyses appropriately and accurately under the guidance of the Head of Information and Performance, using data sets on performance information provided by the Information Team.
- Contribute to the successful completion and submission of annual mental and community health benchmarking projects.
- Play a critical role in ensuring that the developing business insights and service analysis needs of key internal and external stakeholders are met as efficiently and effectively as possible.
- Demonstrate and champion a customer focused approach considering at all times whether his / her work reflects the well-understood and effectively prioritised requirements of the key internal and external stakeholders.
- Develop and maintain a clear understanding of the importance of timely and accurate information provision to the service/ divisions to support business plans, service re-design and benchmarking.
- Ensure the proactive use of information to highlight any areas of service improvement against national or internal key performance indicators, or business objectives and bring this to the attention of the services/ divisions.
- Demonstrate and champion how business intelligence tools can be used to develop and run intelligent information reports to support service redesign, benchmarking and quality standards.
- Provide ongoing support, training and guidance to key internal stakeholders so that they are able to use available business intelligence tools to build and run their own information reports, adjusting the content, parameters and presentation so as best to meet their needs.
- Understand the developing information and broader business insights needs of internal and external stakeholder groups and ensure that appropriate system extracts, reporting objects and reporting templates are built and published on the BI system.
- Ensure timely management and timely delivery of assigned analytics projects using a standard project methodology.
Job description
Job responsibilities
- The post holder would be expected to become an expert analyst on specific services, and develop strong working relationships with key individuals responsible for performance within the divisions/ services.
- To prepare and carry out in-depth analyses appropriately and accurately under the guidance of the Head of Information and Performance, using data sets on performance information provided by the Information Team.
- Contribute to the successful completion and submission of annual mental and community health benchmarking projects.
- Play a critical role in ensuring that the developing business insights and service analysis needs of key internal and external stakeholders are met as efficiently and effectively as possible.
- Demonstrate and champion a customer focused approach considering at all times whether his / her work reflects the well-understood and effectively prioritised requirements of the key internal and external stakeholders.
- Develop and maintain a clear understanding of the importance of timely and accurate information provision to the service/ divisions to support business plans, service re-design and benchmarking.
- Ensure the proactive use of information to highlight any areas of service improvement against national or internal key performance indicators, or business objectives and bring this to the attention of the services/ divisions.
- Demonstrate and champion how business intelligence tools can be used to develop and run intelligent information reports to support service redesign, benchmarking and quality standards.
- Provide ongoing support, training and guidance to key internal stakeholders so that they are able to use available business intelligence tools to build and run their own information reports, adjusting the content, parameters and presentation so as best to meet their needs.
- Understand the developing information and broader business insights needs of internal and external stakeholder groups and ensure that appropriate system extracts, reporting objects and reporting templates are built and published on the BI system.
- Ensure timely management and timely delivery of assigned analytics projects using a standard project methodology.
Person Specification
EDUCATION AND QUALIFICATIONS
Essential
- Educated to degree level in relevant discipline or equivalent professional and management experience
Desirable
- Degree in an information-related discipline
- Evidence of continuing professional development
PREVIOUS EXPERIENCE
Essential
- Extensive work experience in a relevant role within a large complex organisation
- Previous experience of working within the NHS or social care services
- Expert user of MS Excel
- Experience of providing training in 1:1 and group settings to stakeholders at varying levels of seniority
- Experience of using common SQL-based query tools
Desirable
- Previous experience of working within mental health or substance misuse
- Experience use of a BI tool (preferably Tableau) to display complex data
SKILLS AND KNOWLEDGE
Essential
- Understanding of national policy / regulatory requirements and developments within health and social care and their implications in terms of the information requirements of providers and commissioners of mental health, learning disability and substance misuse services.
- Excellent analytical skills, including the ability to quickly develop a detailed and accurate understanding of the information and broader 'business intelligence' requirements of service stakeholders by leading a process of expertly facilitated discussion in 1:1 or small-group settings.
- Excellent numeric, critical reasoning and data analysis skills - able to interpret, analyse, integrate and effectively communicate data and information from a range of sources using tables, graphs and text.
Desirable
- Knowledge of NHS data standards, the NHS data model and the data dictionary
Attitudes, Aptitudes & Personal Characteristics
Essential
- Able to work flexibly, responding rapidly to changing priorities
- Able to work to stringent deadlines
- A 'systems thinker' - able to identify and take forward opportunities to make processes more efficient and effective.
Person Specification
EDUCATION AND QUALIFICATIONS
Essential
- Educated to degree level in relevant discipline or equivalent professional and management experience
Desirable
- Degree in an information-related discipline
- Evidence of continuing professional development
PREVIOUS EXPERIENCE
Essential
- Extensive work experience in a relevant role within a large complex organisation
- Previous experience of working within the NHS or social care services
- Expert user of MS Excel
- Experience of providing training in 1:1 and group settings to stakeholders at varying levels of seniority
- Experience of using common SQL-based query tools
Desirable
- Previous experience of working within mental health or substance misuse
- Experience use of a BI tool (preferably Tableau) to display complex data
SKILLS AND KNOWLEDGE
Essential
- Understanding of national policy / regulatory requirements and developments within health and social care and their implications in terms of the information requirements of providers and commissioners of mental health, learning disability and substance misuse services.
- Excellent analytical skills, including the ability to quickly develop a detailed and accurate understanding of the information and broader 'business intelligence' requirements of service stakeholders by leading a process of expertly facilitated discussion in 1:1 or small-group settings.
- Excellent numeric, critical reasoning and data analysis skills - able to interpret, analyse, integrate and effectively communicate data and information from a range of sources using tables, graphs and text.
Desirable
- Knowledge of NHS data standards, the NHS data model and the data dictionary
Attitudes, Aptitudes & Personal Characteristics
Essential
- Able to work flexibly, responding rapidly to changing priorities
- Able to work to stringent deadlines
- A 'systems thinker' - able to identify and take forward opportunities to make processes more efficient and effective.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
