AIRS (Access Issue Resolution Service) Coordinator
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Job summary
Barts Health is looking for someone to become an AIRS (Access Issue Resolution Service) Coordinator.
You must have excellent communication skills written and verbal with a professional and courteous telephone manner. You will liaise with staff, GP's and patients on a daily basis via the phone and email. It is essential to be empathetic and understanding to all who contact the AIRS service. The AIRS Coordinator will be self-motivated, able to use your own initiative to ensure issues are managed to the point of resolution.
You must have very good knowledge of CRS and understand the patient pathway. You will require good skills in Microsoft office (Word & Excel), to ensure accurate records are kept and reports are procuded.
Main duties of the job
The post holder will work closely with the Senior Supervisor and Department Manager to run the Access and Issues Resolution Service (AIRS) to ensure an efficient courteous service is provided for all patients and NHS staff contacting AIRS.
They will act as a relationship manager with CCG and related practices, ensuring that patient issues are taken through to the point of resolution.
The post holder will ensure that all concerns are logged onto the Datix Risk Management System, investigate the reasons for the issue, arrange suitable actions are taken to solve the concern, and bring to the attention of the Senior Supervisor when there are deviations from Trust protocols and policies.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Details
Date posted
08 February 2024
Pay scheme
Agenda for change
Band
Band 4
Salary
£30,279 to £33,116 a year per annum inc / (pro rata)
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
259-6052698RLH
Job locations
Mile End Hospital
London
E1 4DG
Employer details
Employer name
Barts Health NHS Trust
Address
Mile End Hospital
London
E1 4DG
Employer's website
https://www.bartshealth.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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