Job summary
Band 4 -Arrhythmia Patient Pathway Co-ordinator - (Part time)
The purpose of this post is to actively manage the administrative processes of patient pathways, ensuring a smooth and efficient service for patients throughout their treatment by the Trust. Ensuring that all pathways are front validated at all stages of the pathway.
Main duties of the job
Actively chasing results in order to reduce treatment length of time.
Also to participate in providing an effective administration/typing service to the multidisciplinary team.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect. We aim to create an equitable working environment where every individual can fulfil their potential.
Job description
Job responsibilities
- Work as part of the team in undertaking Secretarial workload for the Arrhythmia Nurse.
- Work with the Service Manager/Delivery Manager or Delivery Service manager (line manager) to ensure that administrative processes for the patient pathway meet the quality standards required both nationally and within the directorate and are adhered to.
- Ensure that all incoming and outgoing communication, including urgent matters are dealt with efficiently (including vetting correspondence and ensuring that appropriate action is taken before passing on).
- Identify and escalate emerging issues that may cause delays at any point in patient pathways.
- Work closely with line manager and multidisciplinary team to ensure all patients with allocated slot issues (ASIs), for your Consultant are given appointment dates within the time period specified and within the correct clinic specification.
- Use the Trust information systems to monitor patients pathway progression, monitoring appointments and attendance through the use of IT systems such as CRS. Observe legal and Trust data confidentiality, security and quality requirements.
- Input and retrieve information from the departmental and/or Trust computer systems in accordance with departmental guidelines
- Use the CRS System booking when required, including moving and creating new slots for patients.
- Maintain a regular forward look of upcoming clinics for your consultant, under or over-booking issues are proactively dealt with.
- Supply clinicians and others with information on the 18 weeks status of the patients when required.
- When clinics are cancelled at short notice (less than 6 weeks notice) inform patients of cancellation and work to resolve patients issues with a strong customer service approach.
- Deal proactively with all enquiries from patients, carers, GPs and other service users, ensuring where possible that the callers needs are met or they are transferred to the most appropriate person. Respond to all informal concerns/complaints coming into the department both on the telephone and in writing and escalate where necessary.
- Maintain a central record of doctors/consultants annual leave/study days.
- Reporting and actioning any clinic/theatre cancellations and annual leave requests from your clinical team.
- Collect and deliver post and occasional reception duties.
- Be aware of changes in NHS waiting time targets and associated government policy, and the impact these may have on patient pathways, access targets and working practices.
The job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post-holder.
The post holder might be required to work across the Trust at any time throughout the duration of his/her contract, which may entail travel and working at different hospital.
Job description
Job responsibilities
- Work as part of the team in undertaking Secretarial workload for the Arrhythmia Nurse.
- Work with the Service Manager/Delivery Manager or Delivery Service manager (line manager) to ensure that administrative processes for the patient pathway meet the quality standards required both nationally and within the directorate and are adhered to.
- Ensure that all incoming and outgoing communication, including urgent matters are dealt with efficiently (including vetting correspondence and ensuring that appropriate action is taken before passing on).
- Identify and escalate emerging issues that may cause delays at any point in patient pathways.
- Work closely with line manager and multidisciplinary team to ensure all patients with allocated slot issues (ASIs), for your Consultant are given appointment dates within the time period specified and within the correct clinic specification.
- Use the Trust information systems to monitor patients pathway progression, monitoring appointments and attendance through the use of IT systems such as CRS. Observe legal and Trust data confidentiality, security and quality requirements.
- Input and retrieve information from the departmental and/or Trust computer systems in accordance with departmental guidelines
- Use the CRS System booking when required, including moving and creating new slots for patients.
- Maintain a regular forward look of upcoming clinics for your consultant, under or over-booking issues are proactively dealt with.
- Supply clinicians and others with information on the 18 weeks status of the patients when required.
- When clinics are cancelled at short notice (less than 6 weeks notice) inform patients of cancellation and work to resolve patients issues with a strong customer service approach.
- Deal proactively with all enquiries from patients, carers, GPs and other service users, ensuring where possible that the callers needs are met or they are transferred to the most appropriate person. Respond to all informal concerns/complaints coming into the department both on the telephone and in writing and escalate where necessary.
- Maintain a central record of doctors/consultants annual leave/study days.
- Reporting and actioning any clinic/theatre cancellations and annual leave requests from your clinical team.
- Collect and deliver post and occasional reception duties.
- Be aware of changes in NHS waiting time targets and associated government policy, and the impact these may have on patient pathways, access targets and working practices.
The job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post-holder.
The post holder might be required to work across the Trust at any time throughout the duration of his/her contract, which may entail travel and working at different hospital.
Person Specification
Qualifications
Essential
- GCSE A Level or equivalent standard of education
Experience
Essential
- Demonstrable or substantial experience successfully working in a relevant administrative and or medical secretarial role
Knowledge
Essential
- A good level of medical terminology acquired through education, training or work experience
- ECDL or equivalent experience ie experience of a range of IT packages such as word, excel, outlook and power point
- Knowledge of 18 week pathways
Desirable
- Education/ Requirements Supervisory or office management skills equivalent to certificate level
- Experience in front validating
Skills
Essential
- Keyboard skills to access and input to data systems; Competent in Microsoft Office products.
- Competence with a range of IT packages, e.g. CRS and G2
- Understanding of Data Protection Act and Freedom of Information Act
Desirable
- Ability to use information to monitor processes, plan and initiate action
Person Specification
Qualifications
Essential
- GCSE A Level or equivalent standard of education
Experience
Essential
- Demonstrable or substantial experience successfully working in a relevant administrative and or medical secretarial role
Knowledge
Essential
- A good level of medical terminology acquired through education, training or work experience
- ECDL or equivalent experience ie experience of a range of IT packages such as word, excel, outlook and power point
- Knowledge of 18 week pathways
Desirable
- Education/ Requirements Supervisory or office management skills equivalent to certificate level
- Experience in front validating
Skills
Essential
- Keyboard skills to access and input to data systems; Competent in Microsoft Office products.
- Competence with a range of IT packages, e.g. CRS and G2
- Understanding of Data Protection Act and Freedom of Information Act
Desirable
- Ability to use information to monitor processes, plan and initiate action
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
