East of England Ambulance Service

Clinical Navigator

Information:

This job is now closed

Job summary

An exciting opportunity has arisen to join the Clinical Assessment Service (CAS) management team in the Emergency Operations Centre (EOC) at Norwich, Bedford or Chelmsford.

This senior clinical role in CAS is responsible for professional, safe and effective clinical supervision of service delivery. You will directly manage a team of clinicians based within and at the two supporting regional CAS teams and be responsible for supervising and managing the CAS. You will provide clinical expertise, by providing assessment, advice and information according to clinical protocols to all CAS and emergency Operation Centre (EOC) staff. The post holder will need to utilise professional judgment, critical thinking and refer to other provider agencies and clinicians as appropriate.You will have a minimum of 3 years post-graduation experience and currently working as a Health Care Professional, registered with either the HCPC or NMC.All appointments will be subject to currently having a clean disciplinary record.

Applicants who have been unsuccessful in the last 6 months are asked not to re-apply.

Main duties of the job

The post holder will work with colleagues within EOC to ensure that, at the point of contact with the Ambulance Service, patients receive care and advice relevant to their needs. This will be achieved by the timely navigation of incidents for remote clinical assessment, working alongside Dispatch to ensure appropriate utilisation of alternative and specialist responders and, where appropriate, ambulance response.

Working within agreed policies, Emergency Standard Operating Procedures (ESOPs), guidelines and utilising decision-support tools, where necessary, you will be focused on managing clinical demand within your area, supporting the needs of individual patients with the need to ensure an effective response across the geographical area. This may at times require sound clinical decision making to prioritise the use of resources at times of high demand, and managing risk in a way that maximises patient and staff safety.

The CN will provide health care advice supported by clinical assessment software to facilitate clinical validation and onward referral to other professionals, as appropriate, to ensure the most appropriate outcome for the patient.

About us

The post holder will work with colleagues within EOC to ensure that, at the point of contact with the Ambulance Service, patients receive care and advice relevant to their needs. This will be achieved by the timely navigation of incidents for remote clinical assessment, working alongside Dispatch to ensure appropriate utilisation of alternative and specialist responders and, where appropriate, ambulance response.

Working within agreed policies, Emergency Standard Operating Procedures (ESOPs), guidelines and utilising decision-support tools, where necessary, you will be focused on managing clinical demand within your area, supporting the needs of individual patients with the need to ensure an effective response across the geographical area. This may at times require sound clinical decision making to prioritise the use of resources at times of high demand, and managing risk in a way that maximises patient and staff safety.

The CN will provide health care advice supported by clinical assessment software to facilitate clinical validation and onward referral to other professionals, as appropriate, to ensure the most appropriate outcome for the patient.

Details

Date posted

28 September 2023

Pay scheme

Agenda for change

Band

Band 7

Salary

£43,742 to £50,056 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

247-ClinNav-0923-a

Job locations

Chelmsford, Bedford or Norwich EOC

Chelmsford, Bedford or Norwich EOC

SG8 6NA


Job description

Job responsibilities

Key Requirements;

  • Registered Nurse, Paramedic, Allied Health Professional
  • 3 years post registration experience
  • Clinical Triage experience
  • Experience of effectively managing teams

See Job Description for full details of the requirements of the role

Job description

Job responsibilities

Key Requirements;

  • Registered Nurse, Paramedic, Allied Health Professional
  • 3 years post registration experience
  • Clinical Triage experience
  • Experience of effectively managing teams

See Job Description for full details of the requirements of the role

Person Specification

Qualifications/Experience

Essential

  • A Bachelor's Degree (or equivalent) in Nursing or Paramedic Science.

Desirable

  • Managerial Qualification to Degree Level, or equivalent experience.

Skills and Knowledge

Essential

  • 3 years' post registration experience.
  • Clinical Triage experience.
  • Proven leadership skills.

Desirable

  • Clear verbal and written communication skills.

Personal Attributes

Essential

  • Prioritise and undertake numerous tasks simultaneously
  • Excellent interpersonal skills and the ability to communicate with all colleagues at all levels within an organisation.
  • Ability to delegate, to make decisions, and work under pressure.
Person Specification

Qualifications/Experience

Essential

  • A Bachelor's Degree (or equivalent) in Nursing or Paramedic Science.

Desirable

  • Managerial Qualification to Degree Level, or equivalent experience.

Skills and Knowledge

Essential

  • 3 years' post registration experience.
  • Clinical Triage experience.
  • Proven leadership skills.

Desirable

  • Clear verbal and written communication skills.

Personal Attributes

Essential

  • Prioritise and undertake numerous tasks simultaneously
  • Excellent interpersonal skills and the ability to communicate with all colleagues at all levels within an organisation.
  • Ability to delegate, to make decisions, and work under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East of England Ambulance Service

Address

Chelmsford, Bedford or Norwich EOC

Chelmsford, Bedford or Norwich EOC

SG8 6NA


Employer's website

https://www.eastamb.nhs.uk (Opens in a new tab)


Employer details

Employer name

East of England Ambulance Service

Address

Chelmsford, Bedford or Norwich EOC

Chelmsford, Bedford or Norwich EOC

SG8 6NA


Employer's website

https://www.eastamb.nhs.uk (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Clinical Operations Manager - EOC

Alex Laurent

alex.laurent@eastamb.nhs.uk

07512193587

Details

Date posted

28 September 2023

Pay scheme

Agenda for change

Band

Band 7

Salary

£43,742 to £50,056 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

247-ClinNav-0923-a

Job locations

Chelmsford, Bedford or Norwich EOC

Chelmsford, Bedford or Norwich EOC

SG8 6NA


Supporting documents

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