Job summary
The QSI (former ISAS) accredited Radiology Department at the Norfolk and Norwich University Hospitals (NNUH) has a great opportunity for an Imaging Deputy Operations Manager to support the Radiology Service Managers, Operations Managers and the Imaging modality leads, in the Imaging services timely delivery of operational targets.
The Imaging department is experiencing high growth, demand and requests for new/extended services along with strategic plans for expansion underway. To align to the Trust's vision and five-year plan we are looking to recruit an Imaging Deputy Operations Manager with proven management and leadership skills who is keen to work in a patient centred, highly technical department. You will be required to operationally lead teams of enthusiastic modality leads, utilising their skills to develop a dynamic Imaging department.
The Imaging Department consists of sites at both NNUH and Cromer Hospital, along with the NNUH Community Diagnostic Centre planned to open in February 2025. The NNUH is recognised nationally and internationally for the quality and range of services provided. Our Radiology Academy is one of the three academies nationwide and offers excellent opportunities for training and research. We are working closely with the Norwich Radiology Academy and University of East Anglia to develop these further and encourage sub specialisation in key clinical areas.
Main duties of the job
The successful applicant will be working with a multidisciplinary team of Radiologists, Registrars, Allied Health professionals (AHPs), Nursing and Imaging support, admin and clerical teams, who all input into the daily operational activities of the department. They will be expected to provide professional leadership and management within the work environment, be responsible for the standards of care provided within the Imaging service and for supporting the implementation of innovative practice, while utilising change management skills.
The ideal candidate would have experience of working within an Imaging department or healthcare setting with multidisciplinary teams, involved in achievement of both local and national targets and experience with change management and oversight of multiple projects
You will work closely with the Operational team, Governance Lead, and other Imaging modality leads considering the 4 pillars of the Imaging department service delivery under, Workforce, Governance, Performance and Finance.
We are looking for someone who has the want and the passion to support the delivery of a high quality, safe and compassionate healthcare service, and to consistently demonstrate NNUH's 'PRIDE' values.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- To support the Imaging Service/Operations Manager in the provision of patient centred care and a culture of continuous quality improvement.
- To work in conjunction with modality team leads overseeing collective Radiology service delivery from modality related projects, plans and workflows
- In partnership with clinical colleagues ensures that activity, cancer, booking/ choice, access (including relevant aspects of A&E) and quality targets (covering in-patients, day patients and outpatients) are achieved having regard for Trust policies and procedures, and to develop action plans to manage any variances;
- To support the Imaging Service/Operations Manager and Modality team leads in the achievement of objectives within the Radiology performance framework, ensuring that approved budgets are spent effectively and in accordance with agreed procedures;
- To support the Imaging Service/Operations Manager and Modality team leads in formulation of operational plans and ensure that these contribute to the achievement of Divisional plan and are supported by benchmarking and capacity planning models.
- To work closely with the QSI and Clinical Governance team. Ensuring all National requirements for imaging services are met.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Job description
Job responsibilities
- To support the Imaging Service/Operations Manager in the provision of patient centred care and a culture of continuous quality improvement.
- To work in conjunction with modality team leads overseeing collective Radiology service delivery from modality related projects, plans and workflows
- In partnership with clinical colleagues ensures that activity, cancer, booking/ choice, access (including relevant aspects of A&E) and quality targets (covering in-patients, day patients and outpatients) are achieved having regard for Trust policies and procedures, and to develop action plans to manage any variances;
- To support the Imaging Service/Operations Manager and Modality team leads in the achievement of objectives within the Radiology performance framework, ensuring that approved budgets are spent effectively and in accordance with agreed procedures;
- To support the Imaging Service/Operations Manager and Modality team leads in formulation of operational plans and ensure that these contribute to the achievement of Divisional plan and are supported by benchmarking and capacity planning models.
- To work closely with the QSI and Clinical Governance team. Ensuring all National requirements for imaging services are met.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
Essential
- Relevant Management qualification to degree level or evidenced equivalent experience
Desirable
- Post Graduate Management or relevant post graduate Qualification to MSc level
Experience
Essential
- Significant operational management experience at middle management level
- Health sector experience including multi-disciplinary professional workforce
- Track record of delivering targets and successful service change
Skills
Essential
- Excellent communication skills, both written and oral
- Strong relationship development and leadership skills with senior management, peers and direct reports
Attitude, aptitude
Essential
- Team player, collegial working style, willing to share responsibility
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- Relevant Management qualification to degree level or evidenced equivalent experience
Desirable
- Post Graduate Management or relevant post graduate Qualification to MSc level
Experience
Essential
- Significant operational management experience at middle management level
- Health sector experience including multi-disciplinary professional workforce
- Track record of delivering targets and successful service change
Skills
Essential
- Excellent communication skills, both written and oral
- Strong relationship development and leadership skills with senior management, peers and direct reports
Attitude, aptitude
Essential
- Team player, collegial working style, willing to share responsibility
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
