Job summary
An exciting opportunity has arisen to be part of the administration team in Single Point of Access. Single Point of Access is operates 365 days a year from 8am until 10pm.
To provide a high-quality service within the Single Point Access (SPA) to deliver an excellent, quality service for patients, referrers and clinicians using the service.
Single point of access is available for patients, clinicians and other health and social care professionals. SPA support patients and their carers through the choice options available to them for a wide range of services including booking first appointments where possible and forwarding referrals on to other services by both written and verbal communications to Primary and Secondary Care Providers. This also includes ward and IC bed referrals/resumptions.
To achieve and maintain high standards and effective working relationships with all service providers and organisations.
To promote the reputation of the SPA and the Sheffield Teaching Hospital as a caring and helpful organisation.
Shift patterns: 0745-1545,10.00-1800, 1200-2000 & 1400-2200
Main duties of the job
To be efficient, informative and helpful to patients and all callers to the SPA service.
To act as a single point of contact for Sheffield Teaching Hospital staff, Social work staff, GP practices and Secondary Care Providers, dealing with enquiries in a sensitive, confidential, effective and timely manner.
To work within an environment that receives and makes a high volume of inbound and outbound calls on behalf of the services currently managed via the SPA. These services include - Therapy Services, Continence, District Nurses, Phlebotomy, Long Term Conditions, CVD, CHD, AR and COPD, Discharges.
Ensuring all relevant clinical information is available for the clinician in order to maximise the appointment time for the patient.
Work within a high-volume call arena which requires the skills to prioritise and empathise with the patient/callers sometimes discussing sensitive issues, where necessary taking messages and carrying out any follow-up action required.
Undertake general administration duties including post, registration of all referrals, data collection, accurate and timely data entry, word processing and inputting onto the SystmOne, being able to prioritise and organise own workload.
Provide an effective and efficient telephone/e-mail service within the SPA.
To support the triage clinicians within the SPA ensuring patient demographics are completed on all patient referrals in a legible and concise manner.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
This vacancy is advertised on a fixed term contract basis for the maximum period of 12 months. Where there is potential, the secondment/fixed term contract may finish early, or in the first instance, the secondment/fixed term contract may be extended due to the internal/external secondment of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and secondments in relation to the substantive post holder.
Please also note any secondment must first be agreed with your current line manager.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent (A-C/4-9 in English & Maths) or equivalent experience
- NVQ level 2/3 in Business Administration/Customer Care or equivalent experience
Desirable
- OCR Word Processing Level II or equivalent
- ECDL or equivalent
Other Factors
Essential
- Excellent team player
- Ability to understand, demonstrate and maintain confidentiality and security in the department
- Self-motivated and enthusiastic
- Reliable
- Committed to equal opportunities
- Ability to prioritise and meet deadlines
- Ability to work under pressure
Further training
Essential
- General knowledge of the NHS
Special Skills/Aptitudes
Essential
- Good organisational skills with the ability to deliver work in line with Directorate priorities and timescales
- Excellent interpersonal and oral skills
- Good written communication skills
- Ability to deal with patients details in a caring and confidential manner
- Ability to work in a multi-disciplinary team
- Working knowledge of general office software including Microsoft Office, Excel, E-mail
- Numeric skills
- Confident when dealing with patients, colleagues and members of the general public
- Ability to work on own initiative with minimum supervision and prioritise own workload
Desirable
- General knowledge of the NHS and Community health care
- Knowledge/use of SystmOne/lorenzo
- Knowledge/use of Liquid Logic
Experience
Essential
- Extensive and relevant experience in administration duties, either in NHS or similar
- Excellent Patient/Customer care skills
- Effective communications skills both written and verbal.
- Experience of dealing with a high volume of telephone enquiries
- Experience in the use of data and/or databases.
Desirable
- An understanding of basic medical terminology
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent (A-C/4-9 in English & Maths) or equivalent experience
- NVQ level 2/3 in Business Administration/Customer Care or equivalent experience
Desirable
- OCR Word Processing Level II or equivalent
- ECDL or equivalent
Other Factors
Essential
- Excellent team player
- Ability to understand, demonstrate and maintain confidentiality and security in the department
- Self-motivated and enthusiastic
- Reliable
- Committed to equal opportunities
- Ability to prioritise and meet deadlines
- Ability to work under pressure
Further training
Essential
- General knowledge of the NHS
Special Skills/Aptitudes
Essential
- Good organisational skills with the ability to deliver work in line with Directorate priorities and timescales
- Excellent interpersonal and oral skills
- Good written communication skills
- Ability to deal with patients details in a caring and confidential manner
- Ability to work in a multi-disciplinary team
- Working knowledge of general office software including Microsoft Office, Excel, E-mail
- Numeric skills
- Confident when dealing with patients, colleagues and members of the general public
- Ability to work on own initiative with minimum supervision and prioritise own workload
Desirable
- General knowledge of the NHS and Community health care
- Knowledge/use of SystmOne/lorenzo
- Knowledge/use of Liquid Logic
Experience
Essential
- Extensive and relevant experience in administration duties, either in NHS or similar
- Excellent Patient/Customer care skills
- Effective communications skills both written and verbal.
- Experience of dealing with a high volume of telephone enquiries
- Experience in the use of data and/or databases.
Desirable
- An understanding of basic medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
