Job summary
The post holder will be responsible for supporting the General Surgery, Urology and Vascular operational management team.
The post holder will be responsible for the management of information and processes in relation to patient pathways, ensuring access and operational targets are achieved and maintained.
The post holder will lead the development and management of working practices within the admin and performance functions to ensure the delivery of an efficient and responsive service, encompassing new initiatives, policies and procedural changes and processes.
Main duties of the job
Provides first line management support to the Activity and Performance coordinator . To be the key internal link between the secretarial and booking staff, clinical teams and operational staff to ensure consistency and standardisation of administration and governance processes.
Support the General Surgery, Urology and Vascular teams to manage projects and service performance.
Support the General Surgery, Urology and Vascular - medical and nursing management teams with daily running of services.
Support the General Surgery, Urology and Vascular governance processes and outcomes across both hospital sites to ensure consistency and integrated approach.
Deputise for the General Surgery, Urology and Vascular Service Manager in their absence or as required.
Provides proactive identification and resolution of poor service performance and provides support when necessary.
Implements, monitors and reviews administration standards, ensuring processes and appropriate training are in place to support this.
About us
We are committed to promoting diversity and inclusion in our workforce and encourage applications from people of all backgrounds, with a special focus on welcoming individuals from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as those from our local area.
In line with our dedication to employee support, we offer a variety of benefits. For more information, please see the attached staff benefits leaflet.
We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.
Job description
Job responsibilities
Please refer to the job description and person specification for more information regarding the role.
Job description
Job responsibilities
Please refer to the job description and person specification for more information regarding the role.
Person Specification
Eductation and Qualifications
Essential
- Relevant first degree, equivalent professional qualification or suitable experience
- Evidence of continued learning / personal development
Experience
Essential
- Proven experience in an Operational management role, preferably within the NHS
- Demonstrable experience of project management/service redesign
- Experience of delivering working with management and clinical teams to delivering performance targets for RTT and cancer
- Experience of line managing administrative teams
Desirable
- Budget management experience
- Management of multidisciplinary teams
- Experience of patient complaints, Datix and risk management
- Experience of or interest in health sector services
Skills
Essential
- Effective written and verbal communication skills
- Able to influence, negotiate and persuade
- Ability to work within and across teams to meet project demands
- Ability to provide and receive contentious information
- Planning and management of service redesign
Person Specification
Eductation and Qualifications
Essential
- Relevant first degree, equivalent professional qualification or suitable experience
- Evidence of continued learning / personal development
Experience
Essential
- Proven experience in an Operational management role, preferably within the NHS
- Demonstrable experience of project management/service redesign
- Experience of delivering working with management and clinical teams to delivering performance targets for RTT and cancer
- Experience of line managing administrative teams
Desirable
- Budget management experience
- Management of multidisciplinary teams
- Experience of patient complaints, Datix and risk management
- Experience of or interest in health sector services
Skills
Essential
- Effective written and verbal communication skills
- Able to influence, negotiate and persuade
- Ability to work within and across teams to meet project demands
- Ability to provide and receive contentious information
- Planning and management of service redesign
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
