Retail Sales Manager

Job description

Job responsibilities

Income generation

Maximise the performance and profitability of The Childrens Trust Shops in line with agreed KPI and financial objectives.

Support the Head of Retail in developing the future retail strategy in line with organisational priorities, commercial and economic factors.

Lead the shops team to drive new business and e-commerce working with the Retail Operations Manager to deliver budgeted income.

Maximise sales through proactive stock generation and planning, sales of new goods, optimum pricing and high levels of shop presentation and customer care.

Initiate sales and marketing promotions where appropriate.

Identify, test, and implement opportunities for niche sales offers.

Lead the shops team to achieve Gift Aid sales conversion targets.

Increase profile in local communities and promote The Childrens Trust shops as community hubs, seeking opportunities to support income generation across the organisation.

Support fundraising activity as an additional income stream within the shops.

Undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time.

Team management

Provide positive, visible, and proactive leadership to the shops team.

Recruit, induct and retain a high performing team of Shop Managers and support them with their own line management responsibilities.

Manage staffing rotas including placement of mobile/bank staff to minimise lost trading.

Regularly review shops and individuals performance, creating development plans and taking corrective action where required.

Plan and host Retail Sales Meetings to maintain engagement within the team and with the broader organisation.

Work with Shop Managers and the People Team to support retail volunteer recruitment and development.

Standards and Compliance

Ensure full compliance of the Childrens Trust shops in line with all Health & Safety legislation, Fire safety, Trading Standards, Retail Gift Aid, GDPR, Risk Assessments, Safeguarding and all other legal or statutory requirements.

Maintain agreed Standards including housekeeping, visual merchandising, and space management.

Supporting and embracing change and development of new technology, for example EPOS functionality, internal Intranet and Digital marketing in the shops.

Management of self and others

Manage direct line reports in accordance with the Promises and aims of The Childrens Trust, giving clear, objective, and consistent feedback on performance against accountabilities.

Provide excellent customer care through quality of service, dealing with complaints both efficiently and effectively, and having a good understanding of what The Childrens Trust does.

Adhere to the policies and procedures of The Childrens Trust.

Maintain professional boundaries and professionalism at all times.

Undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time. Adhere to the policies, and procedures of The Childrens Trust.

Maintain professional boundaries and professionalism at all times.

Undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time.

Health and Safety

Adheres to all health and safety guidelines, including infection prevention and control.

Provide evidence of a valid NHS Covid Pass or acceptable proof of Covid vaccination or medical exemption and all vaccinations (or medical exemption) required for the post.

Adhere to manual handling procedures and complete mandatory manual handling training.

Promotes the health and safety of others.

Uses the incident reporting and risk assessment system (IRAR), to identify and report risks and incidents/actions if directed.

Responsible for identifying and mitigating risk within the work environment.

Wellbeing and Emotional Resilience

Maintains a positive approach and outlook when dealing with change and overcoming challenges and problems.

Recognises own limitations, develops realistic goals, and uses support network resource when or if necessary.

Treats challenges and problems as a learning experience.

Remains organised and focused when under pressure.

Responds appropriately and effectively to all constructive feedback.

Motivates self and others.

Person Specification

Qualifications

Essential

• Educated to GCSE grades A-C or Scottish Standard grades. Training to City and Guilds, basic level. (NVQ2) or equivalent experience in comparable role

Experience

Essential

• Experience of multi-site retail management, including recruitment and development of staff.
• Experience of budget setting and budget management.
• Experience of developing sales initiatives or new income streams.
• Objective setting and taking corrective actions.
• Experience of delivering high standards of customer service and complaints handling.

Desirable

• Experience of store set up.
• Experience of working with volunteers.

Skills & Knowledge

Essential

• Ability to work on own initiative and willingness to learn new systems.
• Outstanding organisational skills and time management to manage own workload and meet deadlines.
• Excellent communicator across all channels to cascade information and deliver key information in a timely manner.
• Ability to influence team performance through proactive team management.
• Management of Health and Safety in the workplace.
• Comprehensive understanding of budgeting principles, interpretation, and analysis of financial information.
• Cash handling and reconciliation.
• Ability to drive and have use of a car.

Desirable

• EPOS at Shop and Head Office levels.

Personal Qualities

Essential

• Commitment to the vision and Promises of The Childrens Trust.
• Flexible and can do attitude to competing commitments in workload.
• Highly motivated and reliable.
• Ability to cope working in a demanding environment
• Commitment to maintaining personal wellbeing and the wellbeing of colleagues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Children's Trust

Address

The Childrens Trust

Tadworth Court

Tadworth

Surrey

KT20 5RU

Employer's website

https://www.thechildrenstrust.org.uk/jobs (Opens in a new tab)