Job responsibilities
Job Responsibilities
Checking and dispensing medication as per prescription.
Not to dispense medicines to unauthorised persons, without the Doctors consent.
Dispense repeat medication requests.
Answering telephone calls and passing on messages as appropriate.
Dealing with problems and enquiries.
Inputting information onto computer.
To keep Dispensary stocked and maintain efficient stock control of both medicines and containers.
Keep efficient stock rotation.
Fully observe legal requirements relevant to a dispensing Practice, including HA regulations and controlled drugs.
Ensure computer and all Dispensary equipment is maintained in good working order at all times.
Ensure the cleanliness of the Dispensary.
Ensure the safety of all who enter the Dispensary.
To carry out any duties appropriate to grade/level as required.
To work flexibly within the team and to provide cover as necessary.
To work closely with and help with the training of new/junior members of staff.
To ensure maximum profit is maintained and losses are kept to a minimum.
To deal with problems encountered with wholesalers/suppliers.
Co-ordinate the Dispensary delivery service.
Ensure that all drug safety alerts and notices are acted upon.
Help out on counter, ensuring patient signs prescription and collect charge as required using cash/card machine.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice.
As a business organisation, all such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health and safety
The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, the Practice Health & Safety Manual, and the Practice Infection Control Policy and published procedures. This will include:
Using personal security systems within the workplace according to Practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Actively reporting of health and safety hazards and infection hazards immediately when recognised.
Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of standards of cleanliness consistent with the scope of the job holders role.
Undertaking periodic infection control training (minimum annually).
Reporting potential risks identified.
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity
The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development
The post holder will participate in any training programme implemented by the Practice as part of this employment, with such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patients needs.
Effectively manage own time, workload and resources.
Communication
The post holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognize peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services
The post holder will:
Apply Practice policies, standards and guidance.
Discuss with other members of the team how the policies, standards and guidelines will affect own work.
Participate in audits where appropriate.
Any other duties as may be determined by the Dispensing team lead, Practice Manager and Partners.
