Job summary
Heswall & Pensby Group Practice currently has a part-time position available.
We are looking for an enthusiastic, self-motivated person who has a passion for delivering excellent patient care. The successful candidate should be confident, professional with excellent telephone skills with the ability to multi-task. GP practice experience is desirable but not essential as training will be given.
For the right candidate we can offer you:
- An attractive and competitive salary
- 17000 patients with a good demographic mix
- Excellent clinical team (11 GP Partners,3 Salaried GP's,2 ANP's, 4 Nurses,1 HCA, 1 GP Assistant,1 Pharmacist, and 2 Phlebotomists)
- Close links with GP federation and collaborative working with the Healthier West Wirral PCN
- Forward thinking and proactive practice management team
- Efficient workflow systems and excellent administrative support
- Recently modernised building
- EMIS Web& fully paperlight
- NHS Pension
- 5weeks annual leave pro-rata based on contracted hours with an additional week after 5 years service.
- Uniform is provided
Main duties of the job
The Patient Co-Ordinator will
provide general assistance to the Practice team and project a positive and
friendly image to patients and other visitors, either in person, electronically
or via the telephone.
This role is responsible for
undertaking a wide range of administrative duties which include registering
patients, booking appointments, ensuring all information is managed correctly,
filed and followed up accordingly. To act as the focal point of contact and be
responsible for the dissemination of information, messages and enquiries for
the medical team, liaising with multidisciplinary team members, other health
professionals and staff within the practice.
About us
Our practice has been
established in the Heswall area for over 40 years and is proud to maintain a
high QOF achievement and be CQC rated as 'Good in all areas'. We are a large
practice that serves the population of Heswall and its surrounding areas with a
current list size of approximately 17000. Our premises were purpose built in
2014 to provide bright and comfortable surroundings in which a comprehensive
range of health services can be offered, including minor operations.
Our team consists of 14 GPs,
2 ANPs, and a team of practice nurses supported by a skilled group of auxiliary,
administrative and reception staff. We have a progressive attitude, are a very
forward-thinking surgery with a passion for delivering excellent patient care
and are always looking for new ways to work innovatively and efficiently.
We are situated within
easy reach of Manchester, Chester, Liverpool and North Wales.
Job description
Job responsibilities
Main Duties and Responsibilities
- Each morning; open the building, switch on
lights and computers and ensure the rooms are prepared for the day.
- Each evening; close the building and ensure all
cupboards, windows and doors are locked.
- Respond to requests for assistance from
patients, visitors and doctors.
- To support and assist clinicians as required.
- Requesting tests on behalf of clinicians via ICE
portal.
- To be responsible for the management of patient
notes in line with practice procedures.
This includes ensuring the records are complete and accurate to the best
of your knowledge.
- To be responsible for liaising with other
agencies such as the ambulance service, hospital clinics, other practices and
community services.
- Assist with ensuring staff communal areas are
kept clean and tidy in accordance with Infection Control Procedures. This may involve playing an active part in the
staff kitchen rota.
- Take responsibility for maintaining and
encouraging adequate security measures e.g. locking doors, setting security
alarm where relevant.
- Keeping up-to-date with Practice Policy and
Procedures.
- Working as part of a team whilst utilising own
initiative.
- Working flexibly when performing duties associated
to the Patient Co-Ordinator role to ensure business continuity. This may include working between multiple
Practice sites as required.
- Working flexibly to provide cover of staff
during times of absence and sickness.
This may include working between multiple Practice sites as required.
- Assisting and supporting with the training of
new staff.
- Support Practice in achieving QOF.
- Support Practice Supervisors in the day-to-day
running of the Practice.
- Support Management Team in the day-to-day
running of the Practice.
- Carry out any other duties as reasonably
requested by the Doctors, Practice Manager, Assistant Practice Manager, or Practice
Supervisors.
Additional Responsibilities
- Care Navigation
- Administration duties
- Data quality
- Assisting with Medicine Management
- Non-NHS Work
- Front of house duties
Job description
Job responsibilities
Main Duties and Responsibilities
- Each morning; open the building, switch on
lights and computers and ensure the rooms are prepared for the day.
- Each evening; close the building and ensure all
cupboards, windows and doors are locked.
- Respond to requests for assistance from
patients, visitors and doctors.
- To support and assist clinicians as required.
- Requesting tests on behalf of clinicians via ICE
portal.
- To be responsible for the management of patient
notes in line with practice procedures.
This includes ensuring the records are complete and accurate to the best
of your knowledge.
- To be responsible for liaising with other
agencies such as the ambulance service, hospital clinics, other practices and
community services.
- Assist with ensuring staff communal areas are
kept clean and tidy in accordance with Infection Control Procedures. This may involve playing an active part in the
staff kitchen rota.
- Take responsibility for maintaining and
encouraging adequate security measures e.g. locking doors, setting security
alarm where relevant.
- Keeping up-to-date with Practice Policy and
Procedures.
- Working as part of a team whilst utilising own
initiative.
- Working flexibly when performing duties associated
to the Patient Co-Ordinator role to ensure business continuity. This may include working between multiple
Practice sites as required.
- Working flexibly to provide cover of staff
during times of absence and sickness.
This may include working between multiple Practice sites as required.
- Assisting and supporting with the training of
new staff.
- Support Practice in achieving QOF.
- Support Practice Supervisors in the day-to-day
running of the Practice.
- Support Management Team in the day-to-day
running of the Practice.
- Carry out any other duties as reasonably
requested by the Doctors, Practice Manager, Assistant Practice Manager, or Practice
Supervisors.
Additional Responsibilities
- Care Navigation
- Administration duties
- Data quality
- Assisting with Medicine Management
- Non-NHS Work
- Front of house duties
Person Specification
Qualifications
Essential
- 3 GCSEs at grade A-C, or a minimum of grade 4, including:
- Mathematics (or equivalent e.g. Key Skills level 2 in Numeracy)
- English Language (or equivalent e.g. Key Skills at level 2 in Literacy)
Desirable
- NVQ Level 3 in Administration
- AMSPAR Medical Terminology Level 2
- OCR/RSA Level 2 Word Processing
- OCR/RSA Level 2 Audio Transcription
Experience
Essential
- Experience of working in a public/customer faced role.
- Experience of working with, and achieving, multiple competing deadlines.
Desirable
- Familiarity with ICE and patient electronic records.
- Experience of working in a GP Practice or other healthcare environment.
Skills/Knowledge
Essential
- Access to own car / ability to move flexibly between Practice sites as required.
- Computer literate.
- Ability to work under pressure.
- Plan and organise time effectively.
- Good communication skills across all staff groups and interact sensitively with patients.
- Able to work as part of a team.
- Able to work independently and use own initiative.
Desirable
- Experience with using EMIS.
- Flexible attitude to work.
Person Specification
Qualifications
Essential
- 3 GCSEs at grade A-C, or a minimum of grade 4, including:
- Mathematics (or equivalent e.g. Key Skills level 2 in Numeracy)
- English Language (or equivalent e.g. Key Skills at level 2 in Literacy)
Desirable
- NVQ Level 3 in Administration
- AMSPAR Medical Terminology Level 2
- OCR/RSA Level 2 Word Processing
- OCR/RSA Level 2 Audio Transcription
Experience
Essential
- Experience of working in a public/customer faced role.
- Experience of working with, and achieving, multiple competing deadlines.
Desirable
- Familiarity with ICE and patient electronic records.
- Experience of working in a GP Practice or other healthcare environment.
Skills/Knowledge
Essential
- Access to own car / ability to move flexibly between Practice sites as required.
- Computer literate.
- Ability to work under pressure.
- Plan and organise time effectively.
- Good communication skills across all staff groups and interact sensitively with patients.
- Able to work as part of a team.
- Able to work independently and use own initiative.
Desirable
- Experience with using EMIS.
- Flexible attitude to work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
