Job summary
TAUNTON VALE HEALTHCARE
We are seeking a full time or part time Patient Services Administrator to work across our two sites in Taunton. Flexibility is essential to cover shift patterns. Both full time and part time hours are available. Experience is preferred, although not essential, as full training will be provided.
For this role you will be expected to provide courteous, efficient and confidential handling of patients requests. You will receive and direct patients, take patient requests for appointments, visits, repeat prescriptions and test results.
If you are applying for part time hours please state this in your application.
Main duties of the job
Along with 3 GCSEs Grade A-C (or equivalent)
including English and Maths, ideally, you will have experience of working in a public
reception area, using Microsoft Office
software, working in a
medical/clinical environment and working with a
clinical computer system.
You will have the ability to communicate
diplomatically with all types of people and professionals, both face to face
and on the telephone along with good organisational skills. Alongside this, you will also have an understanding, acceptance and
adherence to the need for strict confidentiality
You should be pleasant & articulate, have the ability to work under pressure; to work alone as required; to work as part of an
integrated team and to use own judgment,
resourcefulness & common sense, be reliable and show attention to detail.
You should be able to work the desired
hours and be able to work additional hours to cover holiday/sickness absence as
required. Good sense of humor with a
friendly/positive can do approach to work is welcome.
About us
Taunton Vale Healthcare comprises of a GP
practice based in two locations, both in the east of Taunton. We are a busy
practice with a list size of 13,600 patients and we operate from two purpose
built premises.
The NHS pension scheme is available to all staff.
Job description
Job responsibilities
Duties/Responsibilities:
- To
ensure courteous, efficient and confidential handling of patients
enquiries and requests both on the telephone and face to face;
- Efficient
and prompt filing, record keeping, message taking and distribution of
documents;
- Be
flexible in working hours to allow smooth functioning of surgery at times
of illness/holidays etc.
- Opening/closing
of premises where appropriate, including setting the alarm;
- Processing
mail (both electronic and paper);
- Input
of accurate data onto clinical computer system and coding of patient
correspondence where necessary, including scanning, appointments,
registrations;
- Receiving
and directing patients;
- Taking
patient requests for appointments, visits, repeat prescriptions, test
results, messages etc;
- Dealing
with payments from patients for private services;
- Welcoming
new patients, explaining practice procedures, completing necessary
paperwork and associated data input on the computer;
- Taking
and recording of messages for members of the Primary Health Care Team;
- Be
prepared to undertake training as necessary;
- Be
prepared to attend and participate in regular team meetings (to include
Full Team Meetings and Administration meetings);
- Ensure
smooth handover of staff and any relevant messages;
- To
keep surgery tidy, in particular the office, reception area and Waiting
Room;
- You
will report to the Office Manager.
Job description
Job responsibilities
Duties/Responsibilities:
- To
ensure courteous, efficient and confidential handling of patients
enquiries and requests both on the telephone and face to face;
- Efficient
and prompt filing, record keeping, message taking and distribution of
documents;
- Be
flexible in working hours to allow smooth functioning of surgery at times
of illness/holidays etc.
- Opening/closing
of premises where appropriate, including setting the alarm;
- Processing
mail (both electronic and paper);
- Input
of accurate data onto clinical computer system and coding of patient
correspondence where necessary, including scanning, appointments,
registrations;
- Receiving
and directing patients;
- Taking
patient requests for appointments, visits, repeat prescriptions, test
results, messages etc;
- Dealing
with payments from patients for private services;
- Welcoming
new patients, explaining practice procedures, completing necessary
paperwork and associated data input on the computer;
- Taking
and recording of messages for members of the Primary Health Care Team;
- Be
prepared to undertake training as necessary;
- Be
prepared to attend and participate in regular team meetings (to include
Full Team Meetings and Administration meetings);
- Ensure
smooth handover of staff and any relevant messages;
- To
keep surgery tidy, in particular the office, reception area and Waiting
Room;
- You
will report to the Office Manager.
Person Specification
Qualifications
Essential
- Good standard of education with 3 GCSEs Grade A-C (or equivalent) including English and Maths
- Experience of working in a public reception area
- Experience of Microsoft Office software
- Ability to communicate diplomatically with all types of people and professionals, both face to face and on the telephone
- An understanding, acceptance and adherence to the need for strict confidentiality
- Pleasant & articulate
- Ability to work under pressure
- Ability to work alone as required
- Ability to work as part of an integrated team
- Ability to use own judgment, resourcefulness & common sense
- Reliability
- Demonstrates attention to detail
- Ability to work at the desired hours
- Ability to work additional hours to cover holiday/sickness absence as required
- Good sense of humor with a friendly/positive can do approach to work
Desirable
- CLAIT/ECDL
- AMSPAR Level 2 in Medical Administration
- Experience of working in a medical/clinical environment
- Experience of working with a clinical computer system
- Good organisational skills
Person Specification
Qualifications
Essential
- Good standard of education with 3 GCSEs Grade A-C (or equivalent) including English and Maths
- Experience of working in a public reception area
- Experience of Microsoft Office software
- Ability to communicate diplomatically with all types of people and professionals, both face to face and on the telephone
- An understanding, acceptance and adherence to the need for strict confidentiality
- Pleasant & articulate
- Ability to work under pressure
- Ability to work alone as required
- Ability to work as part of an integrated team
- Ability to use own judgment, resourcefulness & common sense
- Reliability
- Demonstrates attention to detail
- Ability to work at the desired hours
- Ability to work additional hours to cover holiday/sickness absence as required
- Good sense of humor with a friendly/positive can do approach to work
Desirable
- CLAIT/ECDL
- AMSPAR Level 2 in Medical Administration
- Experience of working in a medical/clinical environment
- Experience of working with a clinical computer system
- Good organisational skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
