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NB: This vacancy closed to applications on 30/11/2018.

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Roaming Medical Receptionist

Job Reference: J185-A-18-1228

Priory Medical Group
£7.99 p/hour

Medical Receptionist

Roaming Medical Receptionist

What is the purpose of this job

We think the purpose of our Medical Receptionist role is pretty simple … to provide the best patient service … every day … every patient!


As the face of our Practice, you are the first person and point of contact when our patients arrive at our surgeries.


Not only do our patients need you to have a charming personality and a reassuring demeanor … you will need this in bucket loads.


This role is intended to provide cover for planned absences (annual leave etc.) in our reception teams and as such, it will require a certain amount of flexibility as you could be working at any of surgeries but we will aim to provide you with a ROTA with four weeks’ notice.


What is the type of person we are looking for

We look for people who are warm, friendly, and approachable with that reassuring smile for every patient!


That’s why the people we look for are ‘people-people’, who love this type of work, and get a buzz from …


  • interacting with people from every walk of life
  • exercising your ‘can-do attitude’ in the face of any setback, challenge or new situation
  • good honest ‘team work’, where you can rely upon your colleagues and they can rely on you
  • delivering the ‘best customer service’.


If this sounds like you, we want you to enjoy working with us and our patients.


Job specification

All of our surgeries are busy and many people will be unwell and anxious.


  • Dealing with patient queries and requests (such as booking of appointments and resolving queries) by phone or in person, efficiently and accurately
  • Retrieving information accurately and efficiently from our clinical system
  • Production of prescriptions for patient medications
  • Supporting the clinical team and handling their requests
  • A variety of other activities that could be reasonably expected of a Medical Receptionist.



Reality Check

  • Keep up that reassuring smile!
  • We are a Doctors surgery, it is inevitable you should be comfortable in reassuring and dealing with anxious, concerned and often unwell patients
  • Delivering the best customer service needs flexibility and a ‘can-do’ attitude
  • Our team members are all required to take a fair share of covering absences in the team, where you can rely on the support of your colleagues and they can rely on you
  • We want everyone to enjoy coming to work and you can expect a warm welcome, friendly team and all the support you need to enjoy and perform at your best.


What we look for in your application

  • Experience as a Medical Receptionist is desirable but not essential, alternatively an excellent track record in a fast paced customer service environment interacting with people from all walks of life
  • First class communication skills
  • Competent in the use of PCs and IT
  • Ability to adhere to strict confidentiality policies
  • Absolute discretion with regards to patients and colleagues
  • Proven history of learning and adhering to policies and processes
  • The ability to work in a fast paced environment with an attention to detail.
  • This is a fantastic opportunity to work as a receptionist across any of our 9 surgery teams; so we not only look for a proven ability to quickly build rapport with those you work with…but we are looking for someone who gets a buzz from working with different teams and people!


Due to the nature of this role working across any of our 9 surgeries in York (i) it is an explicit requirement for you to effect and maintain an appropriate UK driving license (ii) to have available use of a personal car (iii) with appropriate insurance covering its use for business purposes to ensure you are able to fulfil the requirements of this post.



So are you in?

Job title: Medical Receptionist

Location: Roaming Medical Receptionist –Multi-site

This role could operate from any of the Priory Medical Group surgeries; further details regarding our current locations are available via our website.

Hours: 20 Hours per week – 15 hours Multi-site, 5 hours Park View Surgery (Fridays 1pm – 6pm)

To be available for work between 08:00 and 18:00, Monday to Friday. You will be contracted to work 20 hours per week and we aim to provide you with four weeks notice of your working rota. If you require a non-working day through the week, this can be open to discussion to explore feasibility.


Salary: £7.99 per hour, rising to £8.09 upon completion of successful probationary period + Company Pension scheme.


Selection for Interview - please see job advert attached for this information


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