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Senior Patient Care Advisor

Job Reference: J129-A-18-1205

Employer:
Care Unbound Limited, trading as Here
Location:
Brighton
Salary:
£18,243 + 10%

There is an opportunity for a substantive role as a Senior Patient Care Advisor within the Sussex MSK Partnership (SMSKP). This role will be largely based working from Brighton and you will be expected to work flexibly across sites in accordance with the needs of the service. This will be a permanent, full-time role.

SMSKP are responsible for administering all aspects of administrative service delivery, including the booking of patients, coordination of diagnostic results, working with clinicians, processing clinical correspondence, resolving queries and supporting delivery of services that exceed patient expectations.

A Senior Patient Care Advisor is responsible for the line management of Patient Care Advisors and the daily team planning within their allocated pathway, ensuring that referrals are processed in a timely manner and appointments are made within service pathway guidelines where possible. They will also continuously identify areas of improvement in the team’s processes. They will work with GP practices, hospital and community staff and clinicians to navigate patients to the most appropriate services for their needs in an accurate and timely manner. They will support the delivery of efficient clinical services by ensuring that patients are proactively managed at all stages of their care.

Please see attached the person specification and job description for more details. If you have any questions then please contact tim.price2@nhs.net or c.balfe@nhs.net

Here are committed to equality and valuing diversity.





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