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NB: This vacancy closed to applications on 23/02/2020.

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Service Desk Incident Analyst

Job Reference: 918-IA5221

NHS Blood and Transplant (NHSBT)
Service Operations
£24,214 to £30,112 pa


We are looking for a hardworking, enthusiastic person for the role of Service Desk Incident Analyst. The role is first / second line IT support and you will log incidents, agree priorities and utilise remote support to resolve up to 80% of issues at point of contact.

You will be involved in many aspects of the ICT service provided to our customers and respond to contacts via phone, self-service and email working within defined service level agreements.

You will have a passion for providing excellent customer service, keeping the customer up to date with status and progress, as well as escalating and liaising with other service providers for incidents requiring specialist help.

You will be required to work within a shift pattern covering current service hours 08:00-17:00 Monday to Friday. The post will also require participation in an ‘On-Call’ rota outside of core working hours from home, including weekends.


If you are interested in finding out more about this role and the careers that we have available at NHS Blood and Transplant, please visit us at our Careers Event on Saturday 8th February at the Digital Media Centre, County Way, Barnsley, S70 2JW. For further information, please visit NHS Blood and Transplant Careers in the Further links section.

NHS Blood and Transplant (NHSBT) offers a dynamic and friendly working environment where teamwork is highly valued. Personal development is also considered a priority and is supported through extensive training and development opportunities open to all employees.

We’re an inclusive organisation that reflects the diverse communities we work with and positively encourage applications from all sectors of the community.

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