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NB: This vacancy closed to applications on 02/03/2020.

Applications Support Analyst

Job Reference: 390-COR-1165

Southend University Hospital NHS Foundation Trust
Digital Services
Southend on Sea
£30,401 - £37,267 per annum

Mid and South Essex health and social care organisations serve a population of around 1.2 million people. Within the health system currently, there are three acute hospitals trusts including Basildon & Thurrock University Hospitals NHS Foundation Trust, Mid Essex Hospitals NHS Trust and Southend University Hospital NHS Foundation Trust with a combined income of c£945 million. Recognising that greater collaboration across this part of Essex is required to solve long standing financial, quality and operational challenges, agreement was reached in a number of stages since 2017 to work in an increasingly collaborative way between the Trusts to undertake the reconfiguration of clinical services, supported by an "in common" governance and leadership structure. Since early 2017 we have benefitted from a single executive team across the three organisations. Since January 2019, all of our Trust Boards and our committees meet "in common" only as a matter of course.

In January 2018, the Trust Boards with support from commissioners and from our regulators including NHS Improvement, to pursue a merger of the three organisations. Subject to regulatory approval, we will merge in April 2020 to become Mid & South Essex University Hospitals – a new single organisation, having university teaching and NHS foundation trust status. The new organisation presents an ideal opportunity for you to take a leading and influential role both internally and externally within a health and social care system

Here at Southend University Hospital we strive to provide high quality care for every patient, every time.

We would be nothing without our staff. So it goes without saying that when it comes to recruiting new team members, we're looking for the best. We encourage staff to be innovative, to challenge the "as is" and to always put patients first.

We want staff who will live our trust values every day.

Care with compassion, Working together, Professional and accountable

Reporting to the Application Team Lead the Application Support Analyst is the Digital Service Owner for a number of application systems, representing these Digital services across the Trust and responsible for the day-to-day management of those services. As a key part of a dynamic and evolving service department the Application Support Analyst will have a strong customer focus, sharing in the ownership of the complete life cycle of the supported applications.

The Application Support Analyst is responsible for providing support to the Information Asset Owners (IAOs), Administrators (IAAs), and Super Users of Trust Directorates to assist them in managing and using application systems in the delivery of their business functions.

To fully support the IT Service Desk in the resolution of incidents, problem investigations and fulfilment of service requests liaising with 3rd party suppliers as necessary.

To act as the point of escalation (notification) for major incidents, service failures or customer complaint regarding the digital services supported and responsible for updating relevant digital management leads and on-going customer liaison until resolution.

The ability to show tact and empathy to Trust staff facing difficult situations is required.

The post holder must possess a sound understanding of Digital terminology and Digital service disciplines and endeavour to keep abreast of digital developments which might affect service delivery

For further details / informal visits contact:

Nick Butler

The three NHS trusts within the Mid and South Essex University Hospitals Group (“the Group”) are planning to formally merge on 1st April 2020.

Whilst your application may be for a position at one of the three Trusts within the Group, in the event that the merger takes place and you are employed on or after 1st April 2020, your employment will transfer into the Group under the protection of the Transfer of Undertakings (Protection of Employment) Regulations also known as TUPE.

Your contractual employment rights will be unaffected by this transfer.

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