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NB: This vacancy closed to applications on 20/02/2020.

IT Service Desk Engineer

Job Reference: 350-IM2272959

Employer:
Mersey Care NHS Foundation Trust
Department:
Administrative & Clerical
Location:
Saturn House, Liverpool
Salary:
£21,089 - £23,761 per ann

Mersey Care NHS Foundation Trust provides specialist inpatient and community mental health, learning disabilities, addiction services and acquired brain injury services for the people of Liverpool, Sefton and Kirkby, Merseyside. We also provide community physical health services in Liverpool, Sefton, secure mental health services for the North West of England, the West Midlands and Wales and specialist learning disability services across Lancashire, Greater Manchester, Cheshire and Merseyside.

We work closely with service users, carers and partner organisations, we've been able to make real improvements to our diverse range of services, from health and social care, right through to high secure provision. This passion to improve has been recognised by the CQC who have recently rated us “Good”.

Mersey Care’s vision and values drive our organisation and the way we work together to deliver services. Applicants will be expected to demonstrate during recruitment, and any subsequent employment with the Trust, that their behaviour supports our values of Continuous Improvement, Accountability, Respect, Enthusiasm and Support (CARES).

The CQC stated “It was clear that most staff across the organisation understood, and were committed to, the vision and values of the organisation. These were well communicated and the work to win both hearts and minds was apparent”.


Founded in October 2006, NHS Informatics Merseyside is an established NHS healthcare technology organisation based in Merseyside, North West England.

Our role is to ensure technology and innovation is used effectively as an enabler to better health and care – helping to drive efficiency and support new models of care through improved and more collaborative ways of working.

We are proud to be one of only two health care organisations globally to achieve 4 star certification from the Service Desk Institute. (SDI) SDI’s Service Desk Certification programme is the only industry, standard based accreditation programme designed specifically to certify service desk quality.

The post holder will be required to respond to and resolve incidents and service requests within SLA defined timescales and will provide 1st / 2nd line support as part of the Service Desk function. This role is highly visible, and requires a combination of IT technical skills, customer care, and business awareness - the Service desk being the single point of contact for all customer communications. The post holder will be required to respond to service desk phone calls, Live Chats and Self Service portal incidents, monitoring other routes to the service desk, record incidents following clearly defined procedures, and resolve the majority of incidents at first point of contact. The role encompasses reactive and pro-active elements of Incident management as defined in the IM Incident Management process.

1 post advertised for 37.5 hours per week- Monday to Friday with a shift pattern as follows:

8:00am - 4:00pm for one week

8:45am - 4:45am for one week

9:30am - 5:30am for one week

Interviews are planned for: Early March 2020

 

 

For further details / informal visits contact:

Bev Bromilow on 0151 296 7055 or Sarah Deane on 0151 296 7596




Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.

We welcome applications from reservists and ex-armed forces as we recognise the benefits of the values, skills, training and experience that they bring to their work with us.

Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.

We reserve the right to close any vacancies from further applications when we have received a minimum amount of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

DBS Update Service

Mersey Care NHS Foundation Trust expects that all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service. You will be required to enrol for this service for a small annual fee of £13 per year and maintain registration.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to Mersey Care NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system.

For further information about how we handle personal data please refer to the GDPR Privacy Notice in the additional documentation section of this vacancy.


Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the current Resident Labour Market Test which will be in place until the end of December 2020. UK Visas and Immigration requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Guidance can be found here Criminal Records Checks For Overseas Applicants



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