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NB: This vacancy closed to applications on 28/02/2020.

Regional Service Manager - ARP

Job Reference: 202-A-20-11894

South Western Ambulance Service NHS Foundation Trust
Ambulance Radio Programme
Home based with regular travel
£52,306 - £60,983

Job Summary

The Ambulance Radio Programme (ARP) is hosted by the South Western Ambulance Service. It delivers radio based mobile communications services to all English Ambulance Trusts.ARP is now working with a National cross government programme entitled the Emergency Services Mobile Communications Programme (ESMCP) which has been established with the remit of delivering the future national mobile communication capabilities for all emergency services. ESMCP is hosted by the home office and has representation from all the emergency services. Two new programmes have been established Control Room Solution (CRS) and Mobile Data Vehicle Solutions (MDVS). Both Programmes will need to closely adhere to the timescales of the ESMCP delivery to ensure critical communications are maintained.

We have an exciting opportunity to join our team as a Regional Service Manager. The Regional Service Manager will work within a national Service Management organisation and will provide support and assistance to a small number of Ambulance Trust throughout the life of the services. They shall be the primary interface between the Ambulance Trusts and the rest of the ARP in life service team. There will be a team of four Regional Service Managers covering the English Ambulance Trusts. The RSM reports to the Head of Service Delivery and is within the National In Life Service team. We have 3x vacancies available in the Regional Service Team.

Key Responsibilities/Duties of this Role will Include (but aren’t limited to):

For Assigned Trusts:

  • Provide ownership of supplier performance within Service Management and work in collaboration with suppliers to achieve improved service for their assigned NHS Ambulance Trusts.
  • Own the delivery and assurance of Service Delivery products, in regard to suppliers, managing any contingency plans as required.
  • Own integrated Capacity, Service Continuity and Availability strategies and plans for their assigned Trusts
  • Lead performance management processes and focussing on past service performance, trends and future forecasts
  • Lead and drive the negotiation/resolution of complex service management issues and disputes involving suppliers and users, arbitrating and reconciling the supplier, service and customer views of the service
  • Assure Supplier quality, process and output for Capacity Management, including the assurance of Capacity Plans, models and capability and scalability assessments. Ensure testing and baselining activity, alongside business forecasts are fully integrated with Supplier Capacity Management processes. This should be in line with Capacity Management best practice, contractual agreements, and industry and British standards.

General Responsibilities:

  • Be the service wide specialist for one or more of the capacity management, availability management, quality management, configuration management, change management, risk and issue management
  • Support Change and Release activity, through review and assurance of Supplier processes, plans and deliverables.
  • Support service improvement activity, own the improvement to KPI’s
  • Build strong relationships with Police and Fire Service/Firelink, as well as other users of the Airwave service.
  • Support the development and adherence to supplier policy.
  • May be required to take part in a National “On-Call” rota, providing advice and guidance to ambulance trusts and liaising with Airwave outside normal working hours.
  • Represent the programme on various working groups, user groups, and other groups as required and appropriate.

Communication and Relationship Skills:

  • The role requires well developed communications and relationship management skills. The post holder will be required to maintain relationships with a range of suppliers, ambulance trusts, the wider NHS and other emergency services.
  • ARP delivers critical communications to the Ambulance service and hence the discussion of issues related to its delivery may be sensitive and contentious and will take place in a highly emotive atmosphere.
  • Resolution may require failings to be identified within the in-life team and external organisations, the recognition of such failings and the agreement of the actions required to address them can take place in a hostile, antagonistic and highly emotive atmosphere.
  • Facilitation of strong collaborative working between the separate teams delivering the ARP service to specific Trusts including Ambulance Trust staff and suppliers to ensure that the service is successfully delivered shall be one of the post holder’s key responsibilities.

Education/Qualifications required for the role include (but aren’t limited to):

  • ISEB Foundation Certificate in Service Management
  • Membership of professional bodies such as itSMF, BCS
  • Formal qualification in Service Continuity Management
  • Previous experience (Paid/ Unpaid relevant to job)
  • Proven experience of working as a manager for at least one discipline such as Implementation Management, Service Continuity, Business Continuity, Capacity, Service Level or Availability Management
  • Experience of working at Senior Level within the NHS, preferably in an ambulance service environment.
  • Management Experience of producing assessments for senior management
  • Experience of Supplier Management
  • Significant experience of working within a large-scale service management structure


What we offer in addition to a competitive salary you can look forward to the following benefits:

  • 27 days annual leave entitlement increasing with service
  • NHS Pension Scheme
  • A range of NHS Discounts covering, for example, shops, restaurants, gym, mobile phones, and insurance


Further information is available within the job description.

South Western Ambulance Service NHS Foundation Trust (SWASFT) was the first Ambulance Trust in the country registered as a NHS Foundation Trust (FT) demonstrating the highest levels of service quality, performance and financial management. SWAST delivers high performing emergency and urgent care to the residents and transient population of Cornwall and Isles of Scilly, Devon, Dorset, Bristol, Wiltshire, Gloucestershire and Somerset along with NHS 111 service in Dorset.

SWASFT offers consistent high-quality, locally responsive and trusted care to patients, ensuring long-term sustainability and financial strength for the future.

South Western Ambulance Service NHS Foundation Trust reserve the right to close this vacancy early, should we receive sufficient applications.

If you are shortlisted for this post, we will send you a direct email to the address entered on your application form. Please ensure you check you Junk items.

We will also send messages through your NHS Jobs account, to keep you updated on your application process. To access emails from us via NHS Jobs, please log into your account, and go to 'My Applications'.

I am sure that you will appreciate the financial pressures on NHS organisations and our desire to prioritise resources into patient care. Whilst we would wish to respond to all correspondence, we are unable to contact candidates who have not been shortlisted for interview. If you do not hear from us within 4 weeks of the closing date, you should assume that you have not been successful on this occasion.

South Western Ambulance Service NHS Foundation Trust is working towards equal opportunities. Due to under representation within the Trust we would particularly welcome applications from minority ethnic groups, women and those with a disability.

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