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NB: This vacancy closed to applications on 25/02/2020.

Service Manager - Primary Care

Job Reference: J130-A-20-1394

Cumbria Health on Call (CHoC)
£30k per annum


We provide out of hours (OOH) primary care and Extended Access appointments to the population of Cumbria (500,000 people over a land mass of 2,613 square miles), working out of 12 clinical sites. Our core bases are:

  • Kendal
  • Barrow
  • Whitehaven
  • Carlisle
  • Penrith
  • Wigton

Rated as ‘Outstanding’ by the Care Quality Commission we pride ourselves on working as one team to deliver high standards. Our social mission is “to achieve excellence in the care of our patients by providing a safe and caring high quality service that’s easily accessible.”

Working for CHoC can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.

Listen to your heart. Have the work life balance you'd love.

We are looking for a highly motivated Service Manager to work in our small primary care development team.

The Service Manager will be involved in the planning and delivery of the Extended Access service in Cumbria and supporting the primary care development initiatives of the organisation.

To be successful in this role you will need to be a proven leader with strong team working and team management experience within a complex organisation. You will be confident in working with other stakeholders in a multi-agency work environment and be able to command the respect and trust of others, building strong and meaningful relationships.

The Service Manager will have a diverse workload meaning that excellent time management, organisation and prioritisation skills will be essential. The role will include some evening and weekend working and the ability to be flexible is therefore a key consideration.

The roles and responsibilities of the Service Manager will be as follows:

  • Responsibility for the day to day smooth operational running of the service
  • Recruitment and supervision of staff in partnership with HR and Clinical Leads
  • Working with the Primary care Development Manager and Commissioners in order to plan service delivery
  • Project management and monitoring as required
  • Involvement in risk management and health and safety implementation at sites
  • Actioning issues highlighted on the annual health and safety report
  • Production of business cases and analysis reports as required
  • Working with the Primary Care Development manager and support officer to ensure that there are adequate systems in place to monitor and measure performance
  • Ensuring that resources are utilised efficiently
  • Working on primary care initiatives
  • Supporting general practice within the CHoC portfolio
  • Working with the GP Quality Lead to ensure that appropriate audits are undertaken
  • Engaging with GP Practices to ensure appropriate utilisation of the service
  • Planning and delivering training for GP practices and CHEA staff
  • Promoting the service to external organisations and members of the public
  • Gathering patient service user
  • Carrying out administrative duties including development and updating of job descriptions, Standard operating Procedures and other operational guidance
  • Working with the Nurse Clinical lead to ensure that staff are appropriately trained
  • Ensuring that staff have access to appropriate and fully functioning clinical equipment
  • Obtaining and acting on patient and staff feedback
  • Working with senior management team as an on call manager for the organisation on a rota system
  • Being involved in other aspects of the service e.g. carrying out mock CQC inspections

If this sounds like the role for you and you possess the necessary skills and experience as outlined in the attached job description and person specification, we would be delighted to hear from you.

If you would like to discuss the role further please contact Anna Sives, Primary Care Development Manager via email or phoning the CHoC Office 01228 514830

Please note the closing and interview dates for this post.


“Cumbria Health on Call Limited is a data controller and will process your personal data as part of the recruitment process. We take steps to safeguard your personal data and details of our processing activities can be found in our recruitment privacy notice which can be accessed via www. . If you would like a hard copy posting to you please contact us.”

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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