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NB: This vacancy closed to applications on 27/02/2020.

IT Service Desk Analyst

Job Reference: 186-176-20-IMT-BL

Nottinghamshire Healthcare NHS Foundation Trust
£18,813 - £20,795 per annum

Nottinghamshire Healthcare NHS Foundation Trust. Honesty, Compassion, Trust, Respect, Teamwork.

We are recruiting to strengthen our response during the Coronavirus outbreak.

We are a provider for Mental health, intellectual disability and specialist mental health services, community physical health for adults and children, prison health and our low, medium and high secure hospitals including Rampton Hospital.

Previous applicants should not apply

An opportunity has arisen within the Customer Services section of the I.T. Department for the post of Service Desk Analyst from April 2020

You will be working on the service desk based at Duncan Macmillan House providing first-line support to the Trust’s computer users.

The role involves the following activities:

Logging, monitoring and escalating of incidents & service requests through to resolution; using technical knowledge, skills and experience based on ITIL v3 best practice.

Maintaining Incident and Service Requests, logging, monitoring and diagnosing IT issues for all Trust systems.

Resolving basic incidents and service requests at first point of contact;

Escalating calls, when required, to second and third line support as appropriate.

We are seeking a reliable, energetic individual to provide an efficient and effective service as a Service Desk Analyst. The person will gain insight into the workings of a modern IT department and will be able to gain and develop knowledge of the Health Informatics Service.

The successful candidate must have excellent verbal and written communication skills with a broad understanding of PCs and related hardware. Prior experience of working in a call centre and customer facing environment is essential.

For further details / informal visits contact:

John Barratt, I.T. Service Desk Manager, 0115 969 1300 ext. 14389

*The closing date given is a guide. We reserve the right to close the post early.

Preferential consideration will be given to employees of Nottinghamshire Healthcare NHS Foundation Trust currently declared ‘at risk’. Medical and Non-Executive Director posts are exempt from this criterion.

The Trust believes in treating everyone with dignity and respect and encourages applications from all sectors of the community. We guarantee an interview to candidates with disabilities who meet the minimum essential criteria. We positively encourage people who have experienced mental health problems to apply for a role within the Trust.

When you apply for a position with the Trust using NHS jobs you will be contacted by E mail regarding invitation to attend interviews. Please note any further correspondence regarding any offer of employment and contract will also be sent to the email address provided on NHS Jobs.

In submitting an application form, you authorise Nottinghamshire Healthcare NHS Foundation Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.

All new starters from 1st January 2019 payslips/P60’s will only be available electronically via MyESR Employee Self Service.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Therefore, convictions which would otherwise be considered as 'spent' will also be checked as part of an Enhanced DBS Disclosure.

For eligible posts, satisfactory DBS disclosures are mandatory before commencement of employment within the Trust.

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