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NB: This vacancy closed to applications on 02/03/2020.

Patient Administrator

Job Reference: 428-ATR11163

Poole Hospital NHS Foundation Trust
Poole Hospital NHS Trust, Poole, Dorset
£18,813.00 - £20,795.00 pa pr

Where are you heading?

Poole Hospital offers all you need to start or develop your career

Come and join us at Poole Hospital NHS Foundation Trust. Not only is it a great place to work; it's also a wonderful place to live. The town has great transport links, a bustling quay and some of the best beaches in England. You’ll also have easy access to the Dorset countryside, renowned for its areas of outstanding natural beauty and the spectacular Jurassic Coast, ideal for sports and outdoor activities.

Poole Hospital is one of the largest employers in the region and highly regarded across the NHS, consistently featuring within the top twenty per cent in both national patient and staff satisfaction surveys. We pride ourselves on positive team work, professional development and support staff to reach their fullest potential. All of this is underpinned by our unique philosophy, The Poole Approach, which pledges that we will strive at all times to provide friendly, professional, person-centred care with dignity and respect for all.

This is an exciting time for our staff, following a recent review of healthcare services in Dorset which will see major changes to the way healthcare is provided in our region. As one of the two acute NHS providers in the east of the county, our services will be closely linked to those provided at the Royal Bournemouth & Christchurch Hospital NHS Foundation Trust. We’re working in close collaboration to deliver excellent emergency and planned care over the two sites, for the people of east Dorset.

It is anticipated that the Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust and Poole Hospital NHS Foundation Trust will merge in the summer of 2020 to form East Dorset Hospitals NHS Foundation Trust. It is a condition of employment that all staff being recruited in the period before merger will work across all sites pre and post-merger.

The Outpatient Administrator role provides a caring service to our patients.

The role involves providing an appointment booking service, liaising with Consultants, medical secretaries, the Primary Care Trust and other departments in the Trust.

The Administrators book patient appointments from referral letters and are the first point of contact on the patient's pathway through the hospital.

The role involves data input, providing an efficient telephone service and assisting patients with their appointments. You will also be required to provide a welcoming receptionist service to our patients attending the Outpatient clinics, which includes checking patient's details, booking follow up appointments and ensuring the clinics are ready for the clinicians and patients.

To succeed in this role you will need to possess good communication skills and have a passion to deliver outstanding service to our patients. Accuracy and attention to detail are essential requirements together with the ability to multitask in a busy environment. Good team skills are also an essential requirement.

The Outpatients Department is an exciting place to work in and for many patient's the 'window of the hospital'. We look after approximately 200,000 patients per annum and aim to provide an excellent and caring service at all times. It is a friendly environment with the administrators providing clerical support to our clinical colleagues. The department operates between the hours of 07.30 and 18.00 and staff work on a rotational shift basis.

If this job requires you to have a DBS check to enable you to properly fulfill the requirements of the job, on appointment you will be required to repay the cost of obtaining a DBS check and this amount will be reclaimed from your salary.

We are offering a 37.5 hr per week role 12 month fixed term

Closing date: 2 March 2020

Provisional interview date: 10 March 2020

For further details / informal visits contact:

Karen Rogers - 01202 263004

Bobbie Shaw - 01202 665511 extension 8902

Unless otherwise stated in the advert text, all applications for this post need to be made ONLINE. To apply for this position please click the “Apply for this job” button at the end of the advert and log in/register with this site as directed. Please ensure that you read the Job Description/Person Specification carefully and complete the supporting information section of the application form. Please note that this vacancy may close before the advertised closing date if a high volume of suitable applications are received.

Poole Hospital NHS Foundation Trust is committed to safeguarding and promoting the welfare of children/young people and vulnerable adults, and therefore criminal record checks will be undertaken for successful candidates as applicable to the position. Where this applies and you are successfully appointed, you will be required to repay the cost of obtaining this check via a deduction from your salary.

Please note that we use a third party system (TRAC) to process all job applications. After applying via NHS Jobs, your submitted application will be imported into this system and all subsequent activity and communication regarding your application will be managed via Please ensure you read our ‘Supplementary Privacy Notice for Recruitment Processes’ and any other guidance we have published on the right of this advert under ‘Additional Documentation’. By applying for this post, you agree to your information (and any attachments) being transferred from NHS Jobs to TRAC, and processed in the ways described in our privacy notice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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