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NB: This vacancy closed to applications on 20/02/2020.

Assistant Performance and Operations Manager - Outpatients

Job Reference: 387-WC-4129-GB

University Hospitals Bristol NHS Foundation Trust
Outpatients - Paediatric Specialities
Bristol Royal Hospital for Children, Bristol
£24,214 - £30,112 pa

There really has never been a more exciting time to join us; University Hospitals Bristol NHS Foundation Trust and Weston Area Health NHS Trust joined together as one organisation on 1st April 2020. Our newly merged Trust has a combined workforce of over 13,000 staff, aiming to deliver exceptional local services for local people and specialist services across the South West and beyond. Together, we form one of the largest NHS trusts in the country.

Band 5 Assistant Performance and Operations Manager - Outpatients

Are you looking for a challenging but rewarding role? Do you thrive in a fast paced environment? Do you want to make a contribution to the NHS and the provision of healthcare in your local community?

We are looking to recruit a Band 5 Assistant Performance and Operations Manager who will be responsible for overseeing the Outpatient Services at Bristol Royal Hospital for Children.

Your day to day duties will include, but are not limited to:

  • To act as line manager to the outpatient booking co-ordinators, receptionists and clinic prep department.
  • To utilise problem-solving and analytical skills to co-ordinate all outpatient bookings, in accordance with agreed guidelines and processes, ensuring the efficient use of clinic capacity.
  • To attend Divisional outpatient meetings and ensure that tasks identified as a result are completed.
  • To be responsible for the day-to-day management of the Admin Team including staff discipline, absence and sickness monitoring, Individual Development and Performance Reviews, training and Health and Safety issues.
  • To work closely with the Performance & Operations Manager on all aspects of outpatient performance management and administration.
  • This post is permanent and would be a fantastic opportunity for someone who wishes to expand their knowledge and experience in managing and leading the administrative teams in a demanding and rewarding environment.

The ideal candidate will:

  • Have strong communication skills and the ability to confidently communicate to key stakeholders
  • Have previous experience in administration roles within a healthcare setting
  • Ideally have previous experience working in an NHS setting although this is not essential
  • Have a flexible working approach

In reward for your hard work and dedication we offer:

  • 27 days holiday allowance + Bank Holidays
  • Support with on-going training and development
  • Industry leading pension scheme
  • Access to a multitude of discounts in local and national companies

For further details / informal visits contact:

Ursula Emery, Performance & Operations Manager, 0117 342 8902 or


University Hospitals Bristol and Weston NHS Foundation Trust is CQC rated Outstanding. As one of the largest acute Trusts in the country and the major teaching and research centre for the South West, we have over 13,000 staff, over 100 different clinical services. Working in ten hospitals across Bristol and Weston, we offer a wide range of careers and jobs. Together we support the delivery of excellent care to the people of Bristol, Weston and beyond.

Our hospitals are based across Bristol and Weston-super-Mare, meaning you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, with easy access to all that the South West has to offer.

UH Bristol and Weston is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.University Hospitals Bristol and Weston NHS Foundation Trust is an equal opportunities employer actively working towards a diverse workforce. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.


  1. Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. We may also contact you by texting the mobile number, if provided, on the application form. Due to high volumes of applications, vacancies may be closed before the closing date.
  2. As a guide interviews should usually take place within 3 weeks of the closing date.
  3. When providing employment reference details, please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the current Resident Labour Market Test which will be in place until the end of December 2020. UK Visas and Immigration requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Guidance can be found here Criminal Records Checks For Overseas Applicants

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