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NB: This vacancy closed to applications on 23/02/2020.

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Senior Referral Service Administrator

Job Reference: 461-CCG-5491HB

Bristol, North Somerset and South Gloucestershire CCG
461 431146 Commissioning Schemes
£21,089 to £23,761 pa

The Bristol North Somerset and South Gloucestershire (BNSSG) CCG have a membership of 80 GP practices, which serve a population of a million people. Our mission is to make healthcare better for everyone that lives in BNSSG. We will do this by putting people’s needs at the heart of our decision making and ensuring that the voice of local people shapes what we do as we seek to get the very best value from the resources we have available.

The values of our organisation are:

  • We act with integrity

  • We support each other

  • We embrace diversity

  • We work better together

  • We strive for excellence

  • We do the right thing


A great opportunity within the BNSSG (Bristol, North Somerset and South Gloucestershire) Referral Service have arisen, to be part of a growing team delivering an innovative service for patients and local GPs. The Referral Service has been gradually expanding and rolling out its support to cover South Gloucestershire practices since spring last year and is hoping to support all GP practices in BNSSG during the course of next six to nine months. The service is staffed by a team of highly skilled and trained administrators and local clinicians who are responsible for ensuring that all GP referrals to secondary care are directed to the most appropriate service for the patient first time.


The referral administrator is responsible for all administrative elements of the referral management and triage process which requires working in a swift and professional manner to ensure the GP triager’s time is used to focus on clinical, not administrative tasks. The team supports practices and patients with the hospital appointment booking system, E-Referral and any referral queries or problems. The referral administrator will offer support with the Choose and Book process by responding to enquiries and performing regular quality checks. Being part of an innovative service means you will need to be very flexible, both in your attitude to your daily work and in very practical ways. You will be willing to learn new ways of working, have a strong clerical, customer-focused background, with significant experience of working in an office environment and of dealing with the public. Excellent knowledge of Microsoft office computer systems and an eye for detail is essential and knowledge of the NHS E-Referral system and experience of working in the NHS is essential.


For further information please contact Hana Cavill or Katy Kearley on 0117 900 2566.

We are committed to ensuring that disabled people are afforded equality of opportunity in all stages of the recruitment process and we guarantee an interview to candidates who declare they have a disability and meet the minimum criteria of the post

Please note:

  • This vacancy may close early if sufficient applications are deemed to have been received.
  • Pre-Employment checks are undertaken on all successful applicants prior to commencement in post

If you apply for a position with this us, you may be contacted via the NHS Jobs website or via email. This includes invites for job interviews and offers of employment. We therefore recommend that you regularly check your NHS Jobs and email accounts.

If you apply for this vacancy and have not received a communication from this organisation within four weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it may be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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