Tell us whether you accept cookies

We use cookies to collect information about how you use the NHS Jobs website. We use this information to make the website work as well as possible.

Return to search

NB: This vacancy closed to applications on 28/02/2020.

Patient Care Advisor - Oxford

Job Reference: J145-A-19-1329

Healthshare Clinical Services
Oxfordshire Admin

We are an entirely clinically-led team with a passion for improving the effectiveness of NHS care. Formed in 2009 from a core of ex-NHS clinicians determined to innovate and develop services built on the latest evidence and exceptional care, we have grown to be one of the largest providers of community-based care working exclusively with the NHS.

Our team of nearly 300 includes Consultant Doctors, Specialist Physiotherapists and Rehabilitation and Exercise specialists.



Patient Care Advisor

Salary £18,500


If you have the passion to deliver an excellent patient experience coupled with an understanding and respect for patient confidentiality, you might be exactly who we're looking for!

Healthshare is a clinically led, independent provider of innovative NHS Services.

We are seeking a Patient Care Advisor to join our busy but friendly team in our Oxford service.

You will be on the phones with patients booking patient’s physiotherapy appointments and operating patient booking systems. You must be able to deal with complex cases, sensitive information and interact with patients to deal with their enquiries. Prior experience of high volume call handling, call management and entering data into a number of systems is beneficial. Knowledge of SystmOne is an advantage but not essential.

The right candidate will be computer literate, well organised, reliable, have a confident and friendly telephone manner with an ability to cope under pressure.

We are looking for a full time permanent candidate, working 40 hours per week. We offer flexible work patterns. The call centre’s core opening hours are from 07:30 to 19:30 which may include Saturdays. Interviews will comprise of competency and values-based questions.


Like the sound of this job? Don't miss out - apply now!


Healthshare actively promotes equal opportunities and is committed to promoting diversity within its workforce. It is committed to developing a variety of flexible working arrangements, such as job sharing.

Please note we reserve the right to close vacancies early if sufficient applications are received before the closing date.

Due to the high number of applications we receive, we are unable to reply to everyone, therefore applicants should assume they have been unsuccessful if they have not been contacted by 2 weeks after the closing date.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.

SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Investors in People Gold Logo
  • Positive about Disabed People Logo
  • Improving Working Lives Logo
  • Mindful Employer Logo
  • Smoke Free Logo
  • Age Positive Logo
  • Stonewall Logo
  • Apprenticeships Logo