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NB: This vacancy closed to applications on 23/02/2020.

PALMS Urgent Responder

Job Reference: 812-PALMS-19-DUTY-A

Hertfordshire Community NHS Trust
Duty Triage, Mental Health
St Albans Children's Centre and QEII Hospital, St Albans and Welwyn Garden City
£37,570 - £43,772 per annum

Voted one of the best places to work by the Health Service Journal (HSJ), Hertfordshire Community NHS Trust (HCT) is one of a new generation of NHS Community Trust’s working across Hertfordshire. We provide a range of health services for adults and children who live across Hertfordshire.

Our services are vast and range from school nursing and health visiting for children and young people, to district nurses, diabetes services, rehabilitation in community hospitals, as well as other specialist services for adults and children. We deliver our services in people's homes, children's centres, local health centres and in its community hospitals. We employ around 2,500 members of staff who are at the forefront of NHS care and support.

We are committed to promoting equality of opportunity and encourage applications from candidates from a diverse range of backgrounds. We support staff to achieve a better work-life balance through a variety of flexible working arrangements.

We are committed to safeguarding children and vulnerable adults and expect all staff and volunteers to share this commitment. Our Trust Values underpin the work we do each day, and we welcome applicants who share the same values.

The Positive behaviour, Autism, Learning disability, Mental health Service (PALMS) has secured additional funding to support children and young people (CYP) and their families in crisis. We are looking to recruit 4 PALMS Urgent Responders to join our ever growing team as we develop this new pathway. The PALMS’ Urgent Responder is a new role, supported by CAMHS’ Commissioners, in recognition of the need to be increasingly responsive to the needs of the PALMS’ population at times of high distress.

PALMS offers individually tailored support for CYP, aged 0-19 who have a global learning disability and/or Autistic Spectrum Disorder, helping families to manage challenging behaviour and/or to support mental health needs. PALMS aims to keep children and young people with their families within Hertfordshire thereby improving outcomes for all family members. PALMS provides early intervention where necessary and intensive support to families reaching crisis with a step up and step down approach throughout their care journey. Interventions include workshops, groups, individual therapy, and therapeutic work with parents/carers/siblings.

We are seeking to appoint 4 motivated and forward thinking mental health professionals who can work flexibly and are committed to supporting Children and Young People (CYP) and their families across Hertfordshire. We would welcome applications from Mental Health professionals working in a range of settings including Nursing, Clinical Psychology and Social Work.

PALMS is a friendly, cohesive and proactive team who value feedback. We empower all team members to contribute to the continuous development of the service and welcome innovation and change.

The ideal candidate will be:

  • Able to provide a comprehensive screening and triage service to children and young people and their referrers resulting in safe and appropriate clinical decisions and appropriate intervention.
  • Able to undertake priority assessments, related to difficulties within the PALMS’ remit, to determine the needs of the CYP, including whether it is safe for them to return to their home.
  • Able to function as an effective member of the multi-disciplinary PALMS team and to work as an autonomous PALMS clinician providing specialist and holistic assessment and intervention, when appropriate, with CYP and families.
  • Able to act as a senior professional in the post holder’s field; providing supervision and training to other PALMS clinicians.
  • Able to maintain a high degree of professionalism when working in settings where there is a highly emotive atmosphere.
  • Flexible in their approach and have resilience under pressure
  • Able to work both in a team environment and autonomously
  • Able to maintain a high degree of professionalism when working in settings where there is a highly emotive atmosphere.

We can offer you:

  • Regular appraisal, personal development planning and opportunities for continuing professional development. This includes specific support with regards to fulfilling the PALMS’ role such as co-facilitating workshops.
  • The opportunity to request to attend events that are within the PALMS remit.
  • A planned approach to being able to undertake core PALMS Clinical tasks from shadowing through to autonomously undertaking.
  • Opportunities to work closely with a multi-disciplinary team and learn from other evidence based frameworks and approaches.
  • Involvement in service development including undertaking clinical audits, project work and service forums.
  • Opportunities to provide clinical supervision and line management to other members of the PALMS team as appropriate.
  • 27 days annual leave, 29 if you have worked for the NHS for 5 years and 33 if you have worked for the NHS for 10 years, in addition to 8 days bank holidays.
  • Entitlement to the NHS pension scheme

The posts will be Fixed Term for 2 years ending in October 2021 and be based initially in St Albans or Welwyn Garden City, however with all roles in PALMS, travel across Hertfordshire will be required.

Interviews 6 Mar 2020 at Sandridge Gate

A full valid driving license and access to a car to use regularly for business purposes is essential (unless you have a disability as defined by the Equality Act 2010).

Please note there will be a group task at the beginning of the day which all candidates will need to attend. Successful candidates will then be invited to return for their individual interview later in the day. Timings will be allocated on the day.

For further details / informal visits contact:

Anna Dillon, Consultant Clinical Psychologist and Service Lead, Hertfordshire Community NHS Trust on 01727 732007 or email:

After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to Hertfordshire Community NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system.

We will communicate any interview arrangements with applicants via e-mail so it is advisable that you check the email address you give on your application on a regular basis.

All new appointments (excluding all Medical & Dental doctors) are subject to 6 months’ probation period.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

If you are successful at interview, then it is normal practice for our recruitment service to request your references as soon as possible.

All references from current and previous employers, will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application being delayed.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.

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