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NB: This vacancy closed to applications on 30/01/2020.

Health & Justice IT Systems Trainer

Job Reference: 884-ICT-53

NEL Commissioning Support Unit
SystmOne Prison Trainer
North West
£37,570 - £43,772 pa inc.

NEL Commissioning Support Unit is an ambitious and innovative organisation that provides expert support and advice to NHS and other organisations to assist the delivery of improved health services. We deliver an extensive range of services including contracting, analytics, clinical services and ICT to name a few.

Our clients are based across London, Essex, Kent, Surrey, East Anglia and other parts of England.

We aim to be a trusted advisor and indispensable partner for our customers. We want to be an organisation that is thought of positively by people who work for us and with us and has a clear set of ethics and values that underpin everything we do.

An exciting opportunity has arisen for a talented and experienced accredited SystmOne Prison trainers to join the national Health & Justice team, the role will be based in the North West, with Regional responsibilities for the North West Secure Estate and some sites within the West Midlands Secure Estate.

As Health & Justice IT Trainer you will be responsible for delivering a range of IT training programmes within the Health & Justice physical environments throughout England. These include but not limited to: Prisons, Secure Children’s Home’s and Immigration Detention Centres. You may also be required to provide training to other customer groups such as Corporate, CCGs, GPs and any other customer group that joins the CSU in future.

You may be asked to support the development of written training materials, including the updating of existing training documentation, in line with the TPP SystmOne maintenance cycle (MMR), creation of new training materials to support Business As Usual (BAU), First of Type (FOT) and system upgrade projects. You may be asked to support the maintenance of the NEL e-learning portal, support the uploading of training documents and support the creation of internal staff and end user login accounts.

Additionally, you will also provide classroom and 1:1 training and you may be asked to support the development of e-learning packages in relation to the Health & Justice Training programmes and any other future customers. Further, you will be expected to design and update a full range of IT Training programmes for all of NEL's customer groups with a focus on Health & Justice SystmOne.

The incumbent will be involved in the testing of pre-release software modules and the writing of release notes or on line content. You should have experience of evaluating Training Needs Analysis data in order to design courses that reflect the requirements gathered from this type of data. You will be expected to deliver training using a variety of non-traditional training methods such as remote telephone support, remote computer support and e-learning.

You will possess clear articulate communication skills and have the ability to work on your own or as part of a team. You should have good IT skills and have the technical ability to set up a training environment in remote locations. Experience of e-learning software and the creation of on-line learning, including the use of Captivate.

As the role involves working within secure locations, the role and any offer of employment is subject to successful clearance, and on-going maintenance of this clearance, of the following additional checks:

  • Enhanced Level 2 National Offender Management Service Vetting
  • National Security Clearance (NSC)

Whilst this post is based in the North West and the West Midlands, the HJIS programme is nationwide so the role will involve travelling extensively; NEL will reimburse travel expenses. However, the post holder must be flexible during the working week and prepared to travel and stay away from home during the week, even at short notice. A clean driving licence is also essential.

You will normally be required to work within your geographic area, all trainers must be flexible and expected to cover other members of the team, and therefore you must be prepared to travel across the UK to deliver training should this be required.

It should be noted that due to the setting of the programme within the secure residential estate (and all the restrictions and limitations that come with that), there may be some need for working at unsocial hours to fit in with the various requirements of the sites.


For further details / informal visits contact:

Victoria Smith, Health & Justice Training Manager

We are committed to promoting equality of opportunity, celebrating and valuing diversity, ensuring our people are truly representative of the communities we serve. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender reassignment, marriage or civil partnership, pregnancy and maternity.

NEL is a Disability Confident Employer; applicants with a disability who meet the essential criteria on the Person Specification will be invited to interview. For a confidential discussion about support during the recruitment process or any reasonable adjustments you may require please contact our specialist disability advice line on 03000-032130, or text:07950-891225.

Please use the supporting statement section of the application form to demonstrate how you meet the competencies in the person specification.

We communicate with applicants primarily via email so please check your email account regularly. By applying for this post you are agreeing to NEL transferring your information to its preferred applicant management system. All subsequent information regarding your application will be generated from You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems in order to support and manage your recruitment and employment within the organisation.

Due to the volume of interest we receive, if you have not heard from us within a month of the closing date you should assume that your application was not successful.

Please note we reserve the right to close any vacancies once we have received sufficient number of applications. You are advised to submit your application as early as possible to avoid disappointment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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