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NB: This vacancy closed to applications on 24/01/2020.

Business Support officer - Hounslow MASH service

Job Reference: 779-CS-2223485

Hounslow and Richmond Community Healthcare NHS Trust
Hounslow House, Hounslow
£19,409-£22,683 pa plus 15% HCA

Who we are

At HRCH, we only want to provide the type of outstanding care that we would recommend to our family and friends.

We provide community healthcare and urgent treatment services for over 515,000 people living across the London boroughs of Hounslow and Richmond-Upon-Thames.

In the latest NHS Staff Survey results for community trusts, we had the highest percentage of staff in the country who felt their role made a difference to patients. We also had top scores for satisfaction with the quality of care staff can deliver.

In 2018 we were named ‘Best Place to Work for Employee Satisfaction’ by the Nursing Times and won the HSJ Workforce Award.

Our job is all about people and we believe that staff who feel valued and supported deliver better outcomes for our patients, so we invest in our people and their ideas.

With some of the best career development, staff wellbeing and flexible working opportunities around, you will be well looked after so that you can make a positive difference to the lives of people in our community.

Due to a service redesign an exciting opportunity has arisen for a Senior Business Support officer within the Hounslow Multi-agency safeguarding Hub (MASH) team based at Hounslow House. The MASH service seeks to enable the sharing of information so that risks to children and young people can be identified at an early stage.

You will be responsible for supporting the MASH health practitioner to gather information from clinical systems in order to inform risk assessments about children and families and the provision of health information to children's social care.

You should be aware that you will be party to sensitive information about vulnerable children and families and some people may find this difficult. You must be aware of issues of confidentiality and work within information sharing guidance. This post is subject to enhanced DBS checks.

You will need to be organised, able to multi-task, a logical thinker, enthusiastic, highly motivated, possess keen attention to detail and excellent communication skills. You will be expected to communicate effectively with a variety of different agencies on a daily basis. A cheerful, caring and kind nature is essential and is part of our Trust values . The successful candidate will require a high standard of IT literacy in particular knowledge and experience of Microsoft Office including excel.

Full training will be provided, but there will be an expectation that the post-holder will be able to work independently

For further details / informal visits contact:

Anthony Bowen Named Nurse Safeguarding children on 02089733079



The closing date given is a guide only. There may be occasions where we have to close a vacancy once a sufficient amount of applications have been received. It is therefore advisable that you submit your application as early as possible.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system (TRAC Recruitment System). All subsequent information regarding your application will be generated from You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post, you are agreeing to Hounslow and Richmond Community Healthcare NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system. The Trust will comply with its obligations under the GDPR and other data protection legislation.

Please note that this post is subject to a 3 month probationary period. If you currently hold a contract of employment with Hounslow and Richmond Community Healthcare Trust, this will not apply.

Hounslow & Richmond Community Healthcare NHS Trust uses identification scanning technology to confirm the authenticity of key documents such as Passports, Driving Licenses etc. It is a condition of appointment that all prospective employees of HRCH have their original documents verified using this technology.

Hounslow & Richmond Community Healthcare NHS Trust is committed to being an equal opportunities employer. We aim to be a representative organisation with regards to age, disability, ethnicity, gender, beliefs and sexual orientation and are fully committed to equality, diversity and human rights and encourage applications from all sections of the community including users of mental health services.


Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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