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NB: This vacancy closed to applications on 26/01/2020.

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People Services Manager

Job Reference: J181-A-20-45958

Central Advertising - Social Enterprises
£32,103 - £37,436 per annum

This advertisement has been placed by the organisation named in the 'Department' section above.

Should you require further information regarding this vacancy please contact the organisation direct.

Martlets is seeking a People Services Manager to join our People Services Team.

If you are a highly capable HR professional and can demonstrate experience of managing all phases of the employment cycle, employee relations casework, and can lead an advisory team to improve efficiency and develop coaching skills, we want to hear from you.

This is an opportunity to make a real difference, whilst undertaking a pivotal management role.

Martlets has a strong reputation to build on in the community. We already work in partnership with the NHS and other care providers to ensure our great services meet the needs of patients with an end-of-life diagnosis. We want to continue to build an infrastructure and services that are fit for the future and enable us to extend our reach to help more patients and access other parts of our community. We have over 800 staff and volunteers.

Main focus for 2020:

  • you will oversee the provision of a full range of employee/volunteer advisory and administration service, which will encompass the whole employee/volunteer journey. You will ensure excellent customer service and communication.
  • you will oversee the delivery of the Volunteer Strategy, supporting the project lead and managers to embed this strategy and agreed outcomes/ KPI’s.
  • you will be a people business partner tothe management teams, support employee relations casework and service development. You will support the professional development of the team to maintain operations of the People Services provision. Your team will be responsible for providing a professional service and you will ensure activities are delivered within agreed KPIs.
  • to provide expertise and employment law knowledge to coach our management teams and to oversee all aspects of performance management and inform workshops and learning initiatives.
  • you will be responsible for a range of continuous improvement projects, such as talent management and succession planning.
  • produce milestone plans, develop team and individual objectives, which support the operational plan and service improvement.
  • ensure collaborative working and coaching expertise is further developed within the team.

What we are looking for:

  • you will be a highly capable operational HR manager with experience in building and developing teams.
  • you will have a strong HR generalist operational background
  • you will have experience in Hospice and/or Healthcare, ideally with Volunteer Management.
  • CIPD Level 5 qualification is highly desirable.
  • you must be available from April 2020.

Key skills required:

  • ability to build high performing teams and build key working relationships which are maintained over time.
  • ability to manage complex cases and embed a learning culture.
  • ability to drive service improvement and report progress in a clear, concise and accurate way for a variety of audiences.
  • advanced negotiation skills and ability to influence others in management roles.
  • ability to act with tact and diplomacy and maintain confidentiality.
  • ability to prioritise critical work for self and others.
  • proficient in data analysis, with ability to interrogate and interpret data and present meaningful management information.

Please note that offers of employment are subject to receipt of satisfactory pre-employment checks. If you need any reasonable adjustments throughout the recruitment process, please contact us on 01273 718788 or at

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