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NB: This vacancy closed to applications on 23/01/2020.

Call Centre Agent

Job Reference: J12-NHSP31789

NHS Professionals - Admin and Clerical Flexible Workers
Patient Contact Centre
Oxford, Unipart House
£9.62 per hour

Do you have excellent interpersonal skills?Are you flexible, approachable and a team player?Do you have knowledge of IT systems?

Oxford University Hospitals NHS Foundation Trustwould love to hear from you!

NHS Professionals run the temporary work placements atOxford University Hospitals NHS Foundation Trust,and we are looking for a Call Centre Agent to start ASAP!

Location: Unipart House Business Centre, Garsington Road, Oxford OX4 2PG

Department: Patient Contact Centre

Band: 3, £9.62 per hour

Working Hours: Mon – Fri (9-5)

Duration of placement: Until 16th March 2020

John Radcliffe Hospital is a major centre for healthcare research, housing departments of Oxford University Medical School and Oxford Brookes University's School of Healthcare Studies.

What will your duties and responsibilities be?

The post holder will be part of a team of call centre agents who will provide a first class service for elective care to patients and their representatives, General Practitioners (GPs) and health care professionals. They will work within a call centre environment providing a full range of telephone and email appointment services.


The post holder will deal with patients’ appointment and queries that relate to all four sites of the Oxford University Hospitals NHS Foundation Trust (OUHFT).


When dealing appointments and queries, a wide range of communication skills will be used in order to provide a patient centred service. The post holder will deal sensitively with everyone, responding appropriately to a wide range of needs.



As for any administrative role you need a good standard of literacy and numeracy (GCSEs or equivalent), IT skills and qualifications as most of NHS systems are IT-based now. You’ll be using your skills in time management, organisation and communication.

  • A good understanding of Microsoft Office and Outlook
  • Good written and verbal communication skills
  • Ability to work as a team member
  • Ability to organise work independently and adapt to changing priorities
  • Ability to work under pressure
  • An ability to communicate with people at all levels
  • Excellent telephone manner including good listening skills
  • Good attention to detail
  • Willingness to learn new skills

In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: –

  • Competitive Pay Rates- work this week, get paid next week!
  • First choice of placements at over 50 NHS Trusts in England
  • Dedicated consultants
  • Flexible working options
  • Free DBS and free training
  • Build holiday allowance
  • Support when you need it – 24/7 365 days
  • Stakeholder pension scheme


Who are NHS Professionals?

NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS.

Working through the NHSP bank means Trusts don’t have to rely on expensive agencies. Right now, we have over 130,000 members registered on our bank from various roles, grades and specialities, saving the NHS over£70 millioneach year. This money is then reinvested back into the NHS.


Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

Where can you find out more?

Contact the admin and clerical team on 03330 144354 or email a&

Please note that you will be contacted via e-mail throughout the recruitment process, so please check your e-mails regularly.

We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

Successful applicants will be contacted after the closing date.

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