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NB: This vacancy closed to applications on 21/01/2020.

Referral Hub Team Manager

Job Reference: 222-ECP-69

West London NHS Trust
Ealing Community Partners
£49,349 - £55,562 per annum inc

West London NHS Trust is one of the most diverse providers of NHS mental and physical care in the UK. We are rated ‘good’ by the Care Quality Commission and ‘outstanding’ for caring and our forensic services.

We are here to care for people with mental and physical illness, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.

We provide care and treatment for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries, care homes), hospital, specialist clinics and forensic (secure) units.

Our physical healthcare services include intermediate care services in Ealing as part of the Community Independence Service partnership.

Our national, specialist and forensic services include:

  • Medium secure services on the St Bernard’s Hospital site in Ealing
  • Services for people with complex and severe personality disorder at the Cassel Hospital in Richmond
  • High secure services at Broadmoor Hospital in Berkshire

We are a teaching Trust with a growing research portfolio, working with academic and industry partners.

Our 3400 staff are dedicated to improving lives, working with patients, service users, carers, families and partners across the communities we serve.

Our new Integrated Care Services in Ealing are looking for a dynamic operational manager with a clinical background to lead and manage the new and developing Ealing Community Partners Single Referral Hub. The Hub opened in October 2019 and aims to ensure that community health services in Ealing are accessed via a single phone number and emailed referrals via a single email address.

The referral hub is in operation 24 hours a day, 7 days a week, and:

  • manages referrals for all the Ealing Community Partners services for adult and children’s services, including urgent and planned care services
  • includes clinical triage
  • provides an information line for patients and/ or referrer queries and concerns
  • receives and coordinates telephone referrals for urgent community nursing needs including rapid response

This is an exciting opportunity for a forward-thinking manager who has had experience of working with people who have urgent health needs, to join a new service and help to shape it to meet the needs of the people of Ealing. You will need to work closely with the Hub clinicians and admin staff managing both urgent and planned referrals ( MSK, specialist nursing, rehab etc) to ensure response times are within the commissioned targets.

You will need to form effective working relationships with all the Ealing community health services as well as key external services, the LAS, NHS 111, GP at home, voluntary sector organisations and other referral agencies.

The post will also provide the opportunity to be part of an energetic and dynamic team who are further developing the model of service as a key part of our ambitious plans to develop integrated services for the people of Ealing.

An interest in data, information management and using technological solutions for referral management would be an advantage.

If you interested in this role and would like to have an informal discussion about the role please contact to arrange a convenient time.

Closing date: Tuesday 21st January

Interviews to be held: Thursday 6th February

For further details / informal visits contact:

If you interested in this role and would like to have an informal discussion about the role please contact to arrange a convenient time.

We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications. If you do not hear back from us within three weeks of the closing date, please assume that you have not been short-listed on this occasion.

All staff identified as at-risk and who meet the requirements of the post will be prioritised accordingly.

We offer Relocation packages for some positions (including Band 5 and Band 6 Nurses) - a relocation allowance of up to £8000 is offered for those who meet a required criteria.

Registered Nurses are required to produce their current NMC Revalidation documents/Portfolio at the assessment centre for verification, unless you are a newly qualified nurse from University.

By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo a pre-employment check which can take between 4-8 weeks. After which your information will also be transferred into the national NHS Electronic Staff Records system

Please ensure you include professional email addresses and contact numbers for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process. If your current/most recent organisation is an NHS trust, we will be requesting one reference from your current line manager/HR department.

West London NHS Trust is committed to safeguarding of all children and vulnerable adults, eliminating discrimination for all groups and achieving equality of opportunity regardless of age, disability, gender, race, religion or belief and sexuality. We aim to create a workforce that is representative of the communities we serve at all levels of seniority within the Trust. We are therefore particularly interested in receiving applications from people from ethnic minority backgrounds’.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.

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