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NB: This vacancy closed to applications on 17/01/2020.

Recovery Worker - Complex Needs Service

Job Reference: J192-A-19-8197

Turning Point
Welwyn Garden City

Recovery Worker – Complex Needs Service


Location: Based in Welwyn Garden City


Salary: £18,500 + £726 (Outer Fringe Weighting)


Hours – 37 hours per week


The typical working hours of this role are:

Monday to Friday 9am- 5pm.


On occasions, this may change to meet the needs of service.




At Turning Point, we support people across England with mental health issues. As a Recovery Worker, you’ll make a real difference to their lives as you introduce them to the personal, flexible and realistic support they need to improve the quality of their lives in their communities. Passionate about people, you’ll enjoy the scope and support to enhance your own life and career too, as you gain the experience, training and education you need to progress in your career with us.


Working in partnership with Herts Young Homeless and Hertfordshire Mind Network, Hertfordshire Complex Needs Service provides community support to adults of working age who are recovering from mental health issues, and additional complex needs including substance misuse, housing issues, and learning disabilities. We also provide support directly to carers.


We visit people in their own homes or meet at community locations across the area and working together, we design a support package with goals that evolve with people’s changing needs and wishes. We offer high quality support, to help people take control, improve the quality of their lives and face the future with confidence. No matter how complex a person’s needs, whether they have tried support services or not in the past, we can provide person-centered support that helps individuals decrease isolation, increase independence, learn new skills, integrate into the community and make the most of every new opportunity.


The service will offer a range of support to promote personal recovery and independence including:


  • 1:1 outreach support from dedicated Keyworker/co-worker providing solution-focused support with practical issues including such as finances/housing/employment.
  • Crisis Planning – promoting self-management through individuals building an understanding of their own triggers/coping strategies.
  • Active Referrals/Signposting – working with individuals to identify resources/services to meet their needs and providing appropriate support to access these effectively.
  • Group-work – delivering courses that support self-management recovery, including: Mindfulness/Assertiveness/Keeping Well/Stress Management/Problem Solving/Crisis Management.
  • Peer Support – Strength-based approach concentrating on the inherent strengths of an individual to aid recovery and empowerment.
  • Extended dual diagnosis support
  • Whole family approach


The key accountabilities of the role are:


  • Developing, in consultation with Service Users, flexible and realistic support packages/person centred plans within agreed guidelines or service models.
  • Ensuring that a collaborative approach is used, with effective communication links with external professional groups e.g. GPs, Social Services, etc. and to work as an effective member of any multi-disciplinary team.
  • Ensuring record keeping is maintained to the required standard at all times and contributing to service monitoring requirements.
  • Undertaking responsibility for clinical risk and needs assessment and the formation and implementation of risk management plans.
  • Assisting in the development and implementation of service record keeping, procedures and policies.



At Turning Point we pride ourselves in promoting internally and Recovery Workers have successfully go on to become project workers and beyond, with a significant pay rise. Typically this can happen within 18- 24 months


What benefits will I receive?


  • Comprehensive Learning and Development opportunities - we are Investors in People Silver accredited
  • 28 days holiday, increasing with each year of service until 30 days. Plus the option to purchase additional holidays
  • Flexible benefit options including, bike to work schemes and season ticket loans
  • Competitive Pension and Life Assurance scheme
  • Employee Assistance Programme and access to online Health and Wellbeing support
  • Flexible working patterns to support work/life balance
  • Access to a wide range of discounts including Cinema, Groceries and Gym


Running health and social care facilities and services on a not-for-profit basis, we invest every penny back into our care - and our people. So, if you're ambitious and focused on helping people with mental health issues, join us as and add real value their lives, as well as your own.


“I joined the Complex Needs Service as a Recovery Worker. I started with limited experience in this field and since then have had so many opportunities to build my skills and confidence. Every day in this role is different and provides new experiences and challenges, whilst being encouraged by an exceptionally supportive and kind team.”

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