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NB: This vacancy closed to applications on 17/01/2020.

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Guest Services Assistant - Clinical support

Job Reference: J139-37310

Horder Healthcare
Guest Services

Horder Healthcare has been committed to caring since 1954 when we were called ‘The Horder Centre for Arthritis’. We’ve come a long way since then. Our consultants are amongst the most skilled, experienced and innovative in their field. Our staff love to work here, so it makes sense that our patient outcomes are in the top 99%.

We have grown into a multi-service healthcare provider, with hospitals in Crowborough and East Grinstead, and outreach clinics in Eastbourne and Seaford and we are committed to making a positive impact on the health of individuals and the communities in which we work. The principled way in which we deliver care truly sets us apart, enabling all patients to lead fulfilled and happy lives.

Not only have we have developed an international reputation for orthopaedic and musculoskeletal care, our partnership with The McIndoe Centre- the birthplace of pioneering plastic surgery treatments, means that we can deliver high-quality plastic, reconstructive, maxillofacial, ophthalmology and orthopaedic services from world-class consultants to an even greater number of people.

At Horder Healthcare we know that our working lives are fundamental to emotional wellbeing. Our employees are as valuable to us as our patients and we see it as our duty to nurture an engaged and skilled workforce.

We are committed to caring, and committed to you.

Guest Services Assistant (Clinical Support) - Bank


We are on the look-out for a highly motivated and enthusiastic Guest Services Assistant to deliver first-class customer service to patients at our Crowborough Hospital - a centre of excellence in orthopaedics. Recently awarded OUTSTANDING by the CQC, we are a hospital with a difference.


A highly customer focused, skilled multi-tasker, you will work across the hospital in different areas. Working as a ward clerk; in our surgical clinic preparing paperwork; on a reception desk; to completing medical records, no two days are the same. You will have bags of energy and be able to adapt to change


As a thank you for your passion in delivering excellence in all aspects of your work, we will care for your career, with rewards and opportunities that aren't just good - they are exceptional:


Must Haves

    • Face to face customer service experience


    • A minimum of two years recent administration experience


    • Ability to multi-task and confident to work alone


    • Good communication and interpersonal skills with colleagues at all levels


    • A bright and breezy telephone manner (you can hear a smile over the phone!)


    • Computer literacy including recent working experience of Microsoft Word, Excel and Outlook


    • A "Can do" attitude

Nice to Haves

    • Customer Service training


    • Previous experience in a medical setting will set you apart from the rest


    • Experience of maintaining petty cash records and petty cash reconciliation


    • Knowledge of PIMS


This post may close earlier than the published closing date if sufficient applications are received.

If you have not received a response within 14 days after closing of the advert, please accept that your application was unsuccessful.

All correspondence regarding the Recruitment Selection Process will be done via e-mail. Please ensure that you check your e-mails regularly, including your Inbox Spam folder, which may occasionally hide Horder e-mails.

To ensure that potential recruitment checks are not delayed, please provide an e-mail address for yourself and all references.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.

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