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NB: This vacancy closed to applications on 31/01/2020.

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General Practitioner Clinical Lead

Job Reference: J119-A-19-2796

The Practice
St Albans and Nirmala
£12,000 per session per annum

Operose Health – with great care

At Operose Health, we are experts in working with complex health systems to transform quality of care and patient experience. Our portfolio of services to patients includes primary care and mental health. We are part of a global business family with over 30 years’ experience of delivering high quality care in the most simple, seamless and suitable way for patients. Operose Health was chosen to reflect the organisation's focus on making effort and taking care in everything it does.We believe in working hard to achieve our goals.

We support the health system to deliver high quality care in the most simple and seamless way for patients. Our Head Office is in London, with a second office in Amersham.

Clinical Care

  • To provide clinical care to patients as described in the job plan, this will include consultation sessions, telephone triage, correspondence, results, medication reviews and prescription signing and other clinical administration, safeguarding lead, medicals, reports, home visits, surgery meetings and on-call (excluding out of hours).
  • To adhere to the highest personal and professional standards as set out by the GMC and to put individual patient care as your priority.


  • Working with the Practice Manager (and Locality Clinical Lead and Business Manager) to support the development, delivery and review of the surgery action plan – including list growth, patient satisfaction levels, QOF, enhanced services, KPI targets, resource profile and cost management.
  • To have a sound working knowledge of the site contract, accounts and metrics.
  • Attend regular meetings with on-site PM to discuss over-arching Practice issues and service provision, review monthly accounts and progress against business plan – ideally weekly but at least monthly.
  • Provide clinical leadership for the surgery primary health care team in delivery of clinical care and recruitment of clinical team members.
  • Support for sales, marketing and communications teams.

Clinical Leadership

  • To provide clinical leadership and support to the site’s GPs, nurses and trainees.
  • To be a key team player and the ‘go to’ person for clinical issues at site level for all inc. reception/admin team members.
  • Deliver regular clinical practice meetings ideally weekly but at least monthly, with minutes and action points and support at general practice meetings.
  • Support the Practice Manager with clinical performance management issues.
  • Support site clinicians in maintaining a fit for purpose medical workforce through annual performance review and clinical notes audit Agree study leave for site clinicians.
  • To provide input with regard to development: clinical protocols/procedures, clinical systems use, evidence based practice, medicines management, clinical induction, probation sign off & training, audit and QOF delivery and performance.
  • To ensure that all clinicians involved in local service provision are aware of their roles in the key processes.
  • At all times to behave as a professional clinician and act as ambassador for Operose Health.

Clinical Governance, Health & Safety & Complaint Management

  • To act as the surgery or site’s clinical governance lead and to facilitate implementation of key clinical governance processes within the locality.
  • To consider with regard to Governance: NHS Standards for Health, Infection Control, Caldicott, Clinical Incident Reporting/SUIs, Child and Vulnerable Adult Protection, Complaints (not an exhaustive list).
  • To support the Registered Manager in CQC compliance for the surgery
  • To support the Practice Manager and the surgery team in Health and Safety issues and adhere to the company H&S policy

Engagement with Patients, Internal and External Stakeholders

  • Initiate, develop and maintain excellent third party relationships e.g. with CCGs, NHSE Area Teams, sub-contractor providers, patient groups, local community health teams and other stakeholders to grow, maintain and support service and performance delivery.
  • Attend networking events to optimise local integration opportunities and support the delivery of service and growth of surgery within the local health economy
  • Maintain a full, accurate and up to date knowledge of industry changes and legislative requirements
  • To develop site specific plans to address the requirements of the local CCG/NHSE Area Team and management of local priorities (e.g. prescribing, referrals and unscheduled care etc.)
  • Keep abreast of Business Development opportunities for Services etc within the organisation

CPD and Development

  • Ensure on-going CPD to keep abreast of new clinical developments and maintain an appreciation of the commitments and requirements of the wider clinical workforce.
  • Ensure that personal mandatory or organisationally required training is up to date for self and clinical site team.
  • Develop CPD for the local clinical team that is relevant and addresses the needs of the group, The Practice and the local primary care team.
  • Ensure via the company process that regular personal appraisals take place with participation in 360 degree clinical feedback questionnaires for self and clinical team.
  • Engage in regular strengthened appraisal process and subsequent learning/change in practice


  • An experienced doctor with GP accreditation
  • Current registration with GMC and NHS performers list (with no conditions preventing working or restrictions on practice)
  • Record of on-going CPD and learning
  • MRCGP examination or equivalent experience
  • Sound knowledge of clinical governance
  • Will have an understanding of the political agenda and drivers influencing primary care provision.
  • Good leadership skills with the ability to influence and negotiate.
  • Good organisational and IT skills desirable
  • Will have excellent interpersonal skills and be committed to working as part of a team.
  • Will have excellent communication skills, both written and verbal.
  • Clear commitment to delivering quality and patient focused services.

The closing date is given as a guide & we reserve the right to close the post early once we have received a sufficient number of applicants, so we advise you to submit your application early to avoid disappointment.

We regret that we are unable to respond to all applications. If you have not heard from us within 3 weeks of the closing date please assume that you are unsuccessful on this occasion. Please rest assured that is not meant as a discourtesy and you should not let this deter you from future applications.

Operose Health is an equal opportunities employer and will ensure that no applicant is treated less favourably on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.

Operose Health is a Disability Confident Committed employer and as such, we will ensure as users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

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  • Disability Confident Committed