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NB: This vacancy closed to applications on 27/12/2019.

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111 Call Advisor

Job Reference: J320-OPS-0221

Employer:
Devon Doctors
Location:
Exeter
Salary:
£8.82 per hour (plus enhancements)

Devon Doctors Ltd are currently recruiting for 111 Call Advisors to work in our 111 Services situated in the beautiful city of Exeter. There are full and part time positions available which will include working 3 weekends a month, evenings and overnights as our service runs 24/7 365 days a year.

About the position:

NHS 111 is a fundamental part of the Devon Integrated Urgent Care Service (IUCS) which is a non-emergency telephone service providing patient’s advice to the most appropriate urgent care service they require. As a 111 call advisor you will be answering inbound calls from members of the public in need of medical advice. Using NHS pathways script software and CASCADE alongside your own persuasive skills you will gain information from the caller to assess their situation and guide them to the most appropriate service for them.

Please look at the attached job description for full details of position duties and requirements.

Who we are looking for:

Successful candidates must have:

· Excellent verbal and written communication skills

· Experience within a customer facing environment

· Excellent telephone manner

· A knowledge of the local geographical area

· A positive attitude

· The knowledge of skills and own limits.

What you’ll receive in return:

· Competitive Salary

· 22 Days holiday (plus bank holiday)

· Competitive Pension
· Cycle to work scheme

· 1 Paid Volunteering day per year

· Perkbox

Why Devon Doctors:

Devon Doctors Ltd has been delivering urgent primary are in Devon to an exceptional standard for twenty two years. Our sister companies, Access Health and Access Dental also offer a range of dentistry and primary care services across the Peninsula.

We are committed to being an inclusive employer with a diverse workforce. We encourage applications from people from all backgrounds, cultures and experiences to contribute to the diversity of our organisation.

Please note that you must be 18 Years or older to apply for this role, this is due to NHS Pathways licensing regulations.

To find out more about this position please contact the recruitment team on 01392 822345 or ddooh.clinicalworkforce@nhs.net

 





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